Moriarty Law Reviews 

544
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 368 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly supportive staff members for being exceptionally polite, understanding, and patient when helping individuals navigate stressful financial circumstances and debt inquiries. Reviewers consistently appreciate the professional service provided and note how remarkably straightforward it is to establish affordable payment plans without experiencing any harsh judgment. However, some customers also noted experiencing frustratingly long waiting times on the phone before finally getting through to representatives to discuss their accounts. A small group of reviewers mentioned encountering rude agents who completely lacked empathy or proper understanding during these difficult calls.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their kindness, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that communication is consistently great and... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, polite, and efficient... See more

Payment

Reviewers mention positive feedback about payment and express appreciation for the supportive staff.... See more

Customer communications

People report ambiguous experiences with contact, noting both daunting feelings when calling and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was dealing with Moriarty Law for long time. I had a lot of issues financially. Thank you so much to all litigation caseworkers working with my case. Especially for Abdul, very understanding and act... See more

Company replied

Rated 5 out of 5 stars

I just spoke with Luke from Moriarty Law regarding my debt with Scottish Power, which built up during a period where I was unaware I even had an outstanding debt. Luke was completely understanding a... See more

Company replied

Rated 5 out of 5 stars

After struggling to get through on line (for some reason my date of birth 01 10 1963 #) was not recognised by the system I called and spoke to Ryan. Ryan was the consummate professional who very kindl... See more

Company replied

Rated 5 out of 5 stars

Very supportive and understanding customer service by the staff member who answered my call no judgement made when i explained my current circumstances ..🙂 i'm very grateful and glad to have got m... See more

Company replied


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

544 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(544)

362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Help with a difficult job.

I spoke to Charlotte. She was helpful and informative. I was actually trying to clear a large and long-standing bill for my daughter, who is camped out here and has been rather battered by her recent past life. This was not an easy thing to do. Charlotte presented the various options to me for clearing the bill. I decided to clear as much as I could, whereupon Charlotte informed me that a certain proportion of the bill would be absolved, if I paid immediately -- which I did. In the long term, this will be a good thing. Overall, I would say that dealing with Moriarty, at least for me, was easier than the rather more grim experience of dealing with certain other debt collectors. Being able to ring up and speak to someone pretty much straightaway was also a big plus. I am incidentally a pensioner still working full time in the music industry and so am conversant with difficult situations and all manner or problem-solving. Hence, the long reply. Yes, for the job she has to do, Charlotte did well.

16 July 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Martin,

Thank you so much for taking the time to leave a review.

I understand that it can feel difficult at times to deal with companies like us, so we are very grateful to learn of your experience, especially with Charlotte.

We strive for a high level of customer service and are pleased to know that this was provided & a suitable resolution was found.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Chris was empathetic listened and help…

Chris was empathetic listened and help me understand and find a good resolution .

17 July 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Mrs Johnson,

Thank you so much for taking the time to leave a review.

We are so pleased to hear of your positive experience with Chris and so glad that he was able to provide the right help & support for you.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

The customer service representative was Aimee…

The customer service representative Aimee was helpful knowledgeable and supported me when asking my circumstances. I agreed to make a payment and glad the debt is settled now at Moriarty Law where I didnt feel judged.

16 July 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hello,

Thank you so much for taking the time to leave a review.

We are so grateful to learn of your experience with us and so happy to hear that you found us to be helpful & supportive.

We strive for a high level of customer service and are glad to know that this was provided.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Spoke to your agent Chris who was so…

Spoke to your agent Chris who was so helpful and easy to talk to.
He sorted out my query in minutes and also emailed over details for me.
Chris is a credit to your company

14 July 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Zoe,

Thank you so much for taking the time to leave a review.

We are so pleased to hear of your positive experience with Chris and so glad that he was able to help you today.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Incredibly understanding and helpful

Incredibly understanding and helpful, don't put off calling them

13 July 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Stewart,

Thank you so much for taking the time to leave a review.

We are so pleased that you picked up the phone to call us & so glad that Ian was able to provide the right help and support for you.

Please do not hesitate to reach out to us again if you require any further assistance.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

I can't thank him enough for the…

I can't thank him enough for the outstanding service he provided. From the very beginning, he was kind, patient, professional, and genuinely listened to my situation. Even though some of the issues I shared weren't directly related to his role, he showed real empathy and understanding while remaining highly professional throughout. He took the time to work with me to find a flexible and affordable payment plan that suited my circumstances, and I never felt rushed or judged. Excellent customer service like this is rare, and I truly appreciate all of his help. Thank you, you made a difficult situation much easier.

9 July 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Senait,

Thank you so much for your kind review.

We are so very grateful to hear of your experience of Ryan and thrilled to know that he provided the right help and support for you especially where he showed empathy & understanding.

Please do not hesitate to reach out again if we can be of any further assistance.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Ian Hunter

It was a pleasure dealing with Ian Hunter on the phone. He was so polite and friendly which put me at ease. He has helped me deal with my debt and didn't make me feel judged. Thankyou so much. I really appreciated your help.

