We choose the cruise based upon the itinerary, the experience was mixed with generally good food and pleasent staff. MSC pushes the extras which can add-up during the voyage. I would recommend having... See more
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Review summary
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We really enjoyed our cruise. This was only our second cruise, and the first one was 30 years ago. Contrary to some of the reviews I read before embarking, we found it very well organised. Language... See more
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Very enjoyable cruise on the MSC Virtuosa. Good itinerary visiting Iceland and Norway. Good food and excellent shows. The ship is immaculately clean. On the negative side there is a lack of bars and... See more
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Easy to start your holiday within 1 hour of arrival at cruise terminal Staff friendly , cabin always clean, ship clean, food good, but be warned not a great variety for vegans. Entertainment on the... See more
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Company details
- #8 of 8 best companies in Cruise line company
- #38 of 38 best companies in Cruise agency
- #1 of 1 best companies in Cruise Terminal
- #52 of 52 best companies in Cruise Travel Agency
- #1 of 1 best companies in Resort
- #90 of 97 best companies in Travel deals
Written by the company
MSC Cruises, offers unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit.
Contact info
Export House, GU21 6QX, Woking, United Kingdom
- 0203 426 3010
- customer.service@msccruises.co.uk
- www.msccruises.co.uk
3.9
Great
19k reviews
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I was served RAW Pork in the main…
I was served RAW Pork in the main restaurant, which was quickly taken away and was asked if I wanted anything else, which I declined and complained to Guest Services. I was fobbed off for 3 days with, "we are looking in to it"
Clearly they wanted me off the ship so not to make a fuss. I have reached out to MSC on Thier review survey, but doubt I will be contacted. Respond to this review if you have has a similar experience and perhaps we can get health inspectors onto the ship so it doesn't happen to anyone else
I am now going to guess MSC's response " Thank you for sharing your thoughts with us. We regret to hear of your disappointment and appreciate you bringing this to our attention. Your feedback will be passed to our teams to help us deliver a better experience for our future guests."
Come on MSC, let's open some dialogue on this, don't just trot out the corporate response, it doesn't show a true caring company and perhaps gives readers an expectation on what to expect on thier cruise.
27 June 2026
Reply from MSC Cruises UK
We are very sorry to hear that you were unhappy with your recent cruise experience. We can see that you raised your complaints whilst onboard and were offered and accepted the proposed resolution. We would like to kindly note that post-cruise surveys are for internal review purposes and do not form part of the complaints process. Should you wish to have your complaints re-reviewed, please reach out to our customer services team who will be happy to complete any investigations on your behalf. With thanks, MSC Cruises
The staff in this ship are so friendly…
The staff in this ship are so friendly and professional they make the holiday! Big shout out to
Nina in Infinity atrium
Evie in L’atalier
Ken & Laurence in Blue Danube absolute stars and MSC are lucky to have them.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Unprofessional staff
Behaviour of Main dining room seating manager and his staff, very unprofessional and rude with unacceptable attitude
27 June 2026
Reply from MSC Cruises UK
We're truly sorry to hear about your negative experience with the main dining room seating manager and their staff. This is certainly not the standard of professionalism and attitude we aim to provide. Your feedback is very important to us, and we will be addressing this with the relevant teams to ensure improvements are made.
First Time Cruise
We choose the cruise based upon the itinerary, the experience was mixed with generally good food and pleasent staff. MSC pushes the extras which can add-up during the voyage. I would recommend having the premium drinks package if you want more than just the standard drinks.
6 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Great experience with MSC World Europa…
Great experience with MSC World Europa in the Med. Yacht Club perfect. Looking forward to the next one.
27 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
lack of gluten free options available…
lack of gluten free options available throughout the day.
limited bars serving gluten free drinks
27 June 2026
Reply from MSC Cruises UK
Thank you for taking the time to provide your feedback, we are very sorry to hear that you were unhappy with the gluten free offerings during your cruise. We can see that you’ve already been in touch with our Customer Services team and your complaint is currently being investigated. We appreciate your patience and we’d like to assure you that you’ll receive a full response once the investigation is complete. With thanks, MSC Cruises
Big ship average everything
A company that can deal with large amounts of people. Food and food service bland …
Cleaning staff brilliant!
Dining staff average and rush through service!
A cheap version of a cruise
21 June 2026
Reply from MSC Cruises UK
Thank you for your feedback. We appreciate your comments regarding the food, dining service, and your overall experience. We're delighted to hear our cleaning staff made a positive impression. Your insights are valuable as we continuously strive to enhance our services.
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Iceland and Norway were both…
Iceland and Norway were both spectacular destinations, and it was a long held ambition to see the midnight sun. On the whole it was an excellent cruise and well worth the money.
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Great ship and crew
Great ship and crew , easy to embark less hassle than an airport, great food and entertainment for all the family and brilliant places to visit
21 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Fantastic ship
Fantastic ship. Excellent staff.
All areas very clean and itinerary was amazing.
