MSC Cruises UK  Reviews 

Very noisy ship, far too many people. The pool area was dreadful, rowdy loud music most of the time. Sunbeds very close together and poor quality. Impossible to swim as the small pools were very crowded. People were smoking with small kids running around. No easy accessible toilets near the pool, only ones were in the lift area. I'm guessing there's a lot of urine in those pools! Only stayed about 30 mins that was all we could stand. We went to the Solarium once hoping it would be better. However, there was no escape from the burning sun, no parasols only strange pods that were extremely uncomfortable to lie in. Hardly any of those either. No swimming pool only a jacuzzi and no toilets! Had to go down to the lift area, previously mentioned, for a wee. We thought soft drinks were included but no, only water. Stayed there an hour before we gave up.

The suite we were in, right at the bow of the ship, had a sealed window so no balcony. We felt a bit claustrofobic. We also had to walk the length if the ship to get anywhere, good exercise I suppose. The suite was very clean and kept that way throughout our cruise. The buffet restaurant was a nightmare! So many people jostling for tables and food. Tried breakfast in Red Velvet restaurant, our designated eatery, but the service was very slow. However, in the evening it's was much improved. Food was good .

The staff and a fantastic itinerary. The Fantasia was clean but dated

Fantastic staff

Beautiful ship. Great entertainment. Friendly staff. Good itinerary.

Fantastic ship and accommodation, very friendly serving staff and plenty to see and do on the ship, with some amazing stops to experience along the way.

A great cruise. Clean, tidy ship with friendly, helpful staff. Interesting ports. Yacht club made everything easier and was a great experience.

Msc ships are fabulous to look at and sail on
Prices and destinations are good but on board is a different experience

First time with MSC. Some of the reviews aren't good so a little bit apprehensive. There was no need to be. Great ship, great staff, great itinerary and a lift system that all of the other cruise lines (that we've been on) could learn from. Had an amazing trip and would definitely use MSC again (and have already booked for next year!).

As mentioned above

.
1.Food standard and choice of food is not great.
2. Found hair in my wife omelette...very unhygienic and when showed it to omelette section, she was nice to offer a replacement but once you are off food you do not want it again.

3. Food shortages....seems the first 50people get it and than no more??

4. Seeing food shortages and less choice of food, value for money is not there.
5.guest relation staff must be overworked as some staff do not look happy to serve and seem unfriendly

Poor embarkation procedure for disabled guests. Given wrong details multiple times. Charge placed on credit card resulting in not being able to access my accounts for spending ashore. Took a week to resolve

The Absolute Worst Experience of Our Lives – Zero Protection Against Sexual Harassment
Rating: ⭐☆☆☆☆ (1/5)
I am writing this review to warn anyone considering a cruise with MSC Cruises, specifically on the MSC Splendida. Our recent trip was, without a doubt, the worst and most traumatizing experience of our lives.
The Incident
While inside the ship’s casino—an area heavily monitored by security cameras—a male passenger who was at least 40 years older than my partner reached out and inappropriately touched and stroked her thigh. We were shocked, violated, and immediately reported the incident to ship security.
The Disgraceful Response from Security
You would expect a major cruise line to take immediate action. Instead, the security team reviewed the CCTV footage, explicitly confirmed and witnessed that the harassment took place, and then told us there was nothing they could do because the perpetrator "apologized" and because it was "only his first offense." MSC Cruises claims to have a "zero-tolerance policy" for violence. However, based on our horrific experience, it seems that unless it escalates to a physical assault, sexual harassment and unwanted touching do not qualify as violations under their policy—even when caught clear as day on their own cameras, and apparently, predators get a "free pass" for their first time.
Protecting the Perpetrator Instead of the Victim
It got worse. When I later ran into the harasser and loudly demanded that he be removed from our vicinity, the ship’s security did not remove him. Instead, they deployed three security guards to protect the harasser. To add insult to injury, a crew member told me: "If you don’t want to be in the same space as him, you are free to leave." They actively protected a predator while treating the victims as the problem.
Conclusion: Corporate Greed Over Human Values
The only thing this company cares about is money; they possess absolutely zero moral values or care for passenger safety.
We actually had a free future cruise voucher from the company (earned unrelated to this incident), and we immediately cancelled it. We will never sail with MSC Cruises again for the rest of our lives, and we strongly advise everyone else to avoid them at all costs.

Note: Every single word written in this review is 100% verified, documented, and backed by the ship's own security footage. Prioritize your safety and book with a cruise line that actually protects its guests.

Overall we had a brilliant and very enjoyable experience, just if an area is adult only, make sure it is adult only. Think it would be helpful to have signs about queuing, as some guest seemed to like pushing in and not waiting their turn. Overall we loved our 1st cruise, thank you.

MSC Yacht club was possibly one of the best cruising experiences I've had the pleasure to go on.
The staff were genuine and friendly without being overbearing. The personalised service was second to none.
The food and restaurants were excellent quality, clean and very well managed.

The MSc Grandiosa was a lovely ship but as a disabled person the grab rails in the toilets needs to be on both sides for women to stand up from toilets the one behind is of no use. Otherwise shows entertainment & everything was very nicely organised

it was very much amazing food could’ve been better with more options and hygiene could’ve been better.

We loved our fist cruise with msc cruises boat was spotlessly clean, food was delicious, staff were very helpful and polite at all times and overall was well worth the price

Pressed 4 by mistake!!
3

Good value for money. Good entertainment. Good itinerary.

Great price, lovely cabins,polite staff.