Amazing stay at Boho hotel. What an absolute gem! We loved it . Nothing was too much trouble , service eas excellent. Special mention for Igor looking after the bar who was outstanding and very attent... See more
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Review summary
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What people talk about most
Based on these reviews
Great location Room was perfect, bed so comfortable, ideal temperature, no noise! Slept so well Staff were super friendly and helpful Fab gym! Definitely recommend, we will be back.
Really simple online booking process, great selection of hotels. We always ask for Smith gift vouchers for Christmas and birthdays and then plan our little breaks! Perfect!
Company details
- #155 of 208 best companies in Travel agent
- #6 of 8 best companies in Boutique hotel
- #5 of 7 best companies in Luxury hotel
About Mr & Mrs Smith
Written by the company
Luxury and Boutique Hotels across the globe for the most discerning traveller
If you’re reading this, it’s probably because you’re a hotel lover. Or hotel curious at least. But before we get to the objects of our affection, allow us to introduce ourselves…
Mr & Mrs Smith (a nod to the classic check-in nom de plume for illicit stays of old) began life in 2003 with two adventurous hotel lovers (our real-life Mr and Mrs: James and Tamara Lohan) and has evolved into a global travel club with more than a million like-minded members.
Our carefully curated (and responsibly sourced) collection now includes hotels in the sky (if you’ve never woken up in a treehouse, we can change that), hotels in caves, hotels above water, hotels underwater (well, partially), hotels a million miles away, hotels on your doorstep…
It’s no accident that the collection is so special. Entry is by invitation only and every hotel is visited by our team and anonymously reviewed by a diverse bunch of trusted tastemakers.
Hotel club for travel lovers
Written by the company
- Helping you find and book the world’s best boutique and luxury hotels
- We are always here for you to support your choice and inspire you to book the best boutique and luxury hotels around the globe. Just visit our website, call us or chat us.
Contact info
United Kingdom
- www.mrandmrssmith.com
4.6
Excellent
7K reviews
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Very efficient
8 April 2026
What an easy and delightful hotel…
What an easy and delightful hotel booking experience. I just found out about Mr & Mrs Smith and now this will be the only app I’ll use to book hotels. Plus the delightful extra I am greeted with at my hotel. Divine!
1 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The booking system is clunky
Yeh booking system is clunky and not efficient having to use the app, the phone operator and the webpage to finally secure my booking.
31 March 2026
Reply from Mr & Mrs Smith
Thank you for your feedback. I apologise for the issues you encountered whilst attempting to pay and am glad the team were of assistance. We are working on improving our app functionality.
Easy to book
Good clear explanations on the website of various attractive hotels and easy to book
31 March 2026
Top tier service
An amazing, personalised service as always. Quick to get through on the phone then all questions were answered promptly on email. I love how the team are all so friendly, with a bit of humour on the side! The perks are definitely an added bonus.
7 April 2026
Reservation process is easy.
Reservation process is simple. The website is clear and easy to navigate. All of the information that I need is easy to find.
7 April 2026
We love your recommendations on hotels!…
We love your recommendations on hotels and which rooms are your favorite.
27 March 2026
Very helpful service
Very helpful service - had a query on my booking and it was sorted out there and then.
Happy customer 😊.
6 April 2026
Unprompted review
Use Mr and Mrs Smith to book hotels…
Use Mr and Mrs Smith to book hotels whenever I can. Have never had a bad one, actually often better than expected!
30 March 2026
Great support from the Smith Team
Great support from the Smith Team, insights from their previous visits to S America allowed us to tailor a trip to our requirements. Very excited with the itinerary we have come up with together!
5 April 2026
efficient and helpful
29 March 2026
Mr and Mrs Smith is our go-to when…
Mr and Mrs Smith is our go-to when we're looking to book a night away. Every Smith hotel we've stayed at has met our expectations so we book with the assurance the hotels will be good.
28 March 2026
Membership Upgrade
James was able to answer our questions , sorted our booking and replied to email correspondence quickly and effectively.
I only rang as I wanted to understand how the membership to the lounges worked if I upgraded my
Membership to silver , this sadly revealed that the information on your website was both misleading and incorrect - very disappointing!
29 March 2026
Nicholas was very helpful
Nicholas was very helpful, friendly and professional. Highly recommend Mr & Mrs Smith for all your travel needs !
29 March 2026
Easy to navigate website
Easy to navigate website, informative, successful booking of hotel.
29 March 2026
I made a mistake with my online booking…
I made a mistake with my online booking and called customer service, spoke to Sessthu who was extremely helpful and kind and resolved the problem immediately, most definitely 5 star service.
5 April 2026
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