Monsoon Reviews 

29,678
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 5,694 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is very simple to navigate, making the online ordering process smooth and straightforward. Shoppers appreciate the quick shipping times, noting that parcels usually arrive securely packaged and well within the expected timeframe. Many people love the gorgeous clothing designs, praising the lovely fabrics, beautiful colors, and overall excellent quality of the items. However, some reviewers were not happy with sizing inconsistencies or hard, scratchy fabrics. A few other consumers also noted occasional delivery delays, or experienced issues when items went out of stock after purchase.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous styles, beautiful fabrics, and overall great... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting rapid shipping times and parcels... See more

Quality

Reviewers express widespread satisfaction regarding product quality, highlighting that items are well made... See more

Order

Users describe ambiguous interactions with order, highlighting both positive and negative experiences. Many... See more

Return policy

People report ambiguous experiences with the return policy, as opinions on the process vary widely. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My package arrived on the days suggested and was packed securely. One of the garments fitted me well (apart from the length, which I can shorten) so I will keep this and return the other one. The gar... See more

Company replied

Rated 4 out of 5 stars

The jump suit is perfect, but because of Monsoon ordering online web that wasn’t good, having made several attempts and then had message please retry Which I . did, and the final try it was confir... See more

Rated 5 out of 5 stars

Lovely blouse in gorgeous colours, East, nicer price in sale. Great quality & a little more unusual than others on the high street. Easy to order on website. Sizing true to size. Well communicated de... See more

Rated 5 out of 5 stars

excellent service, good delivery, arrived in perfect condition Only thing I found was when returning my parcel at the post office, the online instructions were not as clear as could be .."printer... See more


Company details

  1. #178 of 255 best companies in Ladies' clothes shop
  2. #31 of 40 best companies in Baby Clothing Shop
  3. #66 of 81 best companies in Children's clothes shop
  4. #424 of 590 best companies in Clothing Shop
  5. #233 of 280 best companies in Fashion accessories shop
  6. #154 of 217 best companies in Shoe shop

Written by the company

We are a lifestyle brand that enriches everyday life with natural beauty, positivity and endless discovery. We are passionate about connecting contemporary designs with a network of craftspeople, creating unique collections to be cherished. We have an eye for true beauty, whether that’s our intricate design details, colourful prints, fabrics or embellishments. We design in-house, source globally and ethically, and are dedicated to delivering keepsake quality. We love to make our customers’ day just that little bit more special and out of the ordinary. We believe in the positive, empowering, life-changing power of trade rather than aid. And we want to do right by the people who make our beautiful things. As a founder member of the Ethical Trading Initiative (ETI), we’ve been at the forefront of driving sustainable improvements in working conditions and livelihoods wherever we do business. But that’s not all. Each year, the Monsoon Accessorize Trust (founded in 1994) supports life-changing projects in income-generation, healthcare and education for over 10,000 women and children throughout Asia.


Contact info

4.1

Great

TrustScore 4 out of 5

30k reviews

5-star
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Asks customers to review

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4.1

All reviews

(29,678)

5,749 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love everything about this blouse!

I loved the photos of this blouse - cool & comfy for this summer heat. Great price reduction in sale. Lovely detail on sleeves with 2 sets of tucks, edged with picot lace. Only a size 10 was available (last one) and although I take a 12, it is a loose pattern and I'm willing to cut out chocolate biscuits for an even better fit!

11 August 2026
Rated 1 out of 5 stars

DIABOLICAL amount of emails after a purchase

I bought some clothes a few months ago. They have added me to the mailing list and email me every single day, sometimes up to three times. I do not understand why they think hounding me every single day is going to make me want to buy more clothes from them, it has now put me off for life. The unsubscribe button does not work and I do not have an account with them, there is no other way to unsubscribe I can see and no one to email. I have filtered to spam, but my folder is literally entirely Monsoon emails. Multiple emails every single day. Please talk to your marketing department, surely you cannot be so desperate for sales. Shame because some nice clothes but bizarre strategy.

17 August 2026
Unprompted review
Monsoon logo

Reply from Monsoon

Thank you for taking the time to leave your feedback.

We’re sorry to hear that you feel you have received an excessive number of marketing emails. We would like to reassure you that we do not routinely send multiple marketing emails every day, and we are not currently aware of any widespread issues with our unsubscribe functionality.

We have reviewed the details provided in your review, but unfortunately we’re unable to identify your customer record or email address from this information alone, so we’re unable to investigate the specific issue or assist with removing you from our mailing list directly.

If you are still receiving our marketing emails, please contact our Customer Services team with the email address you are receiving the communications on, and we can look into this further. Our unsubscribe link should also allow you to opt out of marketing communications.

We’re sorry for the frustration this has caused and appreciate you bringing your experience to our attention.

Rated 4 out of 5 stars

Very good efficient

Very good efficient, quick

11 August 2026
Monsoon logo

Reply from Monsoon

Hello,

Thank you for your review.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks, Monsoon

Rated 3 out of 5 stars

Material flimsy

All ok with order and delivery. I feel that Monsoon is expensive for what the material is. I do like the jumpsuit I bought but probably won't pay full price again for anything from Monsoon.

13 August 2026
Monsoon logo

Reply from Monsoon

Hello,

Thank you for your review.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks, Monsoon

Rated 5 out of 5 stars

excellent service

excellent service, good delivery, arrived in perfect condition
Only thing I found was when returning my parcel at the post office, the online instructions were not as clear as could be .."printer required"?.. I don't have one so 'Yes', but post office have one so' No'?
I needed to change my answer and couldn't go back

9 August 2026
Rated 5 out of 5 stars

Monsoon is the place to purchase colourful dresses

Monsoon has always provided high quality items. I have been purchasing dresses from them for many years, and they never disappoint. The sizing is always accurate, and although colours can sometimes appear slightly different in online images, I have found that most of the clothes I have ordered are true to the colours shown.

13 August 2026
Rated 1 out of 5 stars

Can't review something I haven't…

Can't review something I haven't received

18 August 2026
Monsoon logo

Reply from Monsoon

Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days for standard delivery and 1 working day for next day delivery, delivery does not include weekends or bank holidays (orders placed at the weekend will be processed on a Monday and delivered on a Tuesday).

In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.

We hope that this is of some assistance.
 
Many thanks, Monsoon

Rated 5 out of 5 stars

Brilliant website

Brilliant website, easy to navigate and I found the item without any problems. The item was received within days of ordering, thank you..I love the style, fit and it’s extremely comfortable…

12 August 2026
Rated 1 out of 5 stars

I havnt received my parcel which I paid…

I havnt received my parcel which I paid next day delivery for.

13 August 2026
Monsoon logo

Reply from Monsoon

Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days for standard delivery and 1 working day for next day delivery, delivery does not include weekends or bank holidays (orders placed at the weekend will be processed on a Monday and delivered on a Tuesday).

In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.

We hope that this is of some assistance.
 
Many thanks, Monsoon

Rated 5 out of 5 stars

Professional staff member

Professional staff member
Excellent and professional service

I went to the shop this afternoon to collect my order. I was unsure whether I needed a smaller jacket, but two members of staff patiently helped me check the fit and reassured me that I had the right size.

Although it was nearly closing time, they did not rush me and made sure that I left happy with my purchase. They were extremely patient, helpful and professional. Thank you both for the excellent service!

12 August 2026

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