Motostorm Reviews 

Although prices for the items I ordered were competitive, I had to wait an unreasonably long time before they were delivered. Two weeks between ordering and dispatching the items and a further two week before they arrived, which I consider unacceptable, as I have ordered goods from other Italian companies and received my items in less than a week in Northern Ireland. Contacting Motostorm by email on several occasions for updates on the progress of my order elicited no response, so a distinct lack of communication, which suggests poor customer service. I therefore cannot recommend this company and would be reluctant to shop with them again. I would prefer to pay a little extra to a more efficient, reliable and dependable company to ensure I received my order within a reasonable timescale.

DO NOT BUY FROM MOTOSTORM.

I purchased a $3,800 Termignoni exhaust and it was *USED AND DAMAGED*. Scratches all over it, plastic bags had been opened and resealed. The useless AND REAl slow 'customer service' from Motostorm had all the excuses, it's not their fault it's what they got sent from Termi blah blah blah.

However I have found multiple reviews here on Trust Pilot that also mention used exhausts sent. They clearlyt make a habit of it. FRAUDS. DO NOT TRUST THEM. They offer a replacement but I have to send it all the way back to them first, and I have already gotten rid of the stock exhaust. I don't have spare exhausts lying around, when I buy a $3.8k italian exhaust, I expect it not to arrive USED AND DAMAGED.

They will reply to this review saying "You have been contacted" or "we're sorry" blah blah blah. They're not sorry. They do this all the time.

FRAUDULENT SELLERS. DO NOT BUY.

Edit: A reply to their reply. They use the term "Customer Service Manager". This is a contradiction in terms. They reply when they see fit, not when it is required, they excuse their actions with many different reasons, all lies. The reviews on this website speak for themselves, you can use all the excuses you like, they mean nothing.

I have purchased from them 3 different times, within about a month, thinking that surely no company in this day and age can be so flagrantly negligent to their paying customers. I wanted to give them the benefit of the doubt. I was wrong to do that all 3 times.

Their website states "ships in 24 hours". What a lie. I email them on a Thursday, they get around to replying on a Tuesday. Their item says "ships in 5 days". After 5 days they state it's still delayed. Why even have a website??

You pretend like having me uninstall an exhaust and put my bike out of commission is some sort of solution. If you were a company that was mildly capable of logistics and organisation I might consider it. However if I sent you the exhaust, I would be at the mercy of your "customer service" cretin. Who in their right mind, after experiencing the things I already have, would make such a decision?? No doubt it would have taken weeks longer than it should have, leading up to a belated email from you basically saying "ah yeah about the exhaust, we're just going to refund you because either we can't organise another one properly, or because we knew full well it was damaged when we sent it, and we can't get a new one. Please forgive us, we are a sMAll cOMpAny" Great solution guys. Ask me to put my trust in a proven untrustworthy bunch of scammers. Great solution.

And in regards to my "exceedingly aggressive" words, she who shall not be named deserved every one of them. You say "There must firstly however, be respect for who is working and doing her job." Respect is earned. You lost any respect I had for you the second you mucked up my first order, then my second, then my 3rd.

If you're a company that makes a habit of extremely slow communication and shipping, as well as shipping used and damaged exhausts on *multiple* occasions, then you deserve everything that comes your way.

I will indeed shop elsewhere from now on. Let me end on the revelation that one of the excuses you use is that you're a small business, like that is some sort of excuse for being fraudulent sellers, well there's a reason you're a small business. And a small business you shall stay.

Thanks for the reply.

I purchased a motorbike exhaust a little over a week ago. Nothing has been communicated. Cost was $1300 aud. No receipt, no communication, I'm not even able to put down a delivery address after purchasing.
Beware. The worst customer service before there is none. Will never shop with these clowns again. What a terrible system they have going.

Hello,
My last email 4 days ago was unanswered regarding a shipping date for order #532052. If this email goes unanswered
I will be cancelling the credit card payment of $483.05
Thanks

DO NOT ORDER FROM MOTOSTORM

I ordered a simple helmet and visor. After about a month of patiently waiting with no shipping updates, I received an email stating that the helmet I had ordered and bought was out of stock. After a whole month of waiting and the helmet wasn't even available and they only tell me now. Never buy from these guys, the worst service I have ever received.

BEWARE. THEY TAKE PAYMENT AND NOTHING ELSE. I contacted them using their website form 2 weeks ago asking a simple question. NO ANSWER. I then contacted them again after a week via my email address thinking it hadn't worked. NO ANSWER. I then stupidly placed a $3,000 order, giving them the benefit of the doubt. Expected shipment date is DOUBLE what the website stated, and STILL NO EMAILS FROM THEM. I have my doubts they will ship at all, let alone on time. FRAUD.

