My package arrived on the days suggested and was packed securely. One of the garments fitted me well (apart from the length, which I can shorten) so I will keep this and return the other one. The gar... See more
Company replied
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We are a lifestyle brand that enriches everyday life with natural beauty, positivity and endless discovery. We are passionate about connecting contemporary designs with a network of craftspeople, creating unique collections to be cherished. We have an eye for true beauty, whether that’s our intricate design details, colourful prints, fabrics or embellishments. We design in-house, source globally and ethically, and are dedicated to delivering keepsake quality. We love to make our customers’ day just that little bit more special and out of the ordinary. We believe in the positive, empowering, life-changing power of trade rather than aid. And we want to do right by the people who make our beautiful things. As a founder member of the Ethical Trading Initiative (ETI), we’ve been at the forefront of driving sustainable improvements in working conditions and livelihoods wherever we do business. But that’s not all. Each year, the Monsoon Accessorize Trust (founded in 1994) supports life-changing projects in income-generation, healthcare and education for over 10,000 women and children throughout Asia.
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I loved the photos of this blouse - cool & comfy for this summer heat. Great price reduction in sale. Lovely detail on sleeves with 2 sets of tucks, edged with picot lace. Only a size 10 was available (last one) and although I take a 12, it is a loose pattern and I'm willing to cut out chocolate biscuits for an even better fit!
You provided free postage when I had to return the item when it was unsuitable. Thank you for the refund.
I bought some clothes a few months ago. They have added me to the mailing list and email me every single day, sometimes up to three times. I do not understand why they think hounding me every single day is going to make me want to buy more clothes from them, it has now put me off for life. The unsubscribe button does not work and I do not have an account with them, there is no other way to unsubscribe I can see and no one to email. I have filtered to spam, but my folder is literally entirely Monsoon emails. Multiple emails every single day. Please talk to your marketing department, surely you cannot be so desperate for sales. Shame because some nice clothes but bizarre strategy.

Reply from Monsoon
All ok with order and delivery. I feel that Monsoon is expensive for what the material is. I do like the jumpsuit I bought but probably won't pay full price again for anything from Monsoon.

Reply from Monsoon
excellent service, good delivery, arrived in perfect condition
Only thing I found was when returning my parcel at the post office, the online instructions were not as clear as could be .."printer required"?.. I don't have one so 'Yes', but post office have one so' No'?
I needed to change my answer and couldn't go back
Monsoon has always provided high quality items. I have been purchasing dresses from them for many years, and they never disappoint. The sizing is always accurate, and although colours can sometimes appear slightly different in online images, I have found that most of the clothes I have ordered are true to the colours shown.
I selected a very pretty green going out top.used my rewards also and had free delivery within a couple of days. All good thanks
found a pair of gorgeous shoes for my wedding day, so comfy, practical with the block heel as we were outside, super cute with the big bow and got so many compliments

Reply from Monsoon
I appreciate being able to contact customer service by phone .The representative was able to solve my query and i made my purchase successfully following her good instruction .
Brilliant website, easy to navigate and I found the item without any problems. The item was received within days of ordering, thank you..I love the style, fit and it’s extremely comfortable…
I havnt received my parcel which I paid next day delivery for.

Reply from Monsoon
Professional staff member
Excellent and professional service
I went to the shop this afternoon to collect my order. I was unsure whether I needed a smaller jacket, but two members of staff patiently helped me check the fit and reassured me that I had the right size.
Although it was nearly closing time, they did not rush me and made sure that I left happy with my purchase. They were extremely patient, helpful and professional. Thank you both for the excellent service!
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