Munchery 

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Rated 5 out of 5 stars

Munchery provides consistently great meals when we are really busy and don't have time to prepare dinner. Their packaging is environmentally friendly, and they provide easy instructions. Almost all... See more

Company replied

Rated 5 out of 5 stars

We were gifted Munchery credits as a group gift for our upcoming baby to help make our lives easier after his birth. Nine months later and we're still enjoying the convenience of this service, and the... See more

Rated 5 out of 5 stars

Munchery meals (along with Munchery gift cards from friends who don't cook) helped sustain me through recovery from leg surgery and now a satisfying supper is just a few clicks away when a busy work s... See more

Rated 5 out of 5 stars

I love munchery! My husband & I have done enough cooking for a lifetime. Nothing is better than choosing a yummy meal, hearing Robyn or Ivan at the door, and sitting and enjoying good food while watch... See more

Company details

  1. Online Food Ordering Service
  2. Food products supplier

Information provided by various external sources

Munchery is a whole new way to get dinner on the table: we deliver our chef-crafted meals and cooking kits made using fresh, whole ingredients to your door at everyday prices.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The choices are a bit repetitive

The choices are a bit repetitive, but there are several things I like

6 November 2018
Unprompted review
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Reply from Munchery

Thank you for getting in touch with us about this.We certainly want to make sure we are offering meals that you want to order. Our chefs are constantly working on refining and evolving the meals on our menu. Please don't hesitate to reach us at munchery.com/support with any suggestions of entrees or ingredients you would like to see more of on our menu!

Rated 5 out of 5 stars

Happy Customer

I've been a customer for a couple of months. I'm impressed with the flavor of the meals I've tried. The only thing I wish Munchery would offer is more vegetarian options.

6 November 2018
Unprompted review
Rated 4 out of 5 stars

Excellent quality delivered meals

Excellent quality - have ordered a variety of items and always impressed with quality. Watch out for titles of items as I found Jerusalem artichoke salad didn't have any Jerusalem artichokes!

In one instance, driver didn't follow my delivery instructions and I couldn't find food. I had to order take-out from a restaurant since I was taking dinner to Mom. Munchery didn't compensate me for cost of take-out which would have been appropriate for regular customer.

6 November 2018
Unprompted review
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Reply from Munchery

We're sorry to learn about these disappointing experiences. Admittedly, plating mistakes can happen though I know our team is capable of following our strict quality check guidelines to prevent missing components moving forward.

In the case that your driver unsuccessfully delivered to your home, our Customer Care team is available until 9:00 PM PST to rectify and compensate within policy guidelines. We'll be sure to share your thoughts with our team now for review of these guidelines.

Rated 4 out of 5 stars

I’ve been using Munchery for a few…l

I’ve been using Munchery for a few years.
In the beginning it was much more family friendly with family meal options (not meal kits)
One of the main reasons we loved it so much was the convenience of placing your order in the morning and early afternoon. Now there are no family options and your order needs to be placed practically in the middle of the night or the day before. With so many meal kit company’s that’s not the reason we choose Munchery we chose it for the better healthier choice then take out. Chef inspired meals
I would recommend more low carb options as all the meals are accompanied with potatoes or rice. With everyone doing keto and low carb our ordering has been less and less.
When we do order iwe know it will be a good meal although some portions are very small.
So therefore there should be more side order options.
My biggest pet peeve is it’s inconsistency some days the salad has 6 olives some days 2. The menu is always the same for kids not much thought piut into it not many options.
My overall experience with Munchery is good and I will continue to use it when I remember to order the night before. I just wish not every dish came with a carb maybe there could be two versions of each meal one with carbs one without. Just a thought. Regardless it’s the best service out there.

6 November 2018
Unprompted review
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Reply from Munchery

Thank you for your honest feedback, Debra. We’re sorry about any inconvenience this causes you. Our culinary team is anticipating prepping more meals than usual in your area and has decided to make this change to ensure your meals are delivered seamlessly. All meals are still made fresh on the day of delivery and there will be no impact on your delivery windows. Keep in mind our menus are posted at least a week in advance and you’re always welcome to schedule deliveries ahead of time.

Fortunately, our team does send a Daily Email Remind one day in advance to help remind you to order for the following day.

With the large number of meals being prepared each day there will be some slight variation to each meal but there should not be a significant difference. While there are some meals that have higher caloric content our Registered Dietitian is working to improve upon many of our customer favorites and developing new dishes that encompass a healthier approach. We love your suggestion to add more keto based meals to our menu.

We look forward to serving you soon!

Rated 2 out of 5 stars

Order and delivery process is great

Order and delivery process is great. Food taste is lacking for us.

6 November 2018
Unprompted review
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Reply from Munchery

Were glad to hear that your experience with ordering and delivery was a postive one! However, we're certainly sorry you did not enjoy the the meals you received. We expect each dish to exemplify the high quality, expert preparation our chefs are capable of. Our team is constantly revising our recipes to ensure this remains true, and we are always open to customer suggestions and feedback. Please don't hesitate to let us know the kinds of dishes and flavors you'd like to see made available!

