Mmdirect Reviews 

read about others review , let be honest I bought from mm direct the last 7 years , to be honest I never lost one parcel an always been delivered , other who had bad experience I think the problem is with your delivery driver maybe lazy , for me mm direct is the best place for online shopping

Unfortunately for this company I only shop after reading the Trust Pilot reviews, this company seem to have a lot of customer service issues don't they? the quality of the goods seems dodgy too.
Based on all of the negative comments I won't be shopping here, thank you everyone for taking the time to write.

If I could give zero
Utterly useless customer services, only online
no human to speak to
they have no care for their clients at all
company needs reporting to BBC rogue traders

Complete waste of time paying £8 for express delivery. Instead of being delivered within 48 hours, the item took 6 days to arrive.

Order arrived promptly but I didn’t want to keep the shoes so sent them back. Now I am being refunded for one of the shoes and no refund for the other. Trying now to resolve this.

The delivery was propmt and the products are good and quite affordable

The processing and delivery of orders is outstanding and much improved. The value and quality are equally good. I recent bought a Napapijiri coat for less than half price and it’s beautiful. Perhaps the only fly in the ointment is that there is no contact number, only email, but they respond very quickly so it’s not a problem for me. I would thoroughly recommend to anyone wanting excellent value and service.

The best service every time. Using MMDirect for years now and not once had an issue. Latest order was placed on late Saturday afternoon and delivered early Sunday morning. Amazing. Prices are great, a lot cheaper than retail shops, good selection of sizes as well. Great customer service both ordering and returning items. 5*****

Very poor customer support team, no contact number just email service which makes it difficult to communicate, very slow to sort returns or refund any response from customer support is very poor not great.

Incorrect order received. Paid extra for express delivery. Method of return unable to be completed as no drop off points available. This was an order for my Holidays, which , due to appalling customer service , has left me out of pocket and unable to return the incorrect order.

First email I received saying sorry my order was late and will be processed . Second email I received my order was on way . Third email saying I am getting refund and a month free delivery. No products this was on going with a month . Not a reliable service

About a month ago part of my order was a two pack of Crosshatch Leggings - but only one in pack ! Despite FOUR messages on their “Contact Us” page and one on Facebook, no one has had courtesy to get back to me. Used M & M for years and remember when they had decent customer service, obviously now they have none ! Last order from me and a I’ll make sure I get the word around to avoid these clowns.

Very poor quality stocks sold
I have been customer for several years then realised many products quickly wearing off
Some within a month

Great Prices Good sizes Good delivery! So what more can you want from shopping for clothes from your front room. The returns can be tricky but if you pay for the little extra at checkout for a return tag it is easy squeezy! This is my umpteenth time I have used them now and I am being honest in my view towards them.

Must of ordered from them around 5-10 times and never had a single issue. Amazing prices for top top brands. Only little issue I have is there's no options to pick which courier service is used, not a massive fan of evri/myhermes, but other than that a very trustworthy place to buy from.

Great until you have an issue. I have been a customer for years-must be about 15 if not more. Prices are great.
However, their customer service has gone absolutely awful. Scrolling through other peoples reviews I can see I’m not the only one having these issues.
I tried to buy a couple of items and my payment was rejected. I knew I had money on the card so but tried a different one using Apple Pay. Rejected again. Tried again using PayPal and nothing. So I left it thinking it must be my internet or something. Tried again. Same again. Tried to speak to someone and got a bot. The bot assured me someone would be back in touch within 24 hours. Left my phone for half an hour and someone had come on to chat and gone again-didn’t realise they expected me to hang on the chat on the off chance for 24 hours. Anyway after trying twitter and Facebook they told me my card had been blocked by them for too many attempts. I explained that it was numerous attempts because they’d rejected it but kept getting bounced round people who obviously weren’t reading what I’d said. Eventually they wanted last 4 digits off my card which I didn’t want to give over chat. They told me to email and they’d sort it. Gets one email back asking for the 4 digits again and another saying they’ve blocked my card for 30 days. So I asked 30 days from when. The purchase or when they eventually responded. Numerous emails from numerous people and still none the wiser. A fabulous company gone down the pan. Such a shame

Scammed out of £204!no one answers the phone. I returned a huge parcel supposedly tracked and they finally after 2 weeks replied by email saying evri have lost it. Evri have prob stolen it as they're untrustworthy too. A huge blue parcel with pairs expensive boots, sliders, coats etc in supposed to be tracked. I want my £204.44 refund ASAP.

Speedy delivery, excellent product, fit is true to size

I used to have a reasonably good experience with this company but I've noticed if something goes wrong (e.g. receiving a torn clothing item as I did or following up on a refund that has yet to show up after 3 weeks of a returned item being received) their customer service is horrendous. No phone number, just emails back and forth responded to by different members of staff who seem to read half of the conversation and you have to keep starting over and over again. I think maybe best to spend a little more and not have my time wasted quite this much, really very irritating dealing with them and my time and energy does have some value. It's insulting to be treated this way as a paying customer and there are plenty of other sites to buy cheap and discounted rubbish that'll fall apart within the year, thanks very much.

Con artists....can't be arsed to explain why, but basically the same experience as everyone else.