Mr Bee Removals Reviews 

518
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers had a great experience with this company. Customers consistently praise the professional staff for their extremely helpful attitude, polite demeanor, and highly efficient work during every single stage of the moving process. People frequently note that the dedicated teams always arrive promptly, work seamlessly together, and handle all personal belongings with exceptional care and attention. Some reviewers were not happy with unexpected additional charges, disputed hourly rates, and unfortunate issues regarding damaged household items or property. A few customers also mentioned experiencing frustrating scheduling delays, late arrivals, and highly unprofessional communication from support representatives when attempting to resolve problems.

What people talk about most

Service

Consumers find service to be positive, highlighting punctual and professional movers who handle belongings... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently punctual,... See more

Price

Clients share ambiguous opinions on price. On one hand, many reviewers found quotes extremely competitive,... See more

Product

Customers consistently note negative experiences with product, highlighting numerous instances of damage and... See more

User experience

Users describe positive interactions with user experience, finding the moving process exceptionally smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mr Bee Removals helped me move house in September. They were prompt on time and although they left one item behind they remembered everything else and did not seriously damage anything.

Rated 4 out of 5 stars

This was my second tune using Mr Bee Removals and it was again, a very good experience. The team were professional, respectful and worked well together. They worked hard and had a great attitude and a... See more

Rated 5 out of 5 stars

My experience with Mr Bee removals has been very good from the beginning. I started by talking to John about helping emptying a container with was coming from abroad and transporting the personal belo... See more

Rated 5 out of 5 stars

I have used Mr Bee Removals 2 years in a row. Both experiences have been very pleasant. Communication in letting us know whether they’d be late was appreciated as it gave us time to plan around it.... See more



Contact info

4.1

Great

TrustScore 4 out of 5

518 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(518)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

very easy booking process

very easy booking process, great communication between Wunmi in the office and myself. Removal men (Jamal and Khaled) were on time, efficient and did the job perfectly. would definitely recommend them.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Micheal and Bullah turned up to our…

Micheal and Bullah turned up to our house and firstly they introduced themselves very politely before explaining the job on hand and how to would approach it. These men are power horses and we were very impressed, it only took them a total of 6 hours to complete the job from start to finish, they went way above and beyond their role by ensuring to get our L-Shaped Sofa into our new home as it wouldn’t go up the stairs, that didn’t stop them they reassessed the job and took it in another entrance, making our life less stressful. The easiest move we have ever had thanks to the boys they are a credit to Mr Bees removal company.
Mr Bees from start to finish comes highly recommended by us, we were given a very clear reasonable quote per hour which included the building and taking apart of furniture. Other removal companies should take note, the service Mr Bees offer is phenomenal. Thank you so much.

3 March 2025
Unprompted review
Rated 1 out of 5 stars

If I could give 1 star I would didn’t…

If I could give 1 star I would didn’t have no notification of having to pay 4 hours minimum I had to reschedule due to issues with my property then they try tell me on the day it’s £100 cancellation when the man didn’t tell me on the phone I see so much bad reviews now which I wish I looked at before of people complaining of damaged goods & being robbed. My brother in law done most the work & yet these idiots we’re paid more than him because I had to pay before they unloaded 1 driver was on his phone most the time which I have video recordings of damaged most my stuff please save yourself the hassle such such useless people

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Hassle free booking and cost well explained and reasonable. They arrived on time and everything transferred safely without damages. I will recommend them.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Fast response, great communication and flexible payment options. David was very helpful and polite from start to finish and nothing was damaged. I would use mr Bee Removals again. Thank you!

18 February 2025
Unprompted review
Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE AND ARE LIARS

TERRIBLE CUSTOMER SERVICE AND ARE LIARS

If I could give 0 star I would. This company is a liar and I deeply regret choosing them. It would be less hassle to move by Uber, at least then they will not try to scam you.

I booked and confirmed my rates over email, a small van with one helper for 2 hours minimum at £60 an hour. I then confirmed with the agent over email that if it goes over the 2 hour by a few minutes I would pay £30 per 30 minutes instead of the full hour and they agree. This part goes smoothly over email and everyone is happy.

On the move date. The driver shows up 40 minutes late and they don’t even know the address of the pick up and I had to send them the address over text and send my location. Already off to a bad start as I had to wait around. They also show up with a massive move in van which I didn’t book and thus caused delays as they had to reroute on the road due to the height difference.

