Activate Collision Solutions  Reviews 

761
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional level of service. Customers frequently praise the friendly staff and the outstanding quality of the vehicle repair work provided. People note that cars are returned looking brand new, while the entire process is handled smoothly and efficiently from start to finish. Some reviewers were not happy with communication issues, noting difficulties getting through, unhelpful responses, and unexpected delays during the repair process. A few customers also reported poor repair finishes, loose parts, and recurring mechanical problems after finally picking up their vehicles from the garage.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff members are helpful, professional, and... See more

Staff

Customers had positive experiences with staff, frequently noting that the team was very helpful and... See more

Quality

Clients share positive opinions on quality, noting that vehicles are returned in excellent condition with... See more

Product

Reviewers highlight ambiguous aspects of product quality, as experiences vary significantly. While some... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers praising the helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was such a pleasant experience.I am quite impressed at the quality of work as my car looks like brand new. I appreciate the concern of both the insurance company and the excellent work of the Car... See more

Company replied

Rated 5 out of 5 stars

It was great experience with this company. All damages was repeated very quick and in high quality. My company lables was even copied and replaced. I can't find any difference in colour. Just... See more

Company replied

Rated 5 out of 5 stars

I had my VAUXHALL repaired by Steer Dorchester Prestige. The repairs were completed on time, and my car was delivered to my home address in immaculate condition — it looked like brand new! The staff w... See more

Company replied

Rated 5 out of 5 stars

From the moment I dropped the car off to getting the car back with the aid of the lovely Geoffrey, the service Steer Prestige delivered was nothing but exemplary. Callum kept me updated of the pr... See more

Company replied


Company details

  1. Vehicle Repair

Written by the company

Motor Repair Network works on behalf of insurers to manage the repair process when a vehicle has been damaged in an accident or collision on the road.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

761 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(761)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff communication is always good and…

Staff communication is always good and take time to explain the processes and whats happening but wouldn’t hurt to explain before being asked

11 May 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thanks for sharing your feedback. We love to hear about the great job our team members are doing and will pass on your comments to the relevant team.

Rated 5 out of 5 stars

The customer service was really good

The customer service was really good. My car came back to perfection.

1 June 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 4 out of 5 stars

It was okay with motor repair network.

It was okay with motor repair network.

15 May 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thank you for your taking the time to leave a positive review and score. We really appreciate it.

Rated 5 out of 5 stars

Excellent communication and very…

Excellent communication and very professional job. Detailed explanation of work completed

8 May 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

We really appreciate you taking the time to leave a review. Hearing that our team provided great service truly makes our day.

Rated 5 out of 5 stars

Quality services

I'm very happy with the quality of the repairs carried out on my Hyundai i10 Premium SE. The team at Steer Stratford-Upon-Avon were professional, efficient, and kept me well informed throughout the process. The car was returned in excellent condition, and the finish exceeded my expectations.

2 April 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thank you for your fantastic review! We’re thrilled to hear this and will make sure your comments are shared with the team.

Rated 5 out of 5 stars

Really good service

Really good service, great customer support too

7 April 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thank you for your taking the time to leave a positive review and score. We really appreciate it.

Rated 5 out of 5 stars

Car repair

I had my VAUXHALL repaired by Steer Dorchester Prestige. The repairs were completed on time, and my car was delivered to my home address in immaculate condition — it looked like brand new! The staff were professional, friendly, and attentive throughout the process. The reception area was welcoming and comfortable, and I appreciated the team’s prompt responses to my emails and calls. Highly recommend their service for anyone needing reliable and high-quality vehicle repairs.

15 April 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

We’re delighted to hear that we did such a great job for you. Thank you very much for your review.

Rated 4 out of 5 stars

Good Service and Responsive Communication

Good Service and Responsive Communication

The vehicle was returned after a couple of weeks and the repair work was completed to a satisfactory standard. Although there was no direct contact number available initially, once I obtained the email address, the team responded very promptly and professionally.

Overall, my experience was good. The company did well in completing the work properly and keeping communication clear through email. The process was handled efficiently, and I was happy with the final result. The courtesy car provided was quite small, but apart from that, everything else was smooth and well managed.

7 January 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thank you for your taking the time to leave a positive review and score. We really appreciate it.

Rated 4 out of 5 stars

Very good namber on

Very good namber on

21 March 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thank you for your taking the time to leave a positive review and score. We really appreciate it.

Rated 5 out of 5 stars

I got a high quality repair job for my…

I got a high quality repair job for my car and I am very impressed!

19 February 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

That's great repair

That's great repair. 👍

31 January 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thank you for your valuable feedback. We are glad to hear you are pleased with the service we provided.

Rated 5 out of 5 stars

Amazing service all round

Regularly kept up to date throughout repair. Repair itself like new and car cleaned so well felt like a new car again.
Top class service all round.
Many thanks

6 January 2026
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

We’re delighted to hear that we did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

Fast and friendly service

Fast and friendly service. I would highly recommends

27 October 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.

Rated 5 out of 5 stars

Everything was fine and the process was…

Everything was fine and the process was straightforward. Communication was clear and the service was handled as expected. No issues overall.

29 December 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thank you for your valuable feedback. We are glad to hear you are pleased with the service we provided.

Rated 5 out of 5 stars

Excellent service.

From the moment I dropped the car off to getting the car back with the aid of the lovely Geoffrey, the service Steer Prestige delivered was nothing but exemplary.

Callum kept me updated of the progress, chased parts that were delayed, and even accommodated my request for a last minute check that was not related to the fix but they gladly took a look at.

I was very lucky my insurance provider chose this garage. My vehicle is back now and looks even better than when I got it(Tesla panel gaps!), funny enough.

24 November 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thank you very much for your review. We’re delighted to hear that you’re happy with the service we provided, and very much appreciate your feedback.

Rated 5 out of 5 stars

Great service and excellent quality of…

Great service and excellent quality of repair work

5 November 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thank you for your valuable feedback. We are glad to hear you are pleased with the service we provided.

Rated 5 out of 5 stars

Repairs were smoothly arranged around…

Repairs were smoothly arranged around my availability and was so quick. They called me to send updates and when done they delivered to my door step. Car was delivered clean and fueled

17 November 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Thank you for your valuable feedback. We are glad to hear you are pleased with the service we provided.

Rated 5 out of 5 stars

5star

Great service from start to finish. Jodie Fife Made the hole experience stress and hassle free, every team member I also spoke with was very helpful and friendly.

8 October 2025
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

We’re delighted to hear that we did such a great job for you. Thank you very much for your review.

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