Motaword Reviews 

164
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and user-friendly experience, finding the process straightforward, efficient, and reliable for various translation needs. Many appreciate the fast turnaround times, often receiving documents the same day or within hours for urgent requirements. Reviewers frequently highlight the responsive, helpful, and professional customer service, guiding them clearly. The pricing is consistently noted as reasonable and affordable, enhancing the overall positive experience and leading many to highly recommend their professional translation services.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting its speed, efficiency, and... See more

User experience

Clients share positive opinions on user experience, highlighting the convenience and efficiency of the... See more

Price

Consumers find price to be positive, with many reviewers highlighting good and reasonable prices for... See more

Response time

Users describe positive interactions with response times, frequently highlighting quick and prompt replies... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Customer Services. Support team always available and with 100 percent knowledge in hand. Prompt response, be it any information or query. Too good. As far as my experience is concerned, I... See more

Rated 5 out of 5 stars

This company is very legit. I have been working with them for about 4 years and until now, they never failed me. They offer good opportunity to freelancers all over the world. I recommend them.

Rated 5 out of 5 stars

Motaword is always prompt in getting a translation back to me and for an affordable price. Any time I have a question or there is a need for a change, they respond quickly and thoroughly. It is a plea... See more

Company replied

Rated 5 out of 5 stars

This service is absolutely top notch. I was hesitant at first but the online messenger assured everything would work out. My project was to translate cursive Spanish to English. 100% satisfied. I'... See more

Company replied


Company details

  1. Translator

Written by the company

MotaWord is the world’s fastest, lowest cost, cloud-based, collaborative business translation platform.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(164)

46 reviews in the last 12 months

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Rated 1 out of 5 stars

Will not give you the price before…

Will not give you the price before wasting a lot of your time. After that will annoy you with emails. Wanna get even more spam? They are the guys.

4 March 2026
Unprompted review
Motaword logo

Reply from Motaword

We’re sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback. Our goal is always to be transparent and respectful of our customers’ time, including providing clear pricing and only communicating when it’s relevant. It sounds like we may have missed the mark here, and we take that seriously. Thank you for pointing this out.

Rated 5 out of 5 stars

top-notch service

Working with this business was a seamless experience—they completed my request on time and with impressive attention to detail. The quality of their service exceeded my expectations, and their professionalism made the entire process stress-free. I’d highly recommend them to anyone looking for reliable and top-notch results!

13 February 2026
Rated 5 out of 5 stars

Easy and reasonably priced

Being able to get a document I needed translated for a legal process from the comfort of my home was great. The pricing was reasonable and the process was the easiest. Thank you for the great service you provide.

29 January 2026
Rated 5 out of 5 stars

Fast service

Fast service, easy to kickoff the project with zero human interaction, project gets immediately in the work queue. Was super satisfied with requested medical docs translation for USCIS, all was accepted.
Also reached out their support chat and received immediate reply and answers to all additional questions I had. Will return for translation services if needed.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Services

Amazing Customer Services. Support team always available and with 100 percent knowledge in hand. Prompt response, be it any information or query. Too good.

As far as my experience is concerned, I have not seen any other team so efficient and supportive. Keep it up

21 November 2025
Unprompted review
Rated 5 out of 5 stars

First time using MotaWord

It was my first time using MotaWord, and I couldn’t be happier with the experience. I needed my diploma equivalency, and from start to finish, MotaWord exceeded my expectations.

Their team responded quickly, guided me through every step with clarity, and delivered the completed document even earlier than promised. The customer service was truly outstanding — they answered all my questions promptly, kept me updated throughout, and even handled a last-minute adjustment effortlessly.

The final documents were accurate, perfectly formatted, and ready to submit. MotaWord’s efficiency and professionalism made the whole process smooth, stress-free, and reliable. I highly recommend them to anyone looking for a fast and trustworthy translation service!!!

26 October 2025
Unprompted review
Rated 5 out of 5 stars

This company is very legit

This company is very legit. I have been working with them for about 4 years and until now, they never failed me. They offer good opportunity to freelancers all over the world. I recommend them.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and extremely competent

Very professional and extremely competent and expedient, at a very affordable rate.
My Vitalchek order, which required providing a certified translation of my French birth certificate,was immediately approved. The translation and format used to respect the original handwritten document were excellent along with the notarized certificate accompanying the translation. Thanks for a great job. XB

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Worst service ever!!!

Bought their service to evaluate my degree and they did a very terrible job. I called customer support, a guy answered with a thick Turkish accent was very rude and mean wasn’t helpful at all. He told me to basically just pay again for another service. I don’t recommend this at all. Lost $200 and wasted my time. Called my bank and disputed the payment and got my money back haha!

1 September 2025
Unprompted review
Motaword logo

Reply from Motaword

Thank you for taking the time to share your experience, and I’m truly sorry to hear how frustrating this was for you. That is never the kind of interaction we want our customers to have.

I’d like to clarify that while our team did complete the evaluation, the decline was unfortunately due to vendor restrictions from your school, not the quality of the work itself. I can completely understand how disappointing it must have been.

We truly value your feedback and hope that, under better circumstances, we’ll have the opportunity to serve you again and provide a smoother experience.

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