Motostorm Reviews 

Order reference #566825 Similar to the previous review, I ordered my item on September 9th and it was supposed to be shipped on September 20th according to their tracking. The tracking currently says the order is still in process. It’s September 21st today. I have tried to email them twice with no response. I have ordered from them in the past with no problems but this trend seems to be more prevalent looking at the reviews. Had I known this, I would not have ordered from them. My money has already been debited but it has not shipped yet. I will have to file a fraudulent claim if I don’t hear back shortly.

my order id 566879 I ordered on the 10th of September the item still not yet shipped. The shipment should been out for delivery on the 19 th of September however they changed the shipment delivery automatically to the 26th of September without informing me .

UPDATED : They gave me tracking details thanks for cooperation.

Ordered a couple items because the price looked good compared to some other sites. It has been a week since the expected shipment date and not one email. I reached out multiple times and heard back nothing.

I was looking to buy a Bell Moto 10 Limited Edition helmet. It was sold out everywhere else but I saw here that it was still available. I was a little wary because I didn't really trust it because it's a store I didn't know about. But it had overall good reviews. So I made the step to buy the helmet and everything went perfectly. I did have a question because I didn't receive an email with information for a bit, and then I contacted Motostorm and the person helped me with patience and kindness. The delivery went perfect. It was very accurate with the given estimated delivery times etc. Thank you Motostorm, I am very satisfied with the service.

Ordered a helmet in colour not available in uk, told date it would be dispatched, messaged them to check all ok and received reply to say would be a day earlier😀 all good was delivered by ups nothing to pay ie vat and import duties, helmet was a lot cheaper than uk,so yes good service would use again, well done Motostorm👍

Made an order on 09 AUG, and it was stated that order will be shipped in 7 days bc not in stock. Today is 29 AUG and it is still not shipped, send them 2 emails (last one both in English and in Italian...) asking about delivery - they never replied. So, I guess will have to cancel my order and look somewhere else (luckily I paid by Paypal so there will be no big fuss with that).

Motostorm, you need to learn more about customer care!

After submiting bed review here, shop finaly found time to write a reply and send the package...order came all right except one part with color-damaged. Bc overall experience - extra long wait, slighty damaged item and very bad customer service I will rate this shop with 2 stars.

I’ve ordered from Motostorm twice previously. Both experiences were wonderful. Item was in Stock it shipped within a couple of days, it was great. On August 15. I ordered a Shoei Neotec II, helmet, white, in XL. It was supposed to ship on 823, it’s now 828. The website says shipment delayed and I’ve gotten no response to my messages for clarity. At this point, I found an alternate vendor who appears to have the item in stock, and I’m trying to either complete my order with Motostorm or cancel it. I’ll try reaching out again today via email and telephone, hopefully I’ll get resolution.

Motostorm.it was easy to work with. Received my Shad cases and mounting more quickly than my friends that ordered from other locations. Thanks!

Estimated item to ship 5 days after placing order, 5 days to process an order seems a tad egregious but I knew that and agreed prior to placing my order BUT 5 days later my order had not shipped so I sent them a friendly email just asking for an update, which went ignored so a couple of days later I sent another email also friendly referring to my email from a couple of days earlier, which has also gone ignored and my order status hasn’t moved in now 10 days… I don’t want to seem unreasonable but who knows how many days to receive, process, prepare & ship my order plus however many days shipping from another country & 2 customs checks… so having no forward progress is 10 days and no response just seems unprofessional and worrisome. Now I see from comments here that this is par for the course for this company, and it looks like if you’re in Europe, you’ll get your item, and if you are not in Europe, it’s a tossup, they’ll keep you waiting forever and then issue a refund or they’ll keep you waiting and then at some later point you’ll end up finally receiving your item. A lot of this could be avoided if they were just answer email or do a better job explaining that if you’re not in Europe that 5 day estimate may be 55 days, had I known this going in I would’ve spent a little more money, and bought it locally because now our road trip is off as we don’t have the luggage racks we need to carry our bags, so thanks for that Motostorm…

Ordered radiator cover for Ducati V2 two weeks ago, account dashboard indicates still not processed much less shipped. Sent email but no response. Should have been notified before purchase if item was not in stock. They were quick to take my money though. Like most of us I buy enough online to know there's a way to do business and this is not it. Should have read reviews before purchasing. Definitely a pattern of bad business. Buyer beware, just spend the extra few dollars buying from a more trusted source.

