Mrjet Reviews 

2,752
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I had booked a Rental car on Europcar via Mr Jet and paid close to 400 EUR. When I was going to pick up the car in Cape Town airport, Europcar cannot find the Booking number that Mr Jet has provided.... See more

Rated 1 out of 5 stars

We made sevral hotel reservations with Mr Jet on our trip to Africa. We could not find our bonus point on our account info. We spent 1 hour on phone with Mr jet support. We were Infomed that... See more

Rated 4 out of 5 stars

Great at finding a good combination flight and hotel. Two problems. It was not clear that the least expensive flight was a "Go Light" flight. It caused xtra work to have to go into each airline to or... See more

Rated 1 out of 5 stars

Worthless receipt handling! The experience with mrJet was like this: Booking and renting the car was fairly easy. Renting the car was thru HERTZ car rental and they did a good job. When getti... See more

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1.7

Bad

TrustScore 1.5 out of 5

3k reviews

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1.7

All reviews

(2,752)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Good enough for me - it always works!

Have never had any problems,just works,MrJet.
That's the main thing with a bookingservice!
The few times I have had problems with local comapnies,Iǘe had help and advice from MrJet's staff!
Great service! Great job - keep it up!

11 February 2016
Unprompted review
Rated 1 out of 5 stars

Not so good choice

We have booked a hotel with mrjet but we chould not see that our room is not includ bff, i call a hotel and i find out later that the hotel does not accept a child. I just dont know what to do. I just so angry.

30 January 2016
Unprompted review
Mrjet logo

Reply from Mrjet

Dear Pemika, I can see that you haven´t added you booking reference so please call our customer support +46 8 505 647 53 so that we can try to help you. Kind regards, MrJet Customer support

Rated 2 out of 5 stars

High payment charges

Ridiculously high payment charge of more then 15 euro for a standard mastercard wich you are not informed about until the last page when it is time to choose payment method.

27 January 2016
Unprompted review
Mrjet logo

Reply from Mrjet

Dear Mattias, Thank you for your comment. In this case, you have booked with a low cost carrier and unfortunately they charge a credit card fee that MrJet cant do anything about. Unfortunately these don't appear until the payment page. MrJet does not charge any credit card fees. Kind regards, MrJet customer support

Rated 4 out of 5 stars

Returning customer

I have used Mr Jet several times to book air tickets.
Easy to use web site
Acceptable prices
No issues with tickets or payment.

8 January 2016
Unprompted review
Rated 5 out of 5 stars

Best price and excellent service

I have just started using MrJet and I find the service and atmosphere excellent. I had to change my booking,5 they were available, helpful and able. The prices are not only competetive but in this instance by far the best.

12 November 2015
Unprompted review
Rated 3 out of 5 stars

Frukost

Vi nekades frukost trots att det skulle ingå enligt bokningen!
According to the reservation brekfast was included, but thy changed us for brekfast

30 October 2015
Unprompted review
Mrjet logo

Reply from Mrjet

Hej Lasse!

Vad jag kan se ingick inte frukost i din bokning men om du har fått det bekräftat, återkom till vår kundservice så ska vi titta på vad som gått snett.

Vänliga hälsningar Mrjet

Rated 4 out of 5 stars

App makes it easier

Good value and very easy booking in the app. But travel info is limited and selection could be better. Direct confirmation on booking.

4 October 2015
Unprompted review
Rated 5 out of 5 stars

Disappointed

I thought I was purchasing Qantas flights with Qantas Flight numbers, with Luggage and frequent flyer credits included. I knew th plane was operated by their code-share partner that Qantas is the parent of, Jetstar, but on Qantas tickets.

When I got my tickets, they are Jetstar tickets with no luggage or included benefits even though I saw Qantas everything, excerpt the operated by Jetstar. I could have bought these same flights from the Jetstar site for less money, with more benefits such as luggage and meals, points and status credits.

Very disappointed.

11 September 2015
Unprompted review
Rated 4 out of 5 stars

Overall satisfied

Overall satisfied. Choosed you as you offered the lowest price 😊.
Less good that you got my mame wrong as you sent the booking to the hotel. My name is Torgny Jönsson, not Mats Jansson 😁😄. Not that it matters that much to me, but as i traveled alone this time.... I want people to be able to find me if anything happens.

12 August 2015
Unprompted review
Rated 5 out of 5 stars

Keep closing my searches at Mr. Jet

Not always the least expensive but in the final analysis, I've purchased more flights through Mr. Jet than all other similar sites. No credot card fees - and they accept AmEx: this probably accounts for my return biz.

7 July 2015
Unprompted review
Rated 5 out of 5 stars

Happy with the service

It's easy to navigate the website, the offer is ample and prices affordable. The purchase was successful and smooth, except the website timing out once. I definitely recommend MrJet!

11 June 2015
Unprompted review
Rated 3 out of 5 stars

Good travel site

Easy to search for trips and very reliable but I did not know that they are charging for fees after I booked my recent trips to Canada. And the site said that I have number of Swedish Kronors as bonus points gathered over the years and then the site does not say how to use it. It is so confusing and misleading.
I always use MrJet but if they are going to continue to add hidden fees then it is not good for regular customers like me.

30 May 2015
Unprompted review
Mrjet logo

Reply from Mrjet

Hi Maria,
Mrjet doesn't have any hidden fees, you pay the price you confirm when you make your booking. Sometimes after making a booking with us, you get charged two times, one time by the airline and one time from Mrjet, but the total amount is the same as you confirmed when you made your booking. You can read about Mrjet rewards if you click on this link:
http://www.mrjet.se/mktg/rewards

Kundservice- Mrjet

Rated 3 out of 5 stars

good service but two problems

MrJet service is generally good, but there are two problems:
1) After direct payment from Swedbank MrJet webpage returned error. For two hours I was not sure if the payment was accepted.
2) I could not find how could I buy ticket with flexible departure and/or arrival date. Is it possible to pay extra fee, so all ticket price will not be lost if I will need to reschedule arrival date.
And it will be great if MrJet webpage will also have English version.

21 May 2015
Unprompted review

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