Fast ordering , good deals and exactly what I was looking for. Website easy to navigate only down side is when you give them a number to keep you updated they dont use that one for delivery, unable t... See more
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Review summary
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Phone arrived & all well. I had to spend quite a while on phone to O2 to get number transferred - I had existing contract with them. Your order form could do with an option to cover this as I was chan... See more
Company replied
There was no communication between the seller and the customer. The order was supposed to be delivered the next day, but it didn't arrive until four days later.
Company replied
I upgraded 2 phones through Mobile phones direct as they gave better offers than going direct to O2 (£20 less a month & a shorter term contract!). The process of upgrading was simple. The security... See more
Company replied
Company details
- #38 of 74 best companies in Mobile Phone Shop
Written by the company
We’ve been helping over 1.5 million customers get the best deal on their dream phone since 1992. As one of the leading online-only mobile phone retailers in the UK, we work with three of the largest networks to find you a great price on big names like Apple, Samsung, Huawei and Sony. Not to brag, but we’ve also won What Mobile’s “Best Online Retailer” for seven years running, and Mobile News Awards’ “Online Retailer of the Year” for six, so you know you’re in good hands. Interested? Head over to https://www.mobilephonesdirect.co.uk and see what all the fuss is about.
Mobile Phones Direct
Written by the company
Contact info
United Kingdom
- 0345 470 4000
- www.mobilephonesdirect.co.uk
4.3
Excellent
91k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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So quick
So quick. Found a great deal. All sorted whilst waiting for my next meeting to start!!
7 August 2026
Reply from Mobile Phones Direct Ltd
Good Morning
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
The whole process was quick and easy
6 August 2026
Reply from Mobile Phones Direct Ltd
Good Afternoon Samra
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
Reply from Mobile Phones Direct Ltd
Good morning Vince,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
It’s great to hear that you feel our team provided excellent service and your delivery was smooth, as this is what we strive to provide to all of our customers. We look forward to offering more of the same great service in the future!
I hope you’re enjoying your handset. Have a great day!
Thanks,
Casey
Tge service was Great
13 August 2026
Reply from Mobile Phones Direct Ltd
Good Morning Tejumade
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
Very easy to do and very fast with…
Very easy to do and very fast with purchasing im very well pleased
13 August 2026
Reply from Mobile Phones Direct Ltd
Good Afternoon, Jeanette,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Mobile Phones Direct, we look forward to seeing you again in the future.
Best regards,
Aby
New contract mistake
You've generated a new contract when I applied via the Upgrade section. So now currently I have two contracts with 3 mobile when I only wanted one. What are you doing?? I will call your organisation once you are open at 9am.
12 August 2026
Reply from Mobile Phones Direct Ltd
Good Morning, Gareth,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I am sorry to hear that you have ended up with two contracts. I have checked the order and can see that this was ordered online as an additional line rather than an upgrade.
This means that you would be assigned a new number, but it would be linked to your existing network account. To keep your number, you will need to speak to Three and see how they can assist with this. They will either be able to move your number internally, or assist with a triangle port.
I hope this helps, however, if you would like to discuss any further, please feel free to give us a call on 0345 470 4000, and we will be happy to discuss over the phone!
Thanks,
Aby
4th purchase from them
This is my 4th purchase from them. Great priced contract phones with a speedy delivery service to N.Ireland.
More than likely will be back in the future as the mobile companies never seem to want to keep their customers directly.
5 August 2026
Reply from Mobile Phones Direct Ltd
Good Afternoon, Ross,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Mobile Phones Direct, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Mobile Phones Direct. We look forward to serving you in the future.
Best regards,
Aby
Never again
The ordering part went well, the delivery part did not go well. Shortly after ordering I received an email saying the order has been despatched and I would receive tracking details from the courier. It was not stated who the courier was. At no time has a courier contacted me about this order. 4 days after placing my order I thought I had better contact the company to find out when I would get my phone. I did this by email. I eventually received a response telling me that the phone had been delivered 2 days previously and providing a picture showing where it has been delivered. This picture is not of my house and does not show any parcels. I can of course show anyone the picture so they can assure themselves I am telling the truth. I have emailed the company saying "not my house" and asking them to cancel the order immediately. Later I received another email insisting that the item had been correctly delivered and locating the delivery address as a small beauty business. I replied by saying that I live in a private home not a business. I further investigated and discovered that although the 1st line of our address is the same (I have an extremely common street address) the beauty business is in the next village 1 mile away and has a completely different postcode. This company has employed an unknown courier who has delivered an expensive item to the wrong address without double checking they have given it to the correct person. This is not the behaviour of a reputable business. I have dealt with this company in the past and found them to be honest and reliable. They are now behaving like a scam company. I have also noticed that there are a few other recent 1 star reviews on here which makes me think something has gone badly wrong with this company. Save your sanity and your money and do not buy from them.
11 August 2026
Unprompted review
Reply from Mobile Phones Direct Ltd
Good Morning, Janice,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I am sorry for the confusion and concern caused by the delivery of your phone. We understand how alarming it must have been to receive confirmation that the parcel had been delivered when the delivery photo did not match your address, and no tracking information had been received.
