More Bathrooms Reviews 

429
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how polite and hard-working the fitters are, transforming dated bathrooms efficiently and maintaining exceptionally clean workspaces throughout the project. People also deeply appreciate the helpful support team, clear communication, and the smooth design planning process from start to final installation. Some people were dissatisfied with occasional minor inconveniences, such as initial communication delays regarding budgets before visits or minor cleanup tasks like leftover plaster and rubbish removal after completion. Consumers noted that while the overall workmanship was brilliant, these small details occasionally impacted their initial or final impressions.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout every stage of the project.... See more

Service

People report overwhelmingly positive experiences with the comprehensive service provided for bathroom... See more

Quality

Customers report great satisfaction and delight with quality. Reviewers consistently praise the meticulous... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, professional,... See more

Facilities

Customers consistently note ambiguous experiences with facilities, often highlighting successful bathroom and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently had our bathroom redone by Emil, we are very happy with the outcome and he has done a good job! Very polite and tidied up after himself and highly recommended. Thank you again for making our... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my new en-suite which is a total transformation! The initial home visit with Simon covered everything I wanted and he did a few different layout designs which was great to see. Our d... See more

Company replied

Rated 5 out of 5 stars

We recently had our bathroom converted to a wet room for my disabled wife. The service we received was second to none. The bathroom fitter Steve was excellent as was his workmanship. He explained ever... See more

Company replied

Rated 5 out of 5 stars

We needed our bathroom converting to a shower room, ideally before the end of the year and Passmore were able to offer us a date within a few weeks. The whole process has been seamless with customer... See more

Company replied


Company details

  1. #39 of 109 best companies in Bathroom Renovator
  2. #44 of 116 best companies in Interior designer
  3. #2 of 8 best companies in Remodeller

Written by the company

Taking care of everything from design and supply, right through to installation our bespoke bathroom-by-design division can help you make your dream bathroom, shower room, en-suite or cloakroom a reality.

9 Reasons To Choose Us.

Written by the company

More Than 50 Years' Experience.
We’ve spent decades delighting customers delivering more than 800 home improvement projects each year.
Full Design, Supply & Installation Service.
Our fully managed service removes the stress of co-ordinating different trades’ people to get your home improvement project finished on time and on budget
Complete Peace Of Mind.
You’ll have a lead fitter who will carry out all aspects of your home improvement. And they’ll keep you in the loop every step of the way.
1,000's Of Happy Customers.
We’re rated 5 stars on independent review site TrustPilot. And our showroom is home to hundreds of thank you cards, testimonials and letters of appreciation.
Reputable, Reliable, Accredited.
We are accredited by all the major trade associations including the Federation of Master Builders and NICEIC. We are also government endorsed by Trust Mark and a Which? Trusted Trader.
Expert Workforce
With a team of senior designers, experienced surveyors, and multi-skilled fitters we can deliver consistent quality and give you a great service.
Open, Honest & Transparent.
There are no hidden costs with us. We have detailed payment structures which are agreed at point of order, and we won’t raise your final invoice until practical completion of your job.
100% Guarantee.
We’re so confident everything will be perfect we offer a 3-year insurance backed installation guarantee, which is further support by manufacturer warranties.
Conscientious, Courteous & Tidy.
We want your home improvement project to be as stress-free as possible. Our fitters will tidy up at the end of every day and dispose of all rubbish.

Contact info

4.8

Excellent

TrustScore 5 out of 5

429 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(429)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good hospitality from Eliot good finish…

Good hospitality from Eliot good finish and easier to use

21 February 2025
Unprompted review
More Bathrooms logo

Reply from More Bathrooms

Dear Kenneth, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Eliot will be absolutely delighted.

Rated 5 out of 5 stars

Wet room remodel

My mum had a wet room put in by Gary he has done a brilliant job he was really professional very tidy and explained everything we were both very impressed thankyou very much 🙃

17 February 2025
Unprompted review
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Reply from More Bathrooms

Dear Evelyn,
Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new level access shower. Garry and everyone from the team are absolutely thrilled with your feedback. Thank you and enjoy your new Level access shower.

Rated 5 out of 5 stars

Convert bathroom into a wetroom

Converted Dad's bathroom into an accessible wetroom. What an amazing transformation, we've been so impressed with the whole team from start to finish. Jordan really understood Dad's needs and talked us through the various design options. Katie kept us updated daily when installation was delayed at the beginning of January due to heavy snow. Frazer and Danny the plumbers/fitters were absolutely excellent. Their skill, attention to detail and work ethic was amazing. They have created a beautiful wetroom which is not only accessible and safe for Dad it's also stylish and modern. Huge thanks to the whole team we're so grateful for all your help.