27 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
The best time!
The staff on board; amazing food; luxury, quality, comfortable surroundings. Very special.
22 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
We expected better from MSC
We expected better from MSC, but sadly the service was slow and inconsistent. Staff often appeared uninterested and unhelpful when we needed assistance. The food was bland, repetitive, and below the quality we anticipated, with limited variety. We hope standards improve, but we cannot recommend this cruise based on our trip.
27 June 2026
Reply from MSC Cruises UK
Thank you for sharing your experience. We’re sorry to hear that your cruise did not meet the high standards we aim to provide. Please rest assured your feedback has been noted for internal review and improvement.
With thanks, MSC Cruises
perfect holiday
perfect holiday, from start to finish, staff, entertainment, food, activities, wake up everyday in a new destination couldnt have had a better holiday.
27 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
MSC Musica, Entertainment team
I have just completed my second cruise on MSC Musica, and once again, it exceeded my expectations.
I would like to give a very special thank you to Camila, Andressa, Antonio, Olivier, Hamza, TJ, Erica, Melissa, Jose, and the DJs.
They truly made every day and every night of our cruise unforgettable. Their energy, enthusiasm, and constant smiles brought so much joy to everyone's holiday. Whether it was during the themed parties, quizzes, pool activities, games, or evening entertainment, they always made sure every guest was having the best possible time.
What impressed me most was their dedication. They spent countless hours under the hot sun during the daytime activities and continued working long shifts into the evening, always with the same positive attitude and incredible energy. Their commitment never went unnoticed, and it made a huge difference to our experience.
Without a doubt, the entertainment team was the highlight of our trip. Special thanks to them!
17 June 2026
Unprompted review
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Reply from MSC Cruises UK
We are truly sorry to hear that our food did not meet your expectations. We are always striving to improve, and your feedback is important to us.
Msc experience
Start with the great service nothing is to much to ask the staff are there to help with anything nothing is to much trouble msc is great value for money from the smallest cabin to the most expensive all passengers treated with respect .would recommend msc to anybody. Its a holiday for any family .go once with the family and friends and your hooked
27 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
Poor attitude of staff
Poor attitude of staff, not all staff but the majority, food was something you would expect from a very poor all inclusive holiday, expect from buffet which was acceptable not great, water park had 4 double rings to do everyone when we used it, and it had faeces in it for a length of time with no one about to clean it, for being a family cruise the shallow pool was 1.4 metres deep, couldn’t take your eyes off kids, although they did have lifeguards it didn’t make you feel anymore at ease, bar staff rude and inappropriate, aswell as trying to chat up my daughter in front of her auntie, (30 year old man by the way not a young bartender), made my daughter feeling in easy and not looking to be left alone. Rooms were clean and cleaners where exceptional polite and courteous, no problems with that..
27 June 2026
Reply from MSC Cruises UK
We greatly appreciate you taking the time to provide your thoughts on your cruise experience. We are shocked to read that you felt that there were members of staff onboard who had poor attitudes. We are most surprised to hear of your claims as MSC generally receive favourable feedback in this area. We take your observations seriously in this matter and as such, we have passed your comments to the relevant department to address with the crew for further training and guidance. We are very disappointed that the food options were not to your liking. Food taste is an extremely subjective and personal matter, and we apologise if the options available did not meet your expectations on this occasion. We appreciate your comments on the availability of double rings at the waterslides. As a popular onboard facility, availability of equipment such as double rings can vary during busy periods and we apologise if you were impacted by this. We are concerned to learn of your observations regarding cleanliness and human waste being present on the slide. All slides are monitored by a crew member, and we sincerely hope that you were able to report this onboard. In the rare event of human waste being detected in a pool or in the waterpark, it is necessary to close the facility temporarily to carry out a full cleaning and sanitation process. We're sorry to hear that you did not feel comfortable with the depth of the pool. For younger or less confident swimmers, we do offer a splash park designed specifically with children in mind. We also advise both before the cruise and on the pool rules, which are present in the pool areas, that all children under the age of 16 must be accompanied by an adult when using the swimming pools. While our lifeguards are present to help maintain a safe environment, parental supervision remains an important requirement. We sincerely apologise if your daughter was spoken to in an inappropriate way by a member of bar staff, this is certainly not what we would want for any of our guests to experience. We will ensure that your feedback is sent to the onboard management team for review, and if you would like further investigations to be completed, please do reach out to our customer services team who will be happy to investigate this on your behalf. Please know that your feedback is appreciated and will be used to support ongoing improvements across our fleet. With thanks, MSC Cruises
MSC Divina Yacht Club
Fabulous holiday. MSC Yacht Club can’t be beaten. This experience on the Divina was right up there with the best we have had. Lovely Yacht Club atmosphere, fantastic staff. Especially Marcello, Naik, joelle, Samuel, sammy, Daisy, Carlos, Yuti and others.
27 June 2026
Reply from MSC Cruises UK
We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises
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