Unbelievably bad service. DO. NOT. USE.

Good experience, a lot of product with good pricing. Delivery is also cheap.

shop is for every recommendation.
They are very communicative.
Before ordering, we exchanged a couple of emails because many websites do not update their data.
But Motostorm is really worth recommending, everything was exactly as promised in the email.
And at the end, I also received a T-shirt as a gift.
I thank them for everything

Fast shipping, good prices. Accurate descriptions of items. Nice eshop easy to use, broad sortiment. Search need little bit of work as when I used part of the name of product to find similar items, it didnt find the original items I copied name from. Would be great have one additional field in address, I needed put name of company to address as on address there are more of them, but fedex just called and asked me so no problem with delivery.

Very good response at inquiry. Outstanding shipping time. I would highly recommend.

I purchased an Arrow Sonora Titanium Approved Slip on. I received Arrow exhaust. When I opened up the parcel was shocked to find the parcel had been already opened and the contents were a used Arrow exhaust!

The first thing I noticed was that the fitting bracket has scratch marks where it has been mounted and over-tightened against a washer. Inside the main fitting bracket, there are a lot of fine scratches where it's been fitted! I noticed there was an impact on the exhaust gasket flange and looking down the exhaust you can see the residue of exhaust gasses (black soot) and corrosion.

Tried emailing them no response! I have put this purchase in dispute with PayPal.

I ordered a set of STM EVO SBK dry clutch conversion kit for my Ducati Diavel from Motostorm (order reference #497828) on Jan 1, 2023. On Jan 23, 2023 I emailed to their consumer service about the order status, and I was told the item has to be back ordered from STM Italy due to production issue, and to expect shipment at mid-March.
On Mar 17, 2023 I check my order status again and there is still no update. The site still listed my order is to "expect shipment on Mar 16, 2023). I tried to email their customer service, and there is no response from them yet.
I am quite anxious now, because the clutch kit is quite expensive and hard to get these days.
If there is some production/ logistic issue from the manufacturer (STM Italy), at least they can be honest to me.
I am more than happy to change my rating once I received my item. But until then, I would not recommend anyone buying from Motostorm.
This is not just a review, but a S.O.S. post to look for proper response from MotoStorm.

My 13 year old son saved for boots and bought from Motostorm only to have to be told we have to pay over £50 in duty and handling fee. They were the same price elsewhere so have paid £50 over the odds. Motostorm refuse to accept returns.

UK Purchasers be aware.

Motostorms carrier, Fed Ex, will add import duties even to zero-rated items, such as the helmet I bought. With the additional £62 this helmet would have been cheaper from Motolegends.

My enquiries regarding this got one-word responses from Juliana, and I was referred back to the payment page on the website. In my opinion, I should not have had to go looking for this.

I was also told that this was made clear in the confirmation email, but on review of this, there was no mention of this.

I feel that this should have been made clear at the checkout when I paid and not left for me to find out after the delivery of the item. To me this is deliberately misleading and is very poor practise.

Thanks for the reply. As I have stated several times. I don't think that a purchaser should be delving into the website to see this. If your carrier is going to charge VAT on a UK zero rated item (as per the VAT guidelines that I have forwarded) then this should be stated at the point of sale.

Also, as previously stated, and as per the screen shot i forwarded to you, your confirmation email to me is in Italian (fair enough) but has no such reference to import duties.

My feelings on this are that Motostorm have probably filled the customs declaration out incorrectly. But at no point have you cared or been willing to admit that motostorm might be the slightest bit at fault.

I stand by my previous comments. UK buyers beware.

Great prices and short delivery time.

Don’t buy from this company, specially from UK. They are happy to send items with ilegal invoices to avoid customs charges and I did have to return my item, and they suggested me to put just £50 value to avoid delay in customs. I followed their instructions, parcel got lost and the company who I sent the park el with, they refunded me just £50 and they are refusing me to pay the difference.
Wrong practice all and all. Don’t trust them and they are very illegal.

GB Customer, two items not in stock, only informed after payment Motorcycle boots delivered by FedEx with a £40+ customs duty.

I bought a Schuberth E1 Tuareg yellow helmet. I have to say I haven't tried it on the bike yet but it looks very good so far.
The experience with Motostorm.it is also very good. I received the helmet within a few days. I recommend!

Beware after completing payment and getting confirmation mail now showing no order. My Order reference #497841 this but when I try to check it on my account them showing no order. It’s a fraud please don’t use this site not getting any response from support team as well as