We choose the cruise based upon the itinerary, the experience was mixed with generally good food and pleasent staff. MSC pushes the extras which can add-up during the voyage. I would recommend having... See more
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Review summary
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We really enjoyed our cruise. This was only our second cruise, and the first one was 30 years ago. Contrary to some of the reviews I read before embarking, we found it very well organised. Language... See more
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Very enjoyable cruise on the MSC Virtuosa. Good itinerary visiting Iceland and Norway. Good food and excellent shows. The ship is immaculately clean. On the negative side there is a lack of bars and... See more
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Easy to start your holiday within 1 hour of arrival at cruise terminal Staff friendly , cabin always clean, ship clean, food good, but be warned not a great variety for vegans. Entertainment on the... See more
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Company details
- #8 of 8 best companies in Cruise line company
- #38 of 38 best companies in Cruise agency
- #1 of 1 best companies in Cruise Terminal
- #52 of 52 best companies in Cruise Travel Agency
- #1 of 1 best companies in Resort
- #90 of 97 best companies in Travel deals
Written by the company
MSC Cruises, offers unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit.
Contact info
Export House, GU21 6QX, Woking, United Kingdom
- 0203 426 3010
- customer.service@msccruises.co.uk
- www.msccruises.co.uk
3.9
Great
19k reviews
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Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
The ship was beautiful.
24 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We appreciate your feedback. We are sorry the shows did not meet your expectations. We will consider your comments for future improvements.
Family vacation@Grandiosa
Mediocre. Very big ship, too many passangers. Quantity dilutes the quality.
25 June 2026
Reply from MSC Cruises UK
Thank you for your feedback. We are sorry to hear that your experience was mediocre due to the ship's size and the number of passengers. We understand your concerns about quality being diluted, and we are always striving to enhance the experience for all our guests.
World europa
World europa
The ship is outstanding, the staff are fantastic.throughout the entire ship .it runs like clockwork.
Absolutely disappointed with the hygiene levels that are allowed at all the buffet stations.
So if your hygiene and cleanliness is important to you , stay clear of the buffet ( bull ring ) .
Senior staff should implement some standards .
Wet towels and sweaty swimwear should not be acceptable standards at any food restaurant.
But at evening dinner buffet I find it disgusting.
I hope msc respond with an excuse !as we didn’t get acknowledgment on board
27 June 2026
Reply from MSC Cruises UK
We appreciate you taking the time to provide your feedback. We're delighted to hear that you found some positive aspects in your cruise experience and we appreciate your kind words for the ship and we are pleased that our crew made such a positive impression. We're sorry to learn of your concerns regarding hygiene standards in the buffet restaurant. We appreciate that encountering guests in wet towels or swimwear during meal times can detract from the dining experience, and we understand your disappointment, particularly as you felt your concerns were not acknowledged whilst on board. This is not the experience we would want for any of our valued guests. Please be assured that your comments have been shared with the relevant onboard management team for review and we’ll use them to continue improving the experience for all our guests. With thanks, MSC Cruises
The ship was great ,the complimentary…
The ship was great ,the complimentary restaurant and buffet food was awful.
21 June 2026
Reply from MSC Cruises UK
We appreciate you sharing your thoughts regarding the quality of food onboard. We are very disappointed that the food was not to your liking. We value your feedback and will share your comments with our culinary and hospitality teams for review.
MSC Grandiosa is a stunning ship
MSC Grandiosa is a stunning ship, great staff, exceptional food choices. Nice bars and barstaff. Spa treatments were brilliant.
We all really enjoyed our cruise and can't wait to go again.
Our fourth time with MSC and have no hesitation in booking with them again.
27 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
False advertising of timings at Juneau 17-2000 not 14-2200.
The cruise overall was excellent, the staff were great. However, we had a significant issue at Juneau which majorly detracted from the entire experience and left us c.£100 out of pocket and having no opportunity to actually see Juneau.