7 July 2026
Unprompted review
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Reply from Moriarty Law

Hi Mrs Wilkinson,

Thank you so much for taking the time to leave a review.

We are so grateful to learn of your experience of Ian and so glad that he was able to help you.

We strive for a high level of customer service and are pleased to know that this was provided.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

The gentleman I spoke to was very…

The gentleman I spoke to was very helpful and understanding. Helped me set a payment plan up.
I didn't feel judged

7 July 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Tracey,

Thank you so much for taking the time to leave a review.

We are so grateful to learn of your experience with Kamran and so pleased that he was able to help you and we would never want anyone to feel judged.

We strive for a high level of customer service and are so glad to know that this was delivered.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Really good

Really good

6 July 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Aleksejs,

Thank you for your review - We are so glad to see you had a positive experience with us.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

I spoke to Robert and he was very…

I spoke to Robert and he was very helpful and made me feel at ease! He was very understanding and made the call a calm experience.

6 July 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Amelia,

Thank you so much for your review.

We are so grateful to hear of your experience with Robert and so glad to know that he provided the right support & put you at ease.

Please do not hesitate to reach out to us again if you can be of any further assistance.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Robert was a proper gentleman he helped…

Robert was a proper gentleman he helped me through process an didnt even make me feel anxious as I suffer with anxiety an panic disorder an I can honestly say he was lovely throughout the whole conversation and really pleasant to speak with an helped me get back on track you again an thank you for being so understanding

2 July 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Annmarie,

Thank you so much for taking the time to leave a review.

We are so grateful to learn of your experience with Robert and so glad to hear that he provided the right help & support for you to make you feel at ease.

Please do not hesitate to reach out to us again if we can be of any further assistance.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Really considerate company in dealing…

Really considerate company in dealing and helping with inquiries and problems I have had
The last man ,I spoke with about payments ,was first class ,really helped me ,think he was called Ian 👍 top man
The whole form has been really good to me in helping with repayments
Really professionall firm

29 June 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Lee,

Thank you so much for taking the time to leave a review.

We are so thrilled to hear of your experience with Ian and so pleased that he found a positive resolution for you.

We strive for a high level of customer service and are so glad to know that this was provided.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

The advisor i spoke to " ryan" was very…

The advisor i spoke to " ryan" was very helpful, kind and unjudgmental of my situation and sorted out an affordable payment plan out on the spot, very impressed, thank you ryan

25 June 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Jane,

Thank you so much for taking the time to leave a review.

We are so grateful to learn of your experience with Ryan and so glad that he was able to provide the right help and support for you.

We strive for a high level of customer service and are pleased to know that this was provided.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Payment plan

I spoke to a gentleman called Mario who unbeknown to me I had spoken to years prior.

But as far as debt collectors go, he was a lovely person to speak to and very compassionate of my circumstances.

Appreciate the patience and understanding and was happy with the quick payment plan set up.

24 June 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Vanessa-Jayne,

Thank you for taking the time to leave a review.

We are so grateful to learn of your experience with Mario and glad to hear that he was able to help you today.

We strive for a high level of customer service and are pleased to know that this was provided.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

When dealing with Nicky I was very…

When dealing with Nicky I was very impressed confident and comfortable speaking with him, very understanding and listened to everything I had to say.

23 June 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Orlando,

Thank you so much for taking the time to leave a review.

We are so pleased to hear of your experience with Nicky; We strive for a high level of customer service and are so glad to know that this was provided.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Luke was really helpful throughout the…

Luke was really helpful throughout the call .

22 June 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hello,

Thank you so much for your review.

We are so pleased to hear of your experience with Luke and so glad that he was able to help you.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Adviser was great and patient with me…

Adviser was great and patient with me and understood was so nervous calling but honestly this adviser was so helpful ty

22 June 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hello,

Thank you so much for taking the time to leave a review.

We are so thrilled to hear of your experience with us and so glad that you were picked up the phone to call.

Please do not hesitate to reach out to us again if you require any further help or support.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Thank you Ryan for your help and …

Thank you Ryan for your help and being cool thruout our conversation .

22 June 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Arlene,

Thank you so much for your review.

We are so pleased to hear that Ryan was able to help you yesterday; Please do not hesitate to reach out again if we can be of any further assistance.

Kindest Regards,
Moriarty Law

Rated 5 out of 5 stars

Moriarty Law Feedback

After struggling to get through on line (for some reason my date of birth 01 10 1963 #) was not recognised by the system I called and spoke to Ryan. Ryan was the consummate professional who very kindly guided me through the process. Unfortunately I was in an underground Sainsbury's car park so the line wasn't the best - apologies to Ryan for that. Overall though an excellent sevice.

19 June 2026
Unprompted review
Moriarty Law logo

Reply from Moriarty Law

Hi Mr Evans,

Thank you so much for taking the time to leave a review.

We are sorry to hear that you were having trouble with the automated system but pleased to know that Ryan was able to help & provide resolution for you.

Kindest Regards,
Moriarty Law

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