The cleaner did a great job and the admin people were very responsive. They ask for your list of priorities before the clean but the cleaner did not seem to be aware of this. It wasn't a problem,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One word to say. EXCELLENT! The appartment was cleaned to a very high standard. I highly recommend this company. Very professional and always there to help if you need to discuss any cleaning re... See more
Company replied
I contacted Miss Maid for an end of tenancy clean. The communication was great throughout the whole process, with clear instructions on what would/wouldn't be covered, and what to expect on the day. T... See more
Miss Maid have been providing weekly cleaning sessions at my home for over 13 years. They are professional, reliable, responsive and flexible. I have never had any issue or complaint about the stand... See more
Company details
- #15 of 20 best companies in Cleaning Service
- #5 of 7 best companies in Carpet cleaning service
- #6 of 9 best companies in House cleaning service
Contact info
Docklands Business Centre, 10 - 16 Tiller Road, E14 8PX, London, United Kingdom
- 0207 0606 606
- info@missmaid.co.uk
- www.missmaid.co.uk
4.4
Excellent
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 30% of negative reviews
Typically replies within 1 month
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A great experience
We were very happy with the knowledge and energy the cleaner brought to the project
1 March 2026
Reply from Miss Maid
Dear Customer,
Thank you for your review. We are pleased you had a great experience and that the cleaner’s knowledge and energy made a real difference on the day.
We would be happy to help again whenever you need cleaning support.
Kind Regards,
Miss Maid team
Cleaned sofa and mattress - great job
Cleaned sofa and mattress.
On time, friendly, expert, did a thorough job. Safe recommendation.
26 February 2026
You'll Love Being Carpetted!
Super service making carpets look like new. The pricing is excellent value carried out with skilled professionalism.
Can't recommend highly enough. Definitely Five Stars plus!
13 February 2026
Generally okay
The cleaners arrived on time, and cleaned okay, but missing several important and obvious aspects which are cleaned only after I pointed out (with some reluctance). The cleaner couple did not understand English too good but okay to communicate. During checkout the inspector rated the cleaning as “close to professional”, and spotted more areas, which might seem unacceptable to myself if I will be the new tenant in this flat. Okay but not really say impressingly good.
12 February 2026
Your company were very help ful from…
Your company were very help ful from start to finish and answered all my questions. They were prompt and kept me up to date with each step and we very vey satisfied with the service provided.
8 February 2026
Cleaning team did a spotless cleaning
The cleaning team did a spotless cleaning, I was very happy with the result. Communication and customer service was good.
7 February 2026
Excellent end of tenancy cleaning
The cleaners did an extremely thorough job on the end of tenancy cleaning. The flat had been occupied for six years without a truly deep cleaning, and the crew was able to return it to pristine-enough condition that it easily passed final inspection.
9 February 2026
Excellent cleaning company
Miss Maid have been providing weekly cleaning sessions at my home for over 13 years. They are professional, reliable, responsive and flexible. I have never had any issue or complaint about the standard of their work or customer service in the whole time. My circumstances have changed so I no longer require them but I would not hesitate to recommend them,
4 February 2026
Unprompted review
Very professional carpet cleaning…
Very professional carpet cleaning service. Knowledgable staff, did his best to save my badly stained carpet
24 January 2026
Very efficient
Very efficient. Came on time. Thorough cleaning job including oven. Easy booking process. Thank you.
22 January 2026
Unprompted review
Reply from Miss Maid
Dear Tzu-Hsuan,
Thank you for your review. We are pleased you found the service good, and we really appreciate the recommendation. We will be happy to help again whenever you need cleaning support.
Kind Regards, Miss Maid team
On time and efficient oven cleaning!
15 January 2026
Reply from Miss Maid
Dear Rtl,
thank you for your review.
We are pleased the oven cleaning was on time and efficient, and we appreciate you taking the time to share your feedback.
