Moresoo HairReviews 

81
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 25 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the hair products, noting that they are proper human hair and maintain their integrity even after washing and styling. Many people are impressed with how well the extensions blend with their natural hair and appreciate the soft, beautiful feel of the hair toppers. Reviewers also highlight the durability of the products, mentioning that they hold together flawlessly without shedding or losing shine. However, some customers also noted significant shedding and thinning of the extensions, leading to disappointment with the product's longevity. A few other people also expressed concerns about the hair's quality, or that the color was incorrect compared to what was advertised.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the hair's... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As a Hair Stylist the quality is fanatic! Customer support is top notch. I do wish they had a bigger color palette for the I-tips and Keratin tips but will definitely keep purchasing.

Company replied

Rated 5 out of 5 stars

I start my experience with this brand using my first ever tape in extensions and OMG what beautifull quality hair extensions, proper human hair 💯! I have bought them twice now and had the fitt... See more

Company replied

Rated 5 out of 5 stars

The fishnet topper is my daily go to. I’ve tried other pieces as well that were great before this was added to the assortment. Most items ship very quickly. Pre Orders arrive right within the windo... See more

Company replied

Rated 5 out of 5 stars

Moresoo hairtoppers have been amazing for for me as I’ve suffered with hair loss due to menopause. I’ve spent so much money on other sites that the hair has been very expensive and hair quality poor.... See more

Company replied


Company details

  1. Hair extensions supplier

Written by the company

Moresoo Hair is a factory of real human hair extensions, producing high quality human hair extension at lower prices. There are clip in hair extensions, tape in hair extensions, hair toppers and hair wefts and more!


Contact info

4.0

Great

TrustScore 4 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(81)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my hair!!

I got the hair in a timely manner. It’s great quality and feels wonderful! Very happy with my purchase and will buy more!

6 October 2025
Unprompted review
Moresoo Hair logo

Reply from Moresoo Hair

Thank you so much for your kind words! We're thrilled to hear you love your hair and that it arrived promptly. Knowing the quality and feel exceeded your expectations truly makes our day.

Rated 2 out of 5 stars

Ordered on TikTok and still had no…

Ordered on TikTok and still had no shipping update hasn’t even been dispatched

23 September 2025
Unprompted review
Moresoo Hair logo

Reply from Moresoo Hair

I'm truly sorry to hear that your experience with TikTok is not pleasant.
Just to clarify, our team is part of the official Moresoo website, and we don’t have direct access to orders placed through TikTok Shop or Amazon.

Rated 5 out of 5 stars

I would rate this company honest and…

I would rate this company honest and true to their word; next time I require a product, I will not hesitate to make a purchase from them.
Thank you again for your honesty.

15 September 2025
Unprompted review
Moresoo Hair logo

Reply from Moresoo Hair

Thank you so much for your kind words and trust in us! We're truly honored to be recognized as honest and true to our word, that means everything to our team. Your satisfaction is our top priority, and knowing you'd choose us again makes all the difference. Looking forward to serving you again soon!

Rated 5 out of 5 stars

Moresoo hair-toppers have been amazing…ha

Moresoo hairtoppers have been amazing for for me as I’ve suffered with hair loss due to menopause. I’ve spent so much money on other sites that the hair has been very expensive and hair quality poor. When I came across Moresoo hair the quality of hair so soft and shiny full coverage and price has been great for me . Delivery is fast and on time . I’m sticking with Moresoo hair

17 July 2025
Unprompted review
Moresoo Hair logo

Reply from Moresoo Hair

Thank you so much for sharing your experience. We’re truly honored to be part of your hair journey, especially after the challenges you’ve faced with hair loss. It means the world to us that our hair toppers have brought you comfort, confidence, and quality without compromise. We’re committed to making every step - from product to delivery, feel seamless and supportive. Your loyalty inspires us, and we’re so grateful to have you in the Moresoo family.

Rated 1 out of 5 stars

Do not order

I wouldn’t probably take the time to write this but I just received an email from moresoo hair extensions asking me to write a review . I wouldn't even give them a 1 star rating. I paid 387.00 for a dark brown hair topper (picture on their website was dark brown) what I received was a dark blond hair topper. Tried exchanging and was told there would be a 15% restocking fee, I would be responsible for the shipping to send back and because the one I ordered was out of stock it would be a custom order and as soon as I paid the additional charges for a custom order I would receive it about 4-6 weeks. Wtf, they are advertising for sale something they don’t have and sending what they do have in stock, not even close to the color I ordered. Wish I could attach pictures, do not order from this company

4 July 2025
Unprompted review
Moresoo Hair logo

Reply from Moresoo Hair

Hi Kim
We’re truly sorry to hear that our product and service did not meet your expectations. We take your concerns seriously and have carefully reviewed your order and all communication records.
Your order was for a 6×7" mono topper in color #4 (dark brown), and we did ship the correct item. The photos you provided showed a 6×6" fishnet topper in color #2 (darkest brown), which is a different product and shade from the one you ordered. This may actually be the item you were hoping to purchase. We also clearly explained this difference during our previous communications.
Regarding the exchange you requested:
The 6×6" fishnet topper is a custom pre-order item, clearly indicated on our website, with a 4–6 week lead time.
Our return and exchange policy, including the restocking fee, is transparently displayed on our website and was also shared with you in our emails.
We’d still be more than happy to assist you with an exchange or return if you wish. Please reply to our email so we can help resolve this for you.
Thank you for giving us the opportunity to address this publicly. We genuinely care about our customers and hope to find a satisfactory solution for you.
Best regards,
The Moresoo Hair Team

