Amazing stay at Boho hotel. What an absolute gem! We loved it . Nothing was too much trouble , service eas excellent. Special mention for Igor looking after the bar who was outstanding and very attent... See more
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Based on these reviews
Great location Room was perfect, bed so comfortable, ideal temperature, no noise! Slept so well Staff were super friendly and helpful Fab gym! Definitely recommend, we will be back.
Really simple online booking process, great selection of hotels. We always ask for Smith gift vouchers for Christmas and birthdays and then plan our little breaks! Perfect!
Company details
- #155 of 208 best companies in Travel agent
- #6 of 8 best companies in Boutique hotel
- #5 of 7 best companies in Luxury hotel
About Mr & Mrs Smith
Written by the company
Luxury and Boutique Hotels across the globe for the most discerning traveller
If you’re reading this, it’s probably because you’re a hotel lover. Or hotel curious at least. But before we get to the objects of our affection, allow us to introduce ourselves…
Mr & Mrs Smith (a nod to the classic check-in nom de plume for illicit stays of old) began life in 2003 with two adventurous hotel lovers (our real-life Mr and Mrs: James and Tamara Lohan) and has evolved into a global travel club with more than a million like-minded members.
Our carefully curated (and responsibly sourced) collection now includes hotels in the sky (if you’ve never woken up in a treehouse, we can change that), hotels in caves, hotels above water, hotels underwater (well, partially), hotels a million miles away, hotels on your doorstep…
It’s no accident that the collection is so special. Entry is by invitation only and every hotel is visited by our team and anonymously reviewed by a diverse bunch of trusted tastemakers.
Hotel club for travel lovers
Written by the company
- Helping you find and book the world’s best boutique and luxury hotels
- We are always here for you to support your choice and inspire you to book the best boutique and luxury hotels around the globe. Just visit our website, call us or chat us.
Contact info
United Kingdom
- www.mrandmrssmith.com
4.6
Excellent
7K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I made a mistake with my online booking…
I made a mistake with my online booking and called customer service, spoke to Sessthu who was extremely helpful and kind and resolved the problem immediately, most definitely 5 star service.
5 April 2026
Curated Accommodation I Trust
Accommodation choices that I trust. Every experience booked through Mr and Mrs Smith has been a successful one for me.
4 April 2026
thank you for your great help!
27 March 2026
Very efficient and helpful
27 March 2026
Quick response!
26 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Double Charged
Hi! I was double charged for the room and no one is getting back to me to rectify!
24 March 2026
Reply from Mr & Mrs Smith
Thank you for your feedback, I'm sorry there has been a delay in getting back to you. I can see a member of our team has responded to you, please do get back in touch if there's anything else we can help with.
Extremely helpful Charles who gave…
Extremely helpful Charles who gave great advice and guidance
1 April 2026
A must try!
I enjoy the collection of hotels that is on your website. Sometimes there is lil information on why this hotel? As in, if you want shopping, culture and art decor feel this is the place. Sometimes it not just about hotel is the location, what it has to offer in tonality
30 March 2026
The lady I spoke with was very helpful…
The lady I spoke with was very helpful and friendly
31 March 2026
i tried several times to contact mr &…
i tried several times to contact mr & mrs Smith, but there is no response within 5 days
30 March 2026
Unprompted review
Reply from Mr & Mrs Smith
I'm so sorry you've had trouble reaching the team. I have located your email and a member of the team will be in touch with you shortly.
Your website is easy and quick to make…
Your website is easy and quick to make a booking
23 March 2026
We have used Mr and Mrs Smith for many…
We have used Mr and Mrs Smith for many years and their service is outstanding. Most recently, we planned a big holiday to South Africa with 3 different locations involved and their assistance was excellent, absolutely faultless. I would highly recommend them.
23 March 2026
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