Once they arrived at the destinations, I realised it would go over by 10 minutes which is fine I’ll just pay for the 30 minute rate. Wrong, the company then backtracked and said I have to pay for the full hour even though that was not in our agreement.

Basically their dispatch made a change to my booking and I was not informed before the move and they tried to charge me extra. When I rang up the agent who confirmed the booking with me over email, he basically said there’s nothing he can do and I had to pay for the new rate since they sent two people even though I was not informed of it and didn’t agree to it. I pointed out this is a mistake on their side and I should not be the one to pay but I was cut off and told to pay the full rate.

The move did not finish all the way, as in they didn’t move the boxes upstairs because an argument broke down with their Romanian boss who was aggressive, lacked English and threatened us with “he knows how to take my money”.

He wanted me to pay for the full hour and that it was not their mistake that there was a change in their side. He said I had to pay extra since there was two people helping. I booked for one helper but was assigned a driver and 1 helper, however only the helper moved my stuff and I had my boyfriend help along. The driver did not do anything besides drive.

Honestly a terrible company, they are liars and will try and scam money off you, even when you have email proof of the rates agreed. The drivers are friendly but the owner is a rude and won’t let you get a word in and customer support is useless.

If you are considering to book them, reconsider otherwise they will give you a big headache on move in day and that’s the last thing you need.

8 February 2025
Unprompted review
Rated 1 out of 5 stars

Stay away,

Do not use this company. They caused damaged to my property tried to ignore it and refuse to acknowledge liability.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Very unhappy with MrBeeRemovals

I was initially happy with the move till I realised there is a very valuable item missing. I contacted the main person, then spoke to one of the people who came to move our furniture and got fobbed off by both. Also received an angry, unhelpful message from Bob. Then they completely ignored me.
I have now filed a police report, made a complaint via email to the email address provided on their website (with no response yet). I would not use them again.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Whole house move

Whole house move. Worked hard, turned up on time, good communication, good a lot in the lorry, well priced

14 November 2024
Unprompted review
Mr Bee Removals logo

Reply from Mr Bee Removals

Thanks a million for appreciating our services

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!

The man that runs it, Bonat Dauda, has never paid his taxes and even though the company was dissolved in March 2023, it is still trading.
(Look it up on Companies House website)
Who knows how many tens of thousands of pounds in taxes he's avoided paying.

Not only that but he'll try and extort additional fees from you by demanding them and shouting in a threatening manner.
This might be acceptable behaviour in Nigeria but it is not in the UK.

1 December 2024
Unprompted review
Mr Bee Removals logo

Reply from Mr Bee Removals

This is absolutely a personal, racist, bitter, untrue and malicious attack.

1. Mr Bee Removals LIMITED was dissolved by us, not Mr Bee Removals. ( PLEASE DO YOUR RESEARCH WELL FOR YOUR INHUMANE ATTACKS)

2. 99.9% of our payment methods are via bank transfers, HOW COULD YOU EVADE TAXES?

3. We do not know what you are, who sent you, but trust us, we will locate who you are and be ready for the legal system for your false claims.

Rated 5 out of 5 stars

Stress free move

John and Trevor were amazing from start to finish with my move.
Friendly and interactive throughout the day and professional.
Thank you so much for putting me at ease on a potential stressful day.
I would recommend this company.

10 December 2024
Unprompted review
Mr Bee Removals logo

Reply from Mr Bee Removals

That’s what we represent. We are always out to help our customers with a stress free move

Rated 5 out of 5 stars

Zig Zag Wonder

It was a complex move with a lot of heavy boxes of books, 78 boxes of my things in all. En route we dropped off an item at a charity shop, collected furniture from a storage unit, and then unloaded with everything carried up a flight of stairs. It all went like clockwork.

4 November 2024
Unprompted review
Mr Bee Removals logo

Reply from Mr Bee Removals

Thank you a million for the kind review

Rated 5 out of 5 stars

Mr Bee Removals

Mr Bee moved my household in Nov 24. Arrived early. Nothing damaged or broken. Jonathan & assistant were polite and worked hard.
Excellent job. Thank you.

16 November 2024
Unprompted review
Mr Bee Removals logo

Reply from Mr Bee Removals

We are grateful for appreciating our services

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