4 February 2025
Unprompted review
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Reply from More Bathrooms

Dear Helen, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your fathers bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. The team and especially Frazer will be absolutely delighted.

Rated 5 out of 5 stars

Brilliant wet room

Dean altered our main bathroom into a wet room and has done an amazing job.
The wet room is exactly what we wanted and Dean worked so hard for over 2 weeks, he worked cleanly and efficiently, would recommend him to anyone.

7 February 2025
Unprompted review
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Reply from More Bathrooms

Dear David, Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new level access shower. Ourselves and Dean are absolutely thrilled with your feedback. Thank you for your 5* review.

Rated 5 out of 5 stars

Beyond our wildest dreams

From browsing the showroom to the unbelievable finished article we have been 100% looked after by the team planning and fitting our complete new bathroom.
Special mention to Darren, and his laser, for taking on and sorting our poor ceilings and wonky floors. Our new bathroom is beyond our wildest dreams.

5 February 2025
Unprompted review
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Reply from More Bathrooms

Dear Gary, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. Garry, Darren and the team will be thrilled with your feedback.

Rated 5 out of 5 stars

Wet room conversion

Very professional service 👍🏻
Clean polite great service 🤩🤩🤩🤩🤩

3 February 2025
Unprompted review
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Reply from More Bathrooms

Dear Glenn,
Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new en-suite. Ben and everyone from the team are absolutely thrilled with your feedback.

Rated 5 out of 5 stars

Highly recommend

Dean was fantastic from start to finish. He guided us through the whole process from choosing flooring and tiles that complimented each other and we felt like we were in incredibly safe hands the whole time. We are thrilled with how our bathroom turned out!

6 January 2025
Unprompted review
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Reply from More Bathrooms

Dear Hannah,
Thank you ever so much for taking the time to review our company and level of service received from design concept through removal of the bath and installation of your new level access shower. Dean and Jordan are absolutely thrilled with your feedback. Thank you and enjoy your new Level access shower.

Rated 4 out of 5 stars

New en suite

Thoroughly pleased with the final result. Although it did take a little longer than expected . Friendly and efficient staff.

15 December 2024
Unprompted review
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Reply from More Bathrooms

Dear Joanna, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your level access shower. Priding ourselves on our fully project managed offering our expert workforce of senior designers, experienced surveyors and multi-skilled fitters ensure we deliver consistent quality while providing a first class customer experience. We apologise for the extra time it took to complete and we will look into this issue. The team are delighted with your feedback and comments and thank you ever so much again.

Rated 5 out of 5 stars

Barry completed a job for me just…

Barry completed a job for me just before Christmas he made a fantastic job very clean and tidy fab job lovely man

20 December 2024
Unprompted review
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Reply from More Bathrooms

Dear Kenneth,
Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new level access shower. Barry and everyone from the team are absolutely thrilled with your feedback. Thank you and enjoy your new Level access shower.

Rated 5 out of 5 stars

Superb experience.

The original consultation and review process was very good indeed with an excellent, professional approach. However, what really stood out was the professionalism and dedication of the fitter, Steve. He plainly took considerable pride in his work and was always keen to ensure that the original plans were the absolute best that could be achieved. A very skilled, polite and dedicated individual who is an absolute credit to the Company.

2 December 2024
Unprompted review
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Reply from More Bathrooms

Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your en-suite. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. The team and especially Steve will be absolutely delighted.

Rated 5 out of 5 stars

Bathroom conversation

Emil, who did (on his own), the plumbing on dad’s bathroom conversation, deserves special credit for his hard work to a high standard. Extra work which had to be factored in was also brought in on time, and the site was left clean and tidy.

9 December 2024
Unprompted review
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Reply from More Bathrooms

Dear Steve & Carl, thank you ever so much for taking the time to review our company and level of service received via the installation process of your Level aces shower. Priding ourselves on our fully project managed service our expert workforce of senior designers, experienced surveyors and meticulous multi-skilled fitters ensures a first class customer service. Emil, Jordan and the team will be thrilled with your review. Thank you ever so much again.

Rated 5 out of 5 stars

Exceeded expectations

From first contact to completion of our walk-in shower room. We were impressed and supported every step of the way. The Passmore ethos was great. The design experience was vital. The fitter was great. Special thanks to Andy, Joe and Jack. It exceeded our expectations. Loving it!