Rated 5 out of 5 stars

Exceptional Customer Service

"From the moment I placed my order with Moresoo, their customer service has been exceptional. I had some initial concerns about the shipping timeline, and their team addressed them promptly and professionally. They kept me informed every step of the way, and when I placed a second order, they went above and beyond by upgrading the shipping to UPS to ensure I received both orders quickly. While I haven't yet received my hair extensions, I'm incredibly impressed with Morsoo’s dedication to customer satisfaction. Their communication, attention to detail, and willingness to go the extra mile have made me a loyal customer. I highly recommend them to anyone looking for a company that truly values its customers."
Leticia Salazar
Santa Maria, Ca.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

My first time ordering from this…

My first time ordering from Moresoo so I was apprehensive. Then my order was running a little late, but they were great with communication. It was worth the wait! The quality and color were perfect.Between the quality of the product and the great customer service, this will be the company I will be ordering from
now on. Thank you!

12 March 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst hair extensions…

This is the worst hair extensions company I have ever seen in my entire life!!!! They are in China 🇨🇳 and are NOT honest people at all. I ordered a topper and invisible skin weft extensions and didn’t wear or tamper anything. I actually decided to return the entire order and provided them pictures of everything exactly like I received it and they came back at me saying the topper smells like perfume which is BS! They lie so much and just don’t want to accept my return. I had to tell them in an email that’s not true and maybe they are making it up or one of their employees have perfumed lotion on their hands I really don’t know and don’t care because I am honest and didn’t even wear it at all. They refunded me $553.02 and my order was $649.45 then that next day took the partial refund back as who TF does this?? They are shady AF and a shit company and my bank seen exactly what they did too. So I will win my claim and screw this China 🇨🇳 dog 💩 company.

19 February 2025
Unprompted review
Moresoo Hair logo

Reply from Moresoo Hair

Hi there
We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any frustration this has caused. We are committed to providing transparent, high-quality service to all our customers, and it’s disheartening to know that we fell short in your case.
As outlined on our website, we maintain a clear and transparent return policy that specifies the conditions for returns and the process we follow. We take every return seriously and ensure our team adheres strictly to these guidelines. For your reference, our customer service team provided the link to our return policy when they sent the return instructions.
Regarding the perfume scent you mentioned, we took this issue seriously and conducted a thorough investigation. We understand that this may have caused some confusion, and we sincerely apologize if the situation was not communicated as clearly as it should have been. Nonetheless, we did accept your return and processed it according to our return policy.
We truly regret any miscommunication and understand your frustration. Please know that we are always committed to resolving any concerns in a fair and professional manner. If there’s anything further we can assist with, please don’t hesitate to reach out.
Best regards,
Moresoo

Rated 5 out of 5 stars

I’ve worn these extensions for more…

I’ve worn these extensions for more than 6months now and they are still intact! I am a hair extensions technician and usually pay more money for hair extensions for myself and clients but recently I’m changing my hair so much that I wanted a slightly cheaper option too with some decent hair.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Great company and product

Great customer service and great place to order from. I absolutely love the extensions I have ordered from them and I have been telling others about them. The hair is so beautiful and soft. I will always do business with them!

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Great hair and customer service

I love the feel of the hair and the quality is great! Been using this brand for years! The colors always match perfectly.
Very good quality hair and the customer service is the best.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

I ordered hair extensions for my…

I ordered hair extensions for my daughter to add volume and length for a pageant. We are in love with them. The color I chose was a perfect match. The hair was beautiful and held curls all evening. Would definitely recommend.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love these tape ins

I absolutely love these tape ins. They are so soft and don’t seem to tangle like others even when I forget to put my hair up or braid at night. My color match was perfect. I’ve used them several times and they still look brand new, no fade at all. I started recommending them to clients. You won’t be disappointed they are the best.

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Best place to get hair extensions!

Customer Service is absolutely amazing! I ordered 4 bundles of hair extensions and the hair was such good quality. There was an issue of the original length I wanted, but they let me choose a different length at no additional cost. I would recommend them to anyone!!

27 April 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience do not buy from them

Requested refund on package that has never arrived. According to them once packaged is signed for I must take it up with Fedex. I provided a screenshot from fedex, next to signature it says " signature not required" their package did not need a signature for delivery. Customer service responded back with their own screenshot saying document is signed for and that I need to take it up with Fedex now. Overall just not a pleasant experience. If you ever decided to buy from them, do it through a third party like Amazon who will take care of you if something goes wrong.

3 February 2024
Unprompted review
Rated 1 out of 5 stars

Horrible company- do not buy from them

Horrible company- do not buy from them. If you want to return items, they make you jump through hoops, refund a very minimum of your money and they told me they included a “complimentary” product in my oackage & when it wasn’t returned with the items I actually purchased, they said they wouldn’t refund me. I never received any complimentary item nor was it in a packing slip & was never mentioned during ordering process. I spent $600 & returned both items after 20 emails back & forth & they only refunded $300. My lawyer will be sending them a letter.

7 December 2023
Unprompted review

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