Mr Clutch Reviews

4,184

•

4.7

Car service

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Review summary

Created with AI, based on recent reviews

Evaluating 489 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's friendliness, professionalism, and helpfulness, making every interaction pleasant and stress-free. Many appreciate the honest and reliable advice, with staff explaining everything clearly and keeping them informed throughout the process. The booking process is often described as easy and efficient, with many noting quick turnaround times for repairs and MOTs. Reviewers also frequently mention the competitive and reasonable pricing, often finding the costs to be lower than other garages. However, some people were dissatisfied with customer service, citing issues with communication, unexpected price changes, and car damage during their care.

What people talk about most

Service

People report positive experiences with service, often highlighting the prompt, polite, and professional... See more

Staff

Consumers consistently report positive experiences with the staff, frequently describing them as friendly,... See more

Price

Reviewers express satisfaction with the pricing, often highlighting reasonable and competitive rates for... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, courteous, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy to book online... See more

Reviews shaping this summary

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Another great experience with Mr. Clutch. They’re always honest, reliable, and deliver exactly what they promise. I went in with an engine light issue and was told the part would arrive early next wee... See more

Company replied

I had an MOT done at the Oxford branch yesterday and the chap on reception could not have been more lively. Great attitude and the team were really helpful during my MOT, even letting me keep my car t... See more

Company replied

Company details

Car service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOTs.

Contact info

2 Priory Road, ME2 2EG, Rochester, United Kingdom
01634 717747
customerservices@mrclutch.com
www.mrclutch.com

4.7

Excellent

4k reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Happy with service provided

3 June 2026

Unprompted review

Reply from Mr Clutch

Jun 4, 2026

Hi Tracey Callow,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 3, 2026

Really nice staff with Mandy and Shane…

Really nice staff with Mandy and Shane at sittingbourne. Great work!

3 June 2026

Unprompted review

Reply from Mr Clutch

Jun 4, 2026

Hi Andrew Holohan,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 2, 2026

Dave is just utterly fantastic

Dave is just utterly fantastic, his customer service is amazing. So helpful, he is an absolute credit to Mr Clutch, I have personally directed a lot of people to Mr Clutch due to his greatness and all have found him to be absolutely amazing in every way,

2 June 2026

Unprompted review

Reply from Mr Clutch

Jun 3, 2026

Hi Miss Caroline Rice,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 2, 2026

Always a great experience coming here

Always a great experience coming here. MOT was quick and efficient. Will definitely be coming back.

2 June 2026

Unprompted review

Reply from Mr Clutch

Jun 3, 2026

Hi Charlie Oliver,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 1, 2026

I trust them .

I have used there Crawford branch for about 4 years now .
And can not fault the service I receive and have all the family cars serviced with them .
Staff are great , good advise given when asked for .
No extras added .
Booking easy , staff friendly & service first rate .

1 June 2026

Unprompted review

Reply from Mr Clutch

Jun 2, 2026

Hi Mr Lydon,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 1, 2026

As usual

As usual, Dave and his team have been as good as normal

1 June 2026

Unprompted review

Reply from Mr Clutch

Jun 1, 2026

Hi Mr D Heggie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

Jun 1, 2026

Campervan in MOT

I took my campervan in for a MOT. Online booking was super easy. The staff were friendly and helpful. I have been taking vehicles there for years and always had great service.

1 June 2026

Unprompted review

Reply from Mr Clutch

Jun 1, 2026

Hi Beverley Sweetman,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 30, 2026

Car MOT

I had my car in for an MOT, it was done fast and efficiently. The team was very helpful and accomodating as I arrived much earlier. Would definitely recommend.

30 May 2026

Unprompted review

Reply from Mr Clutch

Updated Jun 1, 2026

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 29, 2026

I shall definitely use again…

I’ve not used this garage before but I made a last minute booking for an MOT as I’d been let down by another garage.

However, I shall definitely return as this garage did a fantastic job. They’re clearly really busy but they fit me in on the same day. They will run ragged with non-stop customers, but the customer service was still spot on.

29 May 2026

Unprompted review

Reply from Mr Clutch

Jun 1, 2026

Hi Jamie,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 29, 2026

Excellent Service

Excellent, professional, friendly service. Took my car in for an MOT and service. The car was MOT'd quickly, and a rundown of the issues was passed on to me within 2 hours. Issues were fixed, service done, and I got the car back just after lunch. The staff are friendly and explained everything in detail. I also trusted what the mechanic said, which is hard to say for some of the other high street companies. One of the most pleasant experiences I have had MOT and servicing my car in a while. Would highly recommend them.

28 May 2026

Unprompted review

Reply from Mr Clutch

Jun 1, 2026

Hi Terry,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 28, 2026

Mr Clutch Southend were absolutely…

Mr Clutch Southend were absolutely Fantastic, Mark, the guy I spoke to was an absolute legend! He put up with my regular phone calls,as my Vauxhall Astra , Viper had reverse gear issues, and he kept the price down too, my reverse gear now slips in like BUTTER, a BIG Shout out to all the guys for their help and professionalism, and above all Kindness! Would recommend them to anyone! Thankyou all at Mr Clutch Southend♥️♥️♥️♥️x x x x x x x x x x

28 May 2026

Unprompted review

Reply from Mr Clutch

May 29, 2026

Hi Diana Garwood,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 28, 2026

Excellent,

Excellent,
Lovely staff. Really quick, will use again

28 May 2026

Unprompted review

Reply from Mr Clutch

May 28, 2026

Hi Gina,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 28, 2026

Great time.

Drop my car at 10am today,I ask how long it will take was told by the guy that book me in that it will take 45 mins.I went for a walk about on the Hight Street came back at 10:36 ,shortly after at 10:39 my car was off mot machine...Paper work( pass ) ready at 10:42 .Very impress with Joe accuracy from Leyton Team .

28 May 2026

Unprompted review

Reply from Mr Clutch

May 28, 2026

Hi Cecile Brown,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 28, 2026

Friendly service and always helpful

27 May 2026

Unprompted review

Reply from Mr Clutch

May 28, 2026

Hi Cliff Lee,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 27, 2026

Really great customer service

Really great customer service, feel they really cared which can be hard to find when dealing with the car

20 May 2026

Unprompted review

Reply from Mr Clutch

May 27, 2026

Hi Tracey,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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