Activate Collision Solutions  Reviews 

761
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional level of service. Customers frequently praise the friendly staff and the outstanding quality of the vehicle repair work provided. People note that cars are returned looking brand new, while the entire process is handled smoothly and efficiently from start to finish. Some reviewers were not happy with communication issues, noting difficulties getting through, unhelpful responses, and unexpected delays during the repair process. A few customers also reported poor repair finishes, loose parts, and recurring mechanical problems after finally picking up their vehicles from the garage.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff members are helpful, professional, and... See more

Staff

Customers had positive experiences with staff, frequently noting that the team was very helpful and... See more

Quality

Clients share positive opinions on quality, noting that vehicles are returned in excellent condition with... See more

Product

Reviewers highlight ambiguous aspects of product quality, as experiences vary significantly. While some... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers praising the helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was such a pleasant experience.I am quite impressed at the quality of work as my car looks like brand new. I appreciate the concern of both the insurance company and the excellent work of the Car... See more

Company replied

Rated 5 out of 5 stars

It was great experience with this company. All damages was repeated very quick and in high quality. My company lables was even copied and replaced. I can't find any difference in colour. Just... See more

Company replied

Rated 5 out of 5 stars

I had my VAUXHALL repaired by Steer Dorchester Prestige. The repairs were completed on time, and my car was delivered to my home address in immaculate condition — it looked like brand new! The staff w... See more

Company replied

Rated 5 out of 5 stars

From the moment I dropped the car off to getting the car back with the aid of the lovely Geoffrey, the service Steer Prestige delivered was nothing but exemplary. Callum kept me updated of the pr... See more

Company replied


Company details

  1. Vehicle Repair

Written by the company

Motor Repair Network works on behalf of insurers to manage the repair process when a vehicle has been damaged in an accident or collision on the road.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

761 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(761)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car repair team make my car looking…

Car repair team make my car looking nice after painting. Car crashed area now looking super

9 October 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Jibin,

We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

I was really worried when I took my car…

I was really worried when I took my car in for repairs, but after picking it up, I was extremely happy. I got exactly what I was expecting! Thanks, guys – great job, you deserve a 10!

9 October 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Pawel,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

From start to finish amazing service

From start to finish amazing service. Within a day I had a car while awaiting for mine to be fixed. Staff very friendly and ensured the process was as stress free as possible.

23 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Stacey,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Excellent all round

Done a great job with the repairs and in much less time than I was expecting. Was kept updated throughout the repairs and amazing customer service over the phone. Courtesy car was provided quickly and was dropped off and then picked up again when my car was returned. Overall very happy with the service.

1 October 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Zem,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Very quick to arrange our repairs

Very quick to arrange our repairs, everyone was helpful and friendly and made it a stress free process

1 October 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Terry,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Done a great job

1 October 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Sara,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Good service


Good service

28 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Hei,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

War very fast and very nice and clean…

War very fast and very nice and clean job for me is very professional Work. Thank you

27 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Constantin,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

The experience I've had was fantastic…

The experience I've had was fantastic the staff were extremely helpful and polite and I am extremely impressed by the way I was treated that's why I gave the highest score

27 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Roselyn,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Very friendly helpful staff made the…

Very friendly helpful staff made the whole process easy and hassle free. Was kept well informed highly recommend

27 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Sarah,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Hallcraft did an excellent job of…

Hallcraft did an excellent job of repairing the damage to my car. I highly recommend them.

20 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Mike,

We’re delighted to hear that our repairer did such a great job for you. Thank you very much for your review.

Rated 5 out of 5 stars

Best in world 🌍

Best in world 🌍

26 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Mohammad,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

The Service was first class

The Service was first class, I was so worried before given the damage to the vehicle, but from day one I was comforted and reassured.

They constantly gave me updates and gave me progress texts and calls a few times per week.

All in All I would most definitely recommend their services!

26 August 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Ashraf,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Good communication and repairs look…

Good communication and repairs look great

23 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Marilyn,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Kept informed and updated on its…

Kept informed and updated on its progress

8 August 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon John,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Very professional and accommodating…

Very professional and accommodating with a job well done. Had an issue with panel alignment which was sorted without any trouble.

20 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Peter,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Speak to a human at MRN!

I was having a complete nightmare with my insurance company progressing a car repair and it was only when I got to speak to someone at the Motor Repair Network that things started moving. They were absolutely brilliant as were the garage they sourced for the repair.

21 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Alex,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

Excellent service throughout.

Excellent service throughout, kept me informed all the way from start to finish.
Car looks great again. First time having to make a claim on my car insurance and was a little bit worried about it, but the process was very smooth going.

20 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Jacqs,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

Rated 5 out of 5 stars

Very good and excellent communication

Very good and excellent communication. The whole process from start to finish was well handled.

13 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Anthony,

We’re incredibly proud of the service our team deliver, and reviews like this really are the icing on the cake. Thank you very much for sharing your feedback – we really appreciate it.

Rated 5 out of 5 stars

I Was Very Very Happy With The Work…

I Was Very Very Happy With The Work Carried Out on My Car...The Staff Were Very Friendly,Polite and Professional..

17 September 2024
Unprompted review
Activate Collision Solutions  logo

Reply from Activate Collision Solutions

Good Afternoon Owen,

Thank you very much for your review. We’re delighted to hear that you’re happy with the quality of your repair and very much appreciate your feedback.

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