Motocaddy Reviews 

I had an issue with a defective golf trolley. When I reported the defect, Bethany handled the situation professionally and promptly. I was particularly impressed by her willingness to acknowledge the fault with the product and take immediate steps to resolve the issue. The replacement process was straightforward, efficient, and exceeded my expectations. A very good experience overall.

Immediate email response and resolution from Gerrie regarding an error made registering the warranty online.

I cannot fault the customer service shown by Motocaddy, when responding to a fault i reported regarding my electronic trolley. Within 10 minutes of sending an email I was contacted by Aaliyah Musson who immediately found an extremely satisfactory resolution to my problem. Other companies could take a leaf out of their book on how to treat customers.

Aaliyah was very helpful and sympathetic to my warranty issue and did all she could to get me back up and running again.
Great communication and service.

I have an older S3 pro trolley with the older type accessory station, i brought the drinks holder yet doesn't with the fitting pin. i was told (not by Motocaddy) that id have to replace the whole thing with the new version cost £30 , i contacted motocaddy and Zena ellen kindly send me a new fitting pin for free. thats excellent customer service in my book

An extremely helpful and efficient service and dealt with so quickly, very friendly manner - impressed!!

I bought an electric trolley but had difficulties registering it online via the Motocaddy website. After contacting Motocaddy Aaliyah replied really quickly and registered the trolley for me.

Great value, brilliant product.

Customer service was fantastic - quick, polite and super efficient. Cameron and Debbie both were brilliant.

Will definitely be using them again!!

Zena was amazing. Very straightforward and effective. Addressed my concerns perfectly. Well done! Keep it up!

Bethany was really helpful and offered a solution to my issue. Thank you! 🤩

Prompt attention, clear communication, correct product delivered, f.o.c. ! Couldn't ask for more.

Last week I purchased a new Motocaddy M5 GPS Electric Lithium and when putting the charged battery into the trolley at my golf club on Monday 6th July 2026. The on-screen charge showed red. So, I had to ‘freewheel’ it for an entire 18-hole round. Resolving the issue required multiple emails over two days, including sending numerous photos, which was both time-consuming and frustrating.
I do want to acknowledge that Callum and Gerrie from the customer service team responded promptly, professionally, and hopefully will have the fault resolved in the next 24 hours. However, given the inconvenience, the time I spent corresponding with both Motocaddy and the retailer, and the disruption to my golf, I felt it was reasonable to request a small gesture of goodwill, such as a trolley carry case or a voucher towards one.
Although my request was considered, it was declined. While I appreciate the polite communication throughout, I was disappointed that no goodwill gesture was offered despite the inconvenience I experienced. Good customer service isn't just about fixing a problem—it's also about recognising the customer's time and effort when things go wrong.
Based on this experience, I can only say that the after-sales support was courteous, but the overall customer care left me feeling undervalued.

The initial service dealing online was easy and my product arrived very promptly. I had some difficulties registering my warranty online - I was contacted by Bethany who, via email, very efficiently registered my trolley and battery requiring a few details about my product. I am now using my M1 Motocaddy trolley and battery and loving it. I would certainly recommend dealing with this company.

Purchasing a new Dry Series golf bag in August 2025 I found the seam on the cooler pocket had came adrift. On contacting Motocaddy through email, Debbie Bays dealt with my concern and I will say Debbie was extremely rapid and professional in resolving my concern within 48hrs. Mottocaddy have now dispatched a replacement bag whilst im doing this review . Well done to Mottocaddy in training their staff to a high level of customer services 👏

Purchased an M5 GPS DHC model electric trolley from my golf club pro shop mid-May 2026 and I have to say I am disappointed as the M5 GPS came highly recommended. Played 3 rounds of golf and found the trolley takes a long time to initially boot up, takes forever searching for a GPS signal and once I select my home course didn’t necessarily pick up the first hole. Once out on the course I had to manually move screen to the next hole as it didn’t automatically update. On my third round power cut out multiple times leaving me in the middle of the fairway rebooting my trolley. Took it back to the pro shop and they are sending back to Motocaddy.

I am hopeful Motocaddy will provide a satisfactory resolution as quickly as possible since the feature rich display with yardages from tee to green plus hazards and the hole fly over are impressive features adding to the enjoyment of the game.

Had a problem with my trolley, emailed them and Bethany responded straight away and had my problem resolved, very good customer service, thank you

We ordered a control box for S1 cart, the picture showed a three cord control box, we received a 4 cord, called for return - no they wouldn’t accept a return, they said speak to their technical team, they have a work around for the extra cord issue. Couldn’t get through to them, multiple emails and calls , nothing. Terrible company, now we have to buy a new cart , never will buy motocaddy again
I was contacted by customer service and after returning the part was given a partial refund, glad they were helpful

Bought their most expensive m7 gps remote trolley as fathers day gift. Defective Battery, does not charge, emailed and told settings need changing, did not work, told to connect to WiFi and update, tried about 50 times. After 10 days had to return it and hoping to get money back 🤞

Great service from Gerrie in an issue i had with my warranty. Responsive, helpful and efficient.
Thanks Gerrie

I was very confused about what items I needed to add an umbrella holder to my pre-2019 S1 golf trolley. I have to say Zena in the Customer Support team was extremely helpful and efficient in helping me get the right items.