motoin.de Reviews 

Just purchased cardo duo and handguards from here, sent to New Zealand. Took 14 days, arrived in perfect condition

Terrible Experience. I ordered an M size helmet of a brand and model I already have so I was sure of the size. They sent a faulty product which was labeled M but was in a smaller size so it doesn't fit.
To send it back in order to get a refund you have to paty an extra 18 € and I got reimbursed only of the cost of the helmet, even if the mistake was fully their own.
When I tried to explain to customer care that they had sent me a defective product they replied that I got what I ordered so they would not reimburse the posting expenses and the return expenses.
I tried a couple of times to explain the situation but they kept giving me elusive and not helpful replies. Do not fall for their low prices it is not worth it!

Easy to navigate and find products, excellent range of products and great service.

I finally got refunded by Motoin after on more request. I therefore recognize their loyalty.

Not informed me about a one month delay, although you say in your first email confirming my order, that you post in 3-5 working days or you will inform me if any delay occurs.I had to send you several emails in order to send me back info about the delay of the order. You replied after many messages and that is unacceptable especially after the big delay. After that, I am not sure that you will deliver even after 6 weeks after my payment. I am considering cancelling and I am certain I will not buy from you again.
You are asking for more information unless the review will be cancelled. What exactly do you want to know? It does sound a little suspicious... I am in your disposal for whatever you want.

I was really skeptical about this website, also because of the bad reviews. However I risked it, because no shop in Europe had Nolan X804 RS Ultra Carbon Liquid Red available and with such a good price. It was shipped the next day and delivered in two more days. I was really surprised it came so soon and I am glad I went with Motoin.

I bought an expensive "in stock" carbon motorcycle helmet from Motoin in Germany in July 2025, I checked on the shipping status every few days but there were no updates, I wasn't concerned as the item was marked in stock and reserved for me, I used the chatbot to check on progress but was always given positive info. 9 days after I bought the helmet, I received an email that stated the item was delayed until February 2026, I rang Motoin and I must say the guy was very apologetic and refunded my money straight away but even though the full amount in Euros was refunded with the PayPal exchange rate differences it cost me $64 AUD ...not happy!

The product bought and the price offered was excellent

Can’t get anywhere

Perfect and fast delivery. The Daytona boots are very comfortable and were delivered from stock at MotoIn.

> Dear Motoin team,

On July 21, 2025, I placed an order on your website for a pair of gloves, which were clearly advertised as being shipped within 5 business days.

As of today, I have received no update regarding the shipment, and no communication whatsoever from your support team. I have already attempted to contact you by email, but received no response.

This situation is unacceptable, and I am extremely dissatisfied with the lack of service and the failure to meet the promised delivery timeframe.

I am requesting:

An immediate update on the status of my order;

Shipping confirmation and tracking number;

If the item is not available, I demand a full and immediate refund.

If I do not receive a response within a reasonable time, I will escalate this matter to the European Consumer Centre (CEC Portugal) and may also open a dispute with the payment provider I used.

I expect your urgent reply.

Kind regards,
Luis Novais
Order number: 924181

So far I am not happy with my experience. I ordered a helmet recently and it already has been extremely slow. It said it would be ready to ship in 3-5 business days. It has been 7+ and still no email. I tried emailing them and have not got anything back. The only positive thing I have to say is that they do have a vary large inventory of stuff. However I would suggest not buying from them unless you absolutely have to(if you want a specific thing that is sold out every where else). I do not doubt that I will receive my helmet, but I can tell it is going to take extremely long time.

Have been ordering online from motoin for over a decade and the experience has been quite fair. This month, decided to travel to their store at Aachen to try the race suit and other items in person for fit and experience before purchasing.
Their ‘Click & Collect’ option works well, though factor in about 5-7 days for your order to be ready for trial at the store (depending on what you order).
The store itself is quite compact, as they themselves have mentioned on their website, so dont expect to pay them a random visit and find a store full of things to try.
The folks at the store were very helpful and welcoming and were patient with me as I tried the different products I had ordered before making my final selection.
Overall a great visit and I hope they upgrade to a bigger store in the near future!

Extremely disappointed with Motoin’s customer service. Communication is slow and unclear — it takes more than five business days to get a response each time.

I received a helmet with a visible scratch (clearly damaged upon delivery). After contacting them, I was told I could return it, but they now want to withhold €40 from the refund. This is completely unacceptable, especially since the damage was not my fault.

It’s absurd to make the customer pay for a defect that was already present. Refusing to issue a full refund for a damaged product is simply poor service.

Terrible service, disgusting attitude – actually, no attitude at all. The selected goods were listed on their website as available to order with delivery within 3-5 days. And it's still there! After several days of reminders, they wrote that the goods could not be delivered. I sent two more emails with complaints, but Motoin.de simply officially deducted the money that had been blocked and debited it from my account. I have neither the goods nor the money, they do not respond to urgent requests, or rather they refer me to the same email address from which I received no response to my previous notification that they were not fulfilling the contractual relationship. They even had the audacity to send me a screenshot from the RevˇIt manufacturer's website, showing me God knows what. However, I entered into a business relationship with Motoin.de and not with the manufacturer of the goods. I suspect unfair business practices. They probably want to receive a pre-trial warning straight away. Quality and reliability? A joke. To be specific, this is order #906273.

Ugh… I should have read the reviews…

They promise premium dispatch, nothing arrives, hard to get money back. Usual problematic communication, even so , they say they will respond, but no reply. Still waiting on claim.....

Never try to return an item!
These guys have terrible customer service and they always blame the postal service for their issues. However twice... having returned an item to their correct return address they have failed to pick the item up! what a surprise... once I can forgive but twice... Thats inexcusable. So they get out of processing the return and keep the money. I won't be using these crooks again.

It’s now November 2025 and they ask for more information! They have had 21 emails about the return of my orders with them… most unanswered and they still want more information! What a joke.

Everything worked well. They were the only company in Europe (that I found, at least) that had the specific product I needed (a photochromatic visor). A couple of days before the order was shipped. Delivery time Germany to north Sweden was as could be expected. I'm satisfied.

It's been two months since I ordered from Motoin, and I still haven't received my delivery. There was no communication, and they never responded to my messages. Now, after my latest email, I've just received an automated message that my order is canceled, without any personal note or explanation.

A few months ago, I ordered the Chigee Aio-5 Play for BMW. Incredibly, I received the wrong product three times. After the third failed attempt, I decided not to waste any more time and requested a refund instead.

They received the returned item over a month ago, yet I’m still waiting to be refunded for my EUR 462. Throughout the entire process — from ordering to the refund request — customer service was indifferent and never once apologized for the repeated mistakes.

Based on this experience, I won’t be ordering from them again. I strongly advise others to think twice before ordering from this company.

Ordered SW-Motech Crash bars which were sent the day after, 4 days later they arrived in Denmark with GLS. Well packaged also. Well done.