Unfortunately what I found was they will withdraw the money right away without shipping your order, not only illegal but highly questionable business practise. In my case they then told me they could only deliver half of what I ordered... proceed with caution

Purchased Dainese Combat Tex Pants on June 23rd with an estimated shipping date of June 29th. Emailed customer service, got no response. Messaged twice on Skype, then was told that item was not in stock. They said it would be shipped by July 11th at the latest. Contacted them on July 11th, but still no response. If they don't have the item, they should not be collecting money from customers.

hello,
I ordered an airoh pad for my gp500 from the motostorm site last week.
I made the purchase without reading the website reviews beforehand. But as soon as I finalized the purchase I decided to investigate. At first I was scared due to the negative reviews of the site.
The next day I called there where I was greeted by an employee named Carol.
Carol was super friendly and attentive and said that the helmet part would be ordered directly from the Airoh factory and that it would be sent as soon as possible. I explained that I didn't live in mainland Portugal but on the islands, to which she replied that it wouldn't be a problem.
It was the best shopping site I have ever experienced. Best customer service I've had.
I have to thank Carol for her friendliness and prompt response.
Thank you all so much you have a customer for life.

Hello. I found the correct helmet "In Stock" in your site and went through with the ORDER #551545 but reading the reviews here about massive delays got me scared. Please just let me know if its indeed in stock cause I need the gear for a big summer vacation trip soonish.

Letting 5stars for now cause its too early to tell, the price was good and the item said "in stock - ships within 24hours". Hope that holds true.

Ordered a Dainese Hydraflux 2 Air D-Dry Jacket (stated in stock) on 25 June with an expected shipping date of 04 July. Still states the order has not been processed and have had no response to two e mails I have sent requesting an update. Not sure if this is a bogus company so will be contacting PayPal to seek a refund.

Do not buy from this company if you are in another country! You'll have no recourse! I bought a windscreen from this company. There was NO warning sticker telling me to check the product for scratches! Hell, there was even a quality control sticker on it claiming that it passed inspection. Windscreen was very light and easy to install. After I installed it, I sat on my bike to see how it looked and I noticed a scratch. I contacted them via email and they accused me of scratching it! They will not do anything about it! Unbelievable! I explained how light their product was and that it was on the inside of the screen near the center. There's absolutely no way I scratched it. They still accused me of scratching it and will not do anything about it so I'm SOL!!! They send you a damaged product and then accuse you of damaging it and you have no recourse whatsoever! Do not buy from this company! Extremely shady! 7/10/23 Standardized response so they can ship damaged products to customers and be relieved of any responsibility. Again, there is no warning sticker telling to STOP and INSPECT before installing! Buyer beware! They will send you damaged goods and then say you did the damage.

I purchased a motorcycle headers on 10/06/2023 which supposed to be shipped on 28/06 but still it is not . I tried to contact them thru the website , I sent them a message but no response , I sent an email to andrea(@)motostorm.it and no response from there too.

WASTE OF TIME! If you're wondering whats with your order, read any of the store's responses below. They will hold Your money as long as possible and maybe after a couple of weeks or months You will be happy and thankful with Your goods as a hungry drug addict after an injection. I know how it works. Dont't waste Your time for corresponding, just claim back payment. I'm so angry, did not checked them, cause shop looks profesionally. Not, it's not.

website said item was in stock. ordered some sw motech saddlebags. placed order on the June.16th. received conformation email, and they took payment. but thats it. order has never been processed or shipped. if i do not hear back from them soon about why my order has not shipped I will be contacting my bank to get my money back. order #545775

Fantastic prices, and unexpectedly fast shipping to Canada. They even folded up the original boxes for 2 Helite vests and used them as additional padding so they could fit everything in a single smaller box, but still make sure I got the original packaging.

I will definitely buy from Motostorm again as I saved around 40% over what my purchase would have cost buying it in Canada and it came basically as fast as my orders from any Canadian retailers.