Mobility Connect Ltd Reviews 

715
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the products, such as scooters and chairs, finding them perfect for their needs and providing newfound freedom and independence. The staff, particularly delivery drivers, are frequently praised for being helpful, informative, polite, and patient, ensuring customers understand how to use their new items. The overall service and delivery process are described as brilliant, efficient, and quick, with many receiving their products within a week. However, some people mentioned significant issues with product functionality and customer service after the sale. These customers reported scooters developing faults shortly after purchase, with repairs being slow, ineffective, or non-existent, leaving them with unusable products. There were also complaints about the company's lack of replacement machines during repairs and a perceived lack of support once the sale was complete.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their new scooters... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness and clear explanations.... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Delivery service

People report positive experiences with delivery service, often highlighting the speed and efficiency of the... See more

User experience

Consumers find the user experience to be positive, with many praising the helpfulness and clear explanations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything is spot on. It’s a shame the scooter doesn’t fit in to the back of my car without having to to put the seats down but the scooter is perfect in every other way as it fits my needs. Delivery... See more

Rated 5 out of 5 stars

Brilliant in regarding if I have any problems, Darren has always been very helpful and reliable if I'd have any problems. Just ordered my second scooter and very happy an will always keep coming back... See more

Rated 5 out of 5 stars

Just bought the fusion e power chair for my partner and this is gonna be a massive help in helping him get back out and about. Mobility connect were brilliant in making sure our needs were all met and... See more

Rated 5 out of 5 stars

From start to finish the whole process of getting my mobility scooter was easy. The sales staff member (Simon) and delivery staff (Cain) made it all a very enjoyable experience. Simon made it all very... See more


Company details

  1. Mobility equipment supplier

Written by the company

Mobility Connect Limited provide mobility scooter on finance. Free U.K. delivery. Next day delivery available

Mobility Products - Pay Monthly 0% APR - Free UK Nationwide Delivery

Written by the company

We are committed to provide excellent service
Mobility Connect Ltd is a nationwide supplier of mobility products on finance. We supply a wide range of mobility products to suit your individual needs and budget. All our mobility scooters are delivered as soon as the next day, ready to use, by our qualified engineers. You'll be given a full demonstration of your mobility scooter to make sure you are fully able to enjoy your new independence straight away.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

715 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(715)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been looking for a mobility…

I have been looking for a mobility scooter for a few years now and I applied to your company and I am pleased that I did as I'm very happy with my scooter and the mobility connect company they were so polite made things easy for me and I will recommend them to family and friends and i give them 10/10 for helpfulness and service..thank u motobility connect

2 May 2024
Unprompted review
Rated 5 out of 5 stars

A brilliant company

A brilliant company, they really can’t do enough for you , if your getting a mobility scooter please use these you won’t be sorry , great products great people.

10 June 2024
Unprompted review
Rated 5 out of 5 stars

Just had my new scooter delivered today…

Just had my new scooter delivered today and ia massive thank you to Ethan for the delivery he explained everything I needed to know and showed me how to work the controls etc and ever so helpful as it’s a new design and different from my other Mobilty scooter and thank you to Louise at Mobilty connect for all the help in choosing the right scooter for my needs. I would highly recommend perfect from start to finish straight forward in paperwork very helpful and understanding what is required when buying a new Mobilty scooter would not go any where else. Would give 10
Stars but it will only let me do 5. It’s the 1st choice for Mobilty scooters.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!
I bought the baja wrangler 2 on finance and I couldn't be happier!
I have my freedom and independence back, I can now go out and ride for hours with my dog again.
The people at mobility connect were extremely helpful and made it easy to apply for everything so all I had left to do was wait for my beast to arrive!

16 May 2024
Unprompted review
Rated 5 out of 5 stars

So so easy from start to finish

So so easy from start to finish. Delivery was fast and on time. Instruction from driver was very good.all in all a painless transaction I know where I will be going for my next scooter without a doubt.
Connect..thank you..

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Scooter purchase

Recently purchased a scooter from mobility finance. Customer service experience was great. Very efficient and friendly. Super quick delivery too!

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant 1st class service!

Service and delivery was above par. I was given a thorough demonstration and explanation of the various buttons, features and workings of the scooter. Finance was easy to arrange and I received my scooter with a week.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!! All questions answered and super quick delivery. Cane went over everything and put our minds at ease. Highly recommend 😃

6 February 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look