Unreliable and unprofessional
Avoid these people!
I paid north of £16k for x19 Garofoli doors inc installation. I had the site survey, which at £250+vat turned-out to be a complete waste of money. The order was placed at the beginning of June and the doors arrived a bit later than initially advised mid-August. Not a big problem but a good indication of how things would go from there.
Communication is slow and poor. Customer service, if you can call it that, is even worse.
Moore & Moore insisted on payment up-front and I trusted them so paid accordingly. That was my biggest mistake
When they arrived the fitters were nice guys, courteous, very tidy and professional. They made some mistakes and I can accept that if these were to be rectified but they were not. Read on………..
The doors were beautiful but some were not correctly sized. As a result the fitters had to break-out a wall. 2 of the sliding doors did not fit because my carpenter had apparently placed the rail mechanisms too low, even if those rails were fitted at the time of the survey. They then had to break-out 2 more walls, which they charged me extra for then they put the same rails back so low that the doors touched the floors (<2mm gap). As a result I had to have the flooring removed and the floor sanded down.
One sliding-door has fallen off the mechanism. They wanted to charge me extra for refitting it and/or give a written statement that I had not had it tampered with. We opened/closed it no more than a dozen times
The architrave has warped and several have fallen off. The lounge doors cannot be closed or opened correctly as they are too large for the opening.
Two of doors show bare timbers at the edge where the fitters set the frames too far to one side. 4 of the doors show gaps above the header.
One header was damaged on delivery, which the fitter did note.
After a lot of complaining the directors did come back and survey the job, which I was grateful for. They accepted some of the faults but pointed-out that some of my walls were not plumb. This I accepted, although surely the survey would have noted that?
Two dates for remedial works were missed and to add insult to injury they continue send me snotty emails full of excuses and disclaimers. It has now cost me well over £1,000 to make-good the damaged walls and alter the floor. Three months after installation and I still do not have the job finished. As a last attempt I contacted Garafoli but they just bounce me back to Moore & Moore.
I will unfortunately have to incur extra cost for another contractor to make-good the faults. My advice is that if you want Garafoli doors then wait for them to appoint a new rep