12 December 2024
Unprompted review
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Reply from More Bathrooms

Dear Glyn & Liz, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new walk in shower and bathroom. Priding ourselves on our fully project managed service our expert workforce of senior designers, experienced surveyors and meticulous multi-skilled fitters ensures we deliver consistent quality while providing a first class customer service, with complete peace of mind provided throughout the renovation experience. Andy, Jack and the team will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Elliot was absolutely awesome

Elliot was absolutely awesome, good clean dilligent worker, happy to explain what was happening and when. Work completed within time frame to a great standard.

17 December 2024
Unprompted review
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Reply from More Bathrooms

Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new level access shower. Eliott, Nigel and the team are absolutely thrilled with your feedback. Thank you and enjoy your new Level access shower.

Rated 5 out of 5 stars

professional advise and professional…

professional advise and professional installation team.
a complex project made simple by true professional. the finish was to a high standard.

6 December 2024
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Reply from More Bathrooms

Dear Joe, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of Georgia's renovation. With our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Nigel, Mark and the team will be absolutely delighted with you review.

Rated 5 out of 5 stars

Top quality work done by EMIL (on his…

Top quality work done by EMIL (on his own) apart from the sparkies. Clean tidy and very well mannered. Even worked over the weekend to get job done. Would recommend him to anyone wanting your bathroom replacing.

28 November 2024
Unprompted review
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Reply from More Bathrooms

Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new Bathroom. Emil will be absolutely thrilled with your feedback. Thank you again for your review and enjoy your new bathroom

Rated 5 out of 5 stars

New bathroom!!!!

Took the plunge and finally enlisted Passmore to create a new family bathroom for us. Ben was an absolute pleasure to work with and the finished product is excellent - it’s life changing.

His professionalism and attention to detail is second to none and I want to pass thanks to the design team as well.

We are hugely impressed and would consider them for other projects as and when we need to.

Highly recommend!

5 December 2024
Unprompted review
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Reply from More Bathrooms

Dear James and Keeley, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom for your daughter. Priding ourselves on our fully project managed service our expert workforce of senior designers, experienced surveyors and meticulous multi-skilled fitters ensures we deliver consistent quality while providing a first class customer service, with complete peace of mind provided throughout the renovation experience. Angela and Ben will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

The fitter was great…

In particular Paul the fitter was great - punctual, tidy, friendly, accomodating, reassuring :) and knowledgeable

2 December 2024
Unprompted review
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Reply from More Bathrooms

Dear Pamela & Peter, Thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new Bathroom in the loft area. We are absolutely thrilled with your feedback. Thank you and enjoy your new bathroom

Rated 5 out of 5 stars

Great customer service & quality work carried out

We had great customer service from start to finish. The fitter, Ben Senior, was friendly, efficient, knowledgable & courteous throughout his time working in our home. I would recommend Passmore to carry out work on bathrooms.

21 October 2024
Unprompted review
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Reply from More Bathrooms

Dear Alison, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your en-suite. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. The team and especially Ben Senior will be absolutely delighted.

Rated 5 out of 5 stars

Excellent. Would highly recommend

The work was done well. One of the best things about it was how incredibly clean and tidy it was as the work was being done, no dust or debris outside of the bathroom they were working on. We were kept fully informed on a daily basis of what work was being undertaken. The installation of the bath/basin/toilet handrails etc were fitted to suit my height etc. The two workers we had were really nice people. On the last day of the job, the fitter stayed late to ensure he didn't have to come back the next day.

20 November 2024
Unprompted review
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Reply from More Bathrooms

Dear Heather, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your bathroom. With nearly 60 years' worth of experience we've spent decades delighting customers, with our expert workforce of senior designers, experienced surveyors and multi-skilled fitters offering complete peace of mind throughout your renovation experience, working in a courteous and conscientious manner throughout. Thank you ever so much again for the 5* review. The team will be absolutely delighted.

Rated 5 out of 5 stars

I was very well satisfied with the work…

I was very well satisfied with the work for my replacement en-suite bathroom
From day one of placing the order the planning and feedback was very professional and as the work progressed I asked for minor tweaks to the plan which was made and followed through without concern
I would also like to thank the plumber/fitter Chris for his splendid work and for trying to keep the work so as not to cause me any problems and cleaning up issues. Ian

15 November 2024
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Reply from More Bathrooms

Dear Ian, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new en-suite. Priding ourselves on our fully project managed service our expert workforce of senior designers, experienced surveyors and meticulous multi-skilled fitters ensures we deliver consistent quality while providing a first class customer service, with complete peace of mind provided throughout the renovation experience. Chris will be absolutely delighted with your feedback and review. Thank you ever so much again.

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