Move Concierge Reviews 631

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service outstanding and invaluable, making their moving process stress-free and much more enjoyable. The staff is frequently praised for being professional, friendly, and knowledgeable, explaining everything thoroughly and taking individual needs into consideration. People appreciate the ease of the user experience, noting that communication was on point and everything felt smooth, organized, and handled with care. However, some customers were dissatisfied, reporting that the service was useless and even impeded their moving process, leading to increased stress. These reviewers mentioned issues with services not being set up as promised, unresponded texts, and being pushed towards providers they did not want.

What people talk about most

Service

Customers had positive experiences with service, often praising the ease and stress reduction it provided... See more

Staff

Users describe positive interactions with staff, highlighting their politeness, helpfulness, and knowledge.... See more

User experience

People report positive experiences with user experience, finding everything smooth, organized, and handled... See more

Customer service

Consumers find customer service to be positive, with many praising the polite, responsive, and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is AMAZING! The help that Mimi is giving us during our transition to a new home has been invaluable. Her dedication to making this a smooth move for us has made this a stress free experie... See more

Company replied

Rated 5 out of 5 stars

Samantha was great with working with my schedule. She explained everything thoroughly, took all my needs into consideration, and came up with the best solutions / utilities for what my family was loo... See more

Company replied

Rated 5 out of 5 stars

Never expected this kind of service. I recently moved to the US and moved straight into an apartment where my utilities was included in the rent. Now that I am to move into my own home I was oblivious... See more

Rated 5 out of 5 stars

Ashley Britton was a huge help getting my utilities set up and appointments scheduled. She was very informative and explained things very well. This is a wonderful service. Ashley could not have been... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

631 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

Disappointed...

The company helped schedule multiple utilities for my new home. However, the payment paid to the Utility Concierge for alarm services was unacceptable, as when Vivint arrived, I ended up paying an additional $2,200 in services on top of the $2,400 I had already expended. So, I was not a happy camper.

29 November 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

We're sorry to hear about the unexpected charges related to your alarm services. That's certainly not the experience we aim to provide. Please reach out to us at your earliest convenience info@utilityconcierge.com so we can work towards resolving this issue and ensuring your satisfaction.

Rated 5 out of 5 stars

Keith is exceptional

Keith is very knowledgeable, professional and truly pleasant. He gave excellent information to assist in making informed decisions.

26 October 2023
Unprompted review
Rated 2 out of 5 stars

Great idea poor execution

This is a great program in theory and the representative I worked with was great. They were only able to assist with setting up Internet which turned into a self install which was out of their hands. He then supplied me the electric and water providers for me to call via email. I called each company provided and they said they were not the provider so I had to figure out who serviced the location myself in the end anyway. This would have been a 5 star experience if I had the correct utility companies provided to me.

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Utility Concierge was wonderful to work with

Utility Concierge was wonderful to work with. The whole team (Joshua, Brianna, and the rest) was very patient and took the time to answer all our questions. Specifically, they assisted in coordinating home security, internet, pest control, and provided information for water, energy, waste management, and were another step in simplifying the whole process. I would recommend Utility Concierge to anyone.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

So thankful

Home buying can be overwhelming, getting everything set up once the house was mine was easy!

25 September 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

Thank you for your review!

Rated 5 out of 5 stars

Helpful, kind, and on my time…

I had a very dedicated team that was more than willing to help with all of my setup on my first home buying experience. They were very polite and always worked with my schedule. I'd recommend this service anytime.

20 September 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

Thank you for your kind words! We're delighted to have been part of your first home buying experience, and that our team helped make the moving process easier for you. Congratulations on your new home!

Rated 5 out of 5 stars

Very pleased! Definitely recommend Utility Concierge!

My husband and I were very pleased using Utility Concierge. They helped streamline the process for getting our utilities turned on, helped us save money by informing us of the best prices, and knew the right questions to ask. Moving from another state there are many differences and Utility Concierge made it a whole lot easier.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

☆FIVE STARS☆

The best, most personable, and genuine costumer service I've probably ever experienced. Travon is amazing, super down-to-earth, and passionate about finding customers the best deals available to them while not compromising on the service's quality. We ended up getting an amazing package through Utility Concierge, and would highly recommend them to anyone buying a home.

5 September 2023
Unprompted review
Move Concierge logo

Reply from Move Concierge

Thank you for taking the time to write us such an amazing review! We are happy to have been able to help you during your move :)

Rated 5 out of 5 stars

Buying a new home

When starting up utilities in a new home choosing which electric to use can get very tricky. The utility concierge helps you make the right choice on providers. Very helpful.

1 September 2023
Unprompted review

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