Musixmatch Reviews 

884
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 304 reviews, reviewers had a great experience with this company. Many customers appreciate the platform for its ability to easily provide lyrics for songs across various music apps like Spotify and Apple Music, enhancing their music listening experience. People enjoy contributing by adding, editing, and syncing lyrics, finding the process engaging and fulfilling. The service is often described as easy to use, with many praising the helpful and responsive customer support team. However, some customers also noted technical issues, including login problems, errors during distribution, and unsaved edits in the app. A few other people also felt that the website and app could be confusing or inconvenient, with some basic functions behind a paywall. Additionally, some reviewers experienced difficulties with artist verification and reported that support tickets were sometimes ignored or unhelpful.

What people talk about most

User experience

People report ambiguous experiences with user experience, with some finding the platform easy to use for... See more

Application

Users describe ambiguous interactions with the app, with many experiencing significant issues such as bugs,... See more

Website

Customers had ambiguous experiences with the website, with many expressing significant frustration due to... See more

Product

Customers consistently note ambiguous experiences with product, with some praising it as the best for song... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the support they received,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied

Rated 4 out of 5 stars

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea... See more

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

It's alright in everything actually. Just needs font changing options and more dark looks


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

884 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(884)

362 reviews in the last 12 months

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Rated 2 out of 5 stars

Copyright problems with lyrics after submitting.

Problems with unknown people taking credit for my work and difficulty removing them manually or through the help desk as the AI assistant goes around in circles and difficult to get human assistance and I am at the top of their leader board at the current time.
Since writing this most of my problems have been resolved by MusixMatch and my publisher. Not all response is taking time. As yesterday I played the lyrics of one of my songs on YouTube and the wrong person was credited for the lyrics even though the distributor credited me. To me this should be there top priority as I was at friends house and she thought this other person had wrote the song. And with my publisher the person has inserted themselves as a Colaborator as it is in several songs he claims authorship it does not seem like a database error is taking time. If I was a major label it would have been done yesterday.
C

23 June 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Daniel,

Thank you for bringing this to our attention, and we're sorry for the frustration this situation has caused.

The songwriter and contributor credits displayed on our platform are typically sourced from external metadata providers. If some of these credits are incorrect, our publishing team can investigate and work to correct them.

We've requested your email address via Trustpilot so that we can locate your account and contact you directly. Please share it with us there, and we'll be happy to review the issue and assist further.

Best regards,
The Musixmatch Team

Rated 1 out of 5 stars

Never works the way it's supposed to

F hell with their constant "error occurred" shit. Why can't we all just have another option of posting lyrics? F monopoly clowns

20 June 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Ash,

We're sorry to hear about your experience. We understand how frustrating it can be when you encounter unexpected errors while trying to use the platform.

We'd like to investigate what went wrong and see if we can help. If you're willing, please share your email address with us via Trustpilot so we can locate your account, review the errors you're encountering, and assist you directly.

Best regards,
The Musixmatch Team

Rated 3 out of 5 stars

Lack of Real and Transparent Customer Service

Updating my review for transparency after being helped by customer support. They reached out to me yesterday and today, June 30, 2026 and July 1, 2026. They refunded the difference between the plan costs with little effort needed on my end so money was no longer wasted on a product I didn't receive. Much appreciated; however, the review only goes to 3 stars because if it takes a public review to get a refund, that is not a good policy. Musixmatch needs a better in-house support system that is responsive to customer needs. The AI chat bot currently implemented will lead you in circles with no actual resolution.

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This company is more focused on taking your money than actually assisting with helping. I renewed my annual Grow Plan on June 17 , 2026. On June 20 , 2026, I downgraded to a Basic Plan for $30 annually in preparation for my next billing cycle. This immediately and automatically switched my account from Grow to Basic. I tried to request either a refund or to have my account reverted back but, the AI help bot is useless and there is no way to contact an actual representative. I highly recommend using LyricFind instead which is cheaper and more focused on actually helping artists. I will only being using Musixmatch when I am required to moving forward. Terrible user experience and customer support.

19 June 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Kelson,

Thank you for sharing your feedback, and we're sorry to hear about your experience.

We'd like to take a closer look at what happened with your subscription change and see how we can help provide the outcome you were expecting.

Could you please share the email address associated with your account via Trustpilot? Once we have it, we'll review your case and reach out directly to assist you.

Best regards,
The Musixmatch Team

Rated 5 out of 5 stars

Great for people who wants to help.

As a musician and audio engineer I feel deeply contribute to the production community help with missing lyrics in songs from my country but the syncing experince is abit off with popping back yo the start while editing the other overall are great in my opinion

10 June 2026
Unprompted review
Rated 5 out of 5 stars

First experience was a breeze…

Thank you for making my first ever experience with your services an easy one. Quick response and clear instructions I look forward to using these once my video is released ⭐️⭐️⭐️⭐️⭐️

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Everything is so well made

Everything is so well made! I love contributing and make/synchronize the lyrics from songs I like to help the people. The tools the web gives to me are super useful and it has everything you would ask for

6 June 2026
Unprompted review
Rated 5 out of 5 stars

MusixMatch has very easily…

MusixMatch has very easily understandable guidelines to input lyrics and this is an excitement for those who are lit by magic of words like myself.
As a newbie, I am glad MxM will be a valuable platform to bringing unto others more enjoyability to the music I love.

5 June 2026
Unprompted review
Rated 2 out of 5 stars

Poor Customer support

I’m very had a bad experience with this company. I signed up to them and uploaded my catalog but had some technical and haven’t been able to chat to a customer support agent to resolve my technical issues. I wait days for a reply and when they reply they don’t resolve my issue. I’m so frustrated that my new release is being wasted.

2 June 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi,

Thank you for sharing your feedback, and we're sorry to hear about your experience.

We’d be happy to better understand the technical issues you encountered and take a closer look to see how we can help resolve them properly.

We’ve requested your email address via Trustpilot so we can locate your account and review your case in detail. Please share it with us there, and we’ll follow up directly with you.

Best regards,
The Musixmatch Team

Rated 1 out of 5 stars

Absolutely horrible.

I don't understand their crazy ideology for artists and money.

They say I have to pay to transcribe lyrics which I am “featured” in the song on Musixmatch Pro (I am basically a main artist).

But any curator on Musixmatch CAN edit my song lyrics without my permission, without knowing what the lyrics even say, and also, FOR FREE.

And, when I am the first main artist on the metadata, on a collaborative song, I am STILL treated as a featured artist, and I still have to pay to “get verified and administrate all your lyrics”.

If you want to get your lyrics to Spotify, trust me, you totally don't want to go through this platform.

Honestly, that company stressed me a lot, and I am patiently waiting for LyricFind to take place on the Streaming Services. Since 2025, they were always the best option for me.

25 May 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Enzo,

Thank you for sharing your feedback, and we’re sorry to hear about your experience.

We understand your concerns regarding lyric ownership and editing permissions. On Musixmatch, certain restrictions are in place to help protect the integrity of lyrics across all contributors involved in a track. At the same time, trusted curators are granted editing permissions after contributing to many songs and successfully completing our curation guidelines and evaluation process.

We appreciate you taking the time to share your perspective, and we’ll make sure your feedback is passed along to the relevant team.

Best regards,
The Musixmatch Team

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