Musixmatch Reviews 

882
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 304 reviews, reviewers had a great experience with this company. Many customers appreciate the platform for its ability to easily provide lyrics for songs across various music apps like Spotify and Apple Music, enhancing their music listening experience. People enjoy contributing by adding, editing, and syncing lyrics, finding the process engaging and fulfilling. The service is often described as easy to use, with many praising the helpful and responsive customer support team. However, some customers also noted technical issues, including login problems, errors during distribution, and unsaved edits in the app. A few other people also felt that the website and app could be confusing or inconvenient, with some basic functions behind a paywall. Additionally, some reviewers experienced difficulties with artist verification and reported that support tickets were sometimes ignored or unhelpful.

What people talk about most

User experience

People report ambiguous experiences with user experience, with some finding the platform easy to use for... See more

Application

Users describe ambiguous interactions with the app, with many experiencing significant issues such as bugs,... See more

Website

Customers had ambiguous experiences with the website, with many expressing significant frustration due to... See more

Product

Customers consistently note ambiguous experiences with product, with some praising it as the best for song... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising the support they received,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied

Rated 4 out of 5 stars

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea... See more

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

It's alright in everything actually. Just needs font changing options and more dark looks


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

882 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(882)

358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Musixmatch is a very great app

Musixmatch is a very great app, and also the best for lyrics and song syncing giving an individual or music lover a clear understand of every song linked to Musicmatch. Musixmatch is know to be the best lyrics app

20 December 2025
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 4 out of 5 stars

Seems to be a useful service

Seems to be a useful service, since Spotify, etc, don't have their own way to integrate lyrics. MM's interfaces are pretty dependable though they have an apparently ongoing issue with submissions not being recognized by their systems as "saved", written them a couple times about this but they seem diligent and interested in fixing it. Stay tuned.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Fix autoscroll while syncing

Main complaint is that everytime while syncing, when you press the arrow and you are half way through the song, on desktop, the whole thing automatically scrolls you to the top, which ultimately slowed down the process of quickly syncing before fine tuning

10 April 2026
Unprompted review
Rated 2 out of 5 stars

Good service, poor cancellation experience

I was generally satisfied with the service itself, but my experience changed when I needed to cancel due to a personal situation and reduced income.

The cancellation and auto-renew process was much more difficult to locate and complete than it should be. The instructions in the help section did not match the actual steps, and attempting to turn off auto-renew was effectively impossible despite following those instructions.

The support response also took four days, which added to the frustration.

In the end, the only reliable way to stop the subscription was to delete my account. That should not be necessary for any paid service.

To their credit, a refund was issued once support responded, but the overall experience affected my trust.

Had the cancellation process been clear and straightforward, I likely would have returned as a customer once my situation improved. Instead, the experience created significant frustration and lasting resentment, which is why I will not be