We're pleased that the phone has now been located and the matter resolved. Following our investigation, feedback has been provided to the courier regarding the delivery process and the importance of ensuring parcels are delivered to the correct address with accurate notifications.
We appreciate your patience while this was looked into and apologise for the inconvenience and worry caused. Thank you for bringing this to our attention, as feedback like yours helps us improve both our service and that of our delivery partners. We hope you're now enjoying your new phone and contract.
I hope this helps, however, if you would like to discuss any further, please feel free to give us a call on 0345 470 4000, and we will be happy to discuss over the phone!
Thanks,
Aby
Great service
All good, easy to upgrade phone on O2 for a 24m contract, which was cheaper than an upgrade through O2?. Process was straight forward with a quick delivery.
Highly recommend and will be doing another phone next month when due.
4 August 2026
Reply from Mobile Phones Direct Ltd
Good morning Jeff,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your handset! Have a great day!
Best Regards,
Casey
Reply from Mobile Phones Direct Ltd
Good Morning Justin
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
I upgraded 2 phones through Mobile…
I upgraded 2 phones through Mobile phones direct as they gave better offers than going direct to O2 (£20 less a month & a shorter term contract!).
The process of upgrading was simple. The security checks were processed quickly and phones delivered a day later.
I will definitely use them again to upgrade.
17 July 2026
Unprompted review
Reply from Mobile Phones Direct Ltd
Good morning Lauren,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your handset! Have a great day!
Best Regards,
Casey
Reply from Mobile Phones Direct Ltd
Good morning Purnima,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
Your satisfaction is our priority, and we always strive to provide the best possible experience for our customers. We would love to hear more from you about what we can do better in order to reach that 5-star level so please don't hesitate to share your ideas with us.
Once again, thank you for choosing us and for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Casey
⭐ Very disappointing
⭐ Very disappointing – misleading availability and delivery promises
I’m extremely disappointed with my experience with Mobile Phones Direct.
I ordered a phone from their website because it was advertised at a good price and, importantly, with next-day delivery. I placed the order and paid for it, only to be told a day or two later that the phone was actually out of stock.
I was then offered an alternative phone in “as good as new” condition, which I reluctantly accepted. I specifically explained that I was going on holiday on Tuesday 11th and that nobody would be at home for several weeks afterwards. I was told the phone should hopefully arrive by Saturday or Monday, so I agreed to the alternative.
Unfortunately, after contacting them again today, I have now been told that the alternative phone is also unavailable and that I simply have to wait until more stock arrives.
My biggest issue is this: if you don’t have a phone in stock, why are you advertising it as available to buy and offering next-day delivery? Customers should be able to trust that if a product is advertised as available, it can actually be supplied.
What makes this even more frustrating is that this isn’t the first time this has happened with Mobile Phones Direct. I previously ordered a phone for my wife, paid for it upfront, and then a couple of days later was told that it was out of stock.
I understand that stock problems can happen, but this happening repeatedly is extremely frustrating. In my opinion, Mobile Phones Direct needs to improve its stock information and stop advertising products with next-day delivery if they cannot actually fulfil those orders.
Unfortunately, based on my recent experiences, I would think twice before ordering from Mobile Phones Direct again.
10 August 2026
Unprompted review
Reply from Mobile Phones Direct Ltd
Good afternoon Giglinho,
Thank you for taking your time to leave this review!
I am truly sorry to see your negative response today. We have requested for you to provide us with your order details so that we may locate your account and assist you further.
May I kindly ask that you provide us with this information so that we can assist you further with your experience and ensure we have offered everything within our service to help resolve this matter!
You will have 3 days to provide this information, and if you fail to do so we will require you to contact us directly on 0345 470 4000, or email us through webshop@mobilephonesdirect.co.uk for further review and assistance with this matter.
I hope you have a great day!
Thanks,
Casey
Bought a phone from here previously and…
Bought a phone from here previously and had to wait weeks for it even though it said it was in stock. Thought I would give them another chance as they always have good deals. This time was totally different everything sorted quickly and got the phone the next day. Massive improvement.
4 August 2026
Reply from Mobile Phones Direct Ltd
Good Afternoon
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
Reply from Mobile Phones Direct Ltd
Good Afternoon
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
Reply from Mobile Phones Direct Ltd
Good Morning, Andrew,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Aby
It was easy to select the phone I…
It was easy to select the phone I wanted. Ordering and paying was straightforward and I received the phone in the post the following day.
31 July 2026
Reply from Mobile Phones Direct Ltd
Good Morning, Linda,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Mobile Phones Direct, we look forward to seeing you again in the future.
Best regards,
Aby
Reply from Mobile Phones Direct Ltd
Good Afternoon Shahid
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers.
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Josh
Absolutely brilliant
Absolutely brilliant. Seamless upgrade on my phone and delivered in less than 24 hours. I would highly recommend.
5 August 2026
Reply from Mobile Phones Direct Ltd
Good Morning, Alex,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Mobile Phones Direct, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Mobile Phones Direct. We look forward to serving you in the future.
Best regards,
Aby
Reply from Mobile Phones Direct Ltd
Good Morning, David,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Aby
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