Rated 1 out of 5 stars

I rarely order anything from Munchery…

I rarely order anything from Munchery anymore because the salt content is so high. I don’t have high blood pressure or any kind of heart condition, but I try to eat healthy food and avoid extra salt as much as possible.

Also, Many of the meals look really unappetizing to me and strange since I like simple American comfort food. One of my favorites was the meatloaf with mashed potatoes, but I don’t see it very often anymore. San Francisco is a very diverse city so I understand your need to appeal to many different tastes, but I just can’t relate to most of the offerings now.

On the positive side, Munchery was definitely the best of all the delivery services a few years ago with many meals to choose from which were very appealing. I don’t order from any other delivery service and just do most of my own cooking as bed and Boring as that is, Your meals have gotten much more expensive, and I can make my own for much less. You have great people delivering your meals and I have liked all of them very much.

6 November 2018
Unprompted review
Munchery logo

Reply from Munchery

Thank you for taking the time to write a review! Please know that our main focus is always on the quality of our meals and if there is any feedback about a lapse in quality our team takes this very seriously. With our menu rotating on a daily basis you'll find the staple comfort meals vary. We appreciate your kind words about our service! Our goal is to deliver flavorful and wholesome meals that offer some convenience at dinner-time. We appreciate your needs to have more health conscious meals and have passed your request for more low-sodium options along to the culinary team now.

Rated 4 out of 5 stars

Chicken dishes very repetitive

Chicken dishes very repetitive. More veggies.

5 November 2018
Unprompted review
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Reply from Munchery

Yum! Thanks for your suggestion to add more veggies and a larger variety of chicken entrees! We'll forward your comments to our Culinary Director now.

Rated 4 out of 5 stars

Very good most of the time

Very good most of the time
One of my favorites is the shrimp sandwich but I wish the roll was bigger
And more coleslaw came with it

1 November 2018
Unprompted review
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Reply from Munchery

Thanks for your feedback, James! We're happy to hear you enjoyed the New England Ship Roll so much - we'll be sure to pass your feedback to our Culinary Director now to make this decadent roll larger!

Rated 5 out of 5 stars

Reliably Healthy Meals

Munchery helps me to feed myself properly.
My only complaint is that the prices have gone up and now it is becoming a luxury on a retiree's income.
Most of the meals are to my taste, although some pastas reheat better than the other meals.
Reliably balanced and portioned controlled eating!

1 November 2018
Unprompted review
Rated 4 out of 5 stars

Pretty good, will continue to use on busy days

Fairly good variety each day, but wish the menu varied more throughout the week (between days). Quality is good and feels relatively healthy. The "not your mama's chicken salad" is a delicious blend of great tasting ingredients. Cook times are off for meats in the oven (too low) but we now routinely adjust for this. Please assure meats like steak come undercooked to allow for reheating in oven or stovetop. Ok pricing: not bad but when I consider that it's only a little under what I would pay at a restaurant for my family (and more than takeout, for a given amt of food) it doesn't always make sense. Very convenient though.

1 November 2018
Unprompted review
Munchery logo

Reply from Munchery

Thanks for bringing this to our attention. Our cook times are based off of our Quality Control Checks, of course, cook time may vary per household appliance. We recommend starting at the lower cook time and work your way up keeping a close eye. If in any chase you may find the instructions completely incorrect - don't hesitate to reach out to us at munchery.com/support so we may report that to our team immediately.

We look forward to serving you soon!

Rated 3 out of 5 stars

Sadly I No Longer Order From Munchery!

When I first used Munchery I was thrilled. I ordered usually three dinners a week. The food was delicious, with excellent recipes and menus. The price was fair and the ease preparing the food wonderful! I raved about Munchery to everyone I knew and many friends started using Munchery too. However after about 6 months the food quality and recipes diminished significantly and the prices were much higher. My husband was no longer happy with Munchery and sadly I had to stop using the them.
The dinners were too expensive for the quality of the food. Their menus in the beginning, which according to them, were from “Celebrity Chefs” no longer had good chefs and became plain and no longer excellent.
I was so disappointed because for that period ( when they were good ) my life was so much easier!
Sherry Tunnell

1 November 2018
Unprompted review
Munchery logo

Reply from Munchery

Thank you for taking the time to leave this review, Sherry. We're sorry to learn about your recent disappointment with our service! It's most important to our team that we do not compromise on the quality of our ingredients, and our prices can be reflective of staying true to this. You'll notice items on our menu that now feature ingredients from local farms as well as wild caught fish, grass-fed beef and antibiotic-free chicken! That said, we will be sure to relay your feedback as we continue to work on and improve our menu offerings. We assure you your input is not taken lightly!

Rated 4 out of 5 stars

I have no problem with Munchery service…

I have no problem with Munchery service or delivery but occasionally the food is disappointing, both in taste and execution. Reheating can overcook it, so forget chicken. Since I am restricted to limited dairy I unfortunately have to forego many of their offerings.

1 November 2018
Unprompted review
Rated 5 out of 5 stars

Thanks Munchery!

I am grateful for Munchery that came into my life at a major time of need! I am enjoying the variety of choices, but do have my favorites!

31 October 2018
Unprompted review

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