All information pre and initially during the cruise stated 1400 arrival at Juneau, departure 2200 with no mention of a tender service. However, upon arrival to the port it was stated to be a tender service (notified the evening prior). We had a tour booked for 1515, a whale watching and glacier tour, this was booked to allow "buffer" of arrival, allow time to see Juneau and finishing at 1815 it would have allowed time to see Juneau upon return from the tour. However, due to the tender service this was not possible and we missed our tour. We were initially booked for a 1540 tender and it took significant and repeated complaint to be brought forward to the first 1500 tender, which we were reassured would get us in on time with liaison with the tour provider who agreed to wait until 1530. Due to the incredibly significant delays of the tender service, we still did not arrive into Juneau until 1605 and this was with the first tender group, the majority of guests did not get off until c.1700. This meant we completely missed our trip. As a result of the good nature of the tour provider, we were transferred to a later booking, however due to having to be back for the last tender at 2000, we were not able to participate in the glacier tour element. This means we were effectively c.£100 out of pocket of the price difference between the two tours (+ glacier tour or not). In addition to this, due to the time lost with tendering, we had no time in Juneau itself atall, which should have been the highlight destination.
This service in itself is unacceptable but of greater issue is the complete lack of messaging which lead to this problem. I struggle to believe that MSC were not aware it was a tender service and that timings would not be as advertised 1400 to 2200. This is completely disingenuous false advertising. On getting the tender at 1500 we were in the first group to disembark. The majority were not off until 1700 and later and had to return 2000 for the last tender. It appears that MSC are falsely advertising Juneau as 14-2200, knowing that if it were honest about the realistic timings due to a tender requirement of only c.1700 to 2000 that customers would not elect for this cruise given that Juneau is supposed to be the pinnacle destination.
Overall this single but major issue significantly detracted from the cruise and left us £100 out of pocket.
24 June 2026
Reply from MSC Cruises UK
Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed your cruise overall and found our crew to be friendly and helpful. We are sorry to learn of your disappointment regarding your visit to Juneau and the impact this had on your excursion plans. Tender operations are advertised within the itinerary information on our website whenever applicable, and port schedules may also be subject to operational requirements. Your comments have been internally shared as part of an internal review, and we appreciate you bringing these concerns to our attention.
With thanks, MSC Cruises UK & Ireland.
If you are not travelling with children…
If you are not travelling with children and / or are vegetarians and look forward to a relaxing good quality meal do not travel on the MSc world Europa
27 June 2026
Reply from MSC Cruises UK
Thank you for sharing your thoughts with us. MSC Cruises is a family-friendly company, and this is widely advertised, which means we do attract a large number of families. We do have some areas where children are restricted or allowed only at certain times, but these are minimal. We apologise that this impacted your holiday. We’re sorry to hear that you felt the options for vegetarian guests were lacking during your cruise. We strive to offer a variety of choices to accommodate all dietary needs and we regret that we did not meet your expectations of this occasion. Please know that we take your feedback seriously and will share it with the onboard food and beverage team for further review to improve our offerings in the future. With thanks, MSC Cruises
Very friendly ship
Very friendly ship, good entertainment and excellent locations visited
24 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We appreciate your feedback and understand that the size of the ship wasn't ideal for your preferences. We value your input.
Very disappointed on this cruise ship
Very disappointed on this cruise ship! Done a few cruises,
23 June 2026
Reply from MSC Cruises UK
We are truly sorry to hear that this cruise ship experience was disappointing for you, especially since you have enjoyed cruises before. We appreciate you sharing your valuable feedback with us.
The staff and crew were efficient
The staff and crew were efficient, professional and extremely helpful. The best cruise to date.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Plenty of great facilities and fun for…
Plenty of great facilities and fun for the family but too many guests during busy seasons means buffet meals and swimming are noisy and uncomfortable.
27 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Our msc cruise
We loved the ship, but would've appreciated more seating on the decks.
Their wasn't much English food oon board.
21 June 2026
Reply from MSC Cruises UK
We're glad you enjoyed the ship itself. We appreciate your feedback regarding the seating on the decks and the availability of English food options. We continuously strive to improve our guest experience.
Fantastic experience on MSC Euribia to Norwegian Fjords
Definitely recommend MSC. I was on their Norwegian Fjords cruise on MSC Euribia. The view and scenes of the fjords are astonishly beautiful. The cruise fee charged by MSC are highly competitive and really worth it for such a fantastic trip. Would definitely recommend a balcony room especially for this trip.
6 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
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