Kind Regards, Miss Maid team
quick responses and excellent cleaners
16 January 2026
Reply from Miss Maid
Dear Eva,
thank you for your review.
We are pleased you received quick responses and that the cleaners delivered an excellent result. We appreciate your feedback and will be happy to help again.
Kind Regards, Miss Maid team
Reply from Miss Maid
Dear Rachel,
Thank you for your review. We are pleased you were happy with the service, and we appreciate you taking the time to leave feedback. We will be glad to help again whenever you need cleaning support.
Kind Regards,
Miss Maid team
Very thorough end of tenancy cleaning
Very thorough end of tenancy cleaning. No issues or complaints getting my deposit back. Communication was excellent all the way through (I had a few questions prior to cleaning). Very pleased.
8 January 2026
Reply from Miss Maid
Dear Evie,
Thank you for your review. We are pleased you found the end of tenancy cleaning very thorough, and that everything went smoothly with getting your deposit back.
It is also great to hear our communication helped answer your questions before the clean.
We really appreciate your feedback.
Kind Regards,
Miss Maid team
The technician explained what he was…
The technician explained what he was doing and why he was doing it; and he also gave advice on how to care for the carpet.
11 January 2026
Reply from Miss Maid
Dear David,
Thank you for your review. We are pleased the technician talked you through what he was doing and why, and that the carpet-care advice was useful.
Clear communication and practical guidance are a big part of professional carpet cleaning, so it is great to hear that stood out.
Kind Regards,
Miss Maid team
Not reliable! Following initial quotation
Following your initial quotation, which was significantly higher than other quotes I had received, I had no issue declining.
However, I was then sent a lengthy follow-up email stating—in highlighted text—that if I had a better quote, you would be happy to match it or even offer a better price. On that basis, I took the time to send you the competing quote.
Your subsequent response simply stated, “Thank you, let us know if we can be of any further assistance,” with no acknowledgement of what had been promised.
This gave the clear impression that the offer to match or improve the quote was not genuine. Starting a business relationship by making statements that are not followed through raises concerns about reliability and ethics. Given this experience, I am relieved not to have proceeded further.
I wanted to share this feedback as transparency and consistency are essential in professional dealings.
9 January 2026
Unprompted review
Reply from Miss Maid
Dear Sirius,
Thank you for sharing this feedback, and please accept our sincere apologies for the frustration caused by the follow-up communication you received.
We have been unable to locate your enquiry in our system under the name “Sirius,” which suggests your request may have been submitted under different contact details or via a different channel. That said, we fully understand your point: if an email states we are willing to match or improve a quote, our reply should clearly address the competing quote you provided and explain the next step. When that does not happen, it understandably creates doubt and feels inconsistent.
We would genuinely like the opportunity to review what was sent and ensure the pricing discussion is handled properly. Our Customer Care team can quickly look up the enquiry, confirm what was offered, and—where appropriate—review the price against the quote you received elsewhere. If you can contact us and include the email address or phone number used for the enquiry (and ideally the quote reference, if you have one), we will locate the correspondence and respond with a clear outcome.
Kind Regards,
Miss Maid team
Reply from Miss Maid
Dear Ellie,
Thank you for your lovely review.
We are pleased to hear you had a great experience with your spring clean and that everything went smoothly from booking through to completion.
We appreciate you choosing Miss Maid and would be delighted to help again whenever you need a professional house cleaning service.
Kind Regards,
Miss Maid team
Cleaning quality was not satisfactory.
18 December 2025
Reply from Miss Maid
Dear Masanori,
Thank you for letting us know, and please accept our apologies that the cleaning quality was not up to standard. This is not the experience we want any customer to have.
All of our cleaning services are guaranteed. If anything falls short of expectations, we will arrange a free re-clean of the unsatisfactory areas. Please contact our Customer Care team and we will organise a revisit for you free of charge at the earliest available time.
Kind Regards,
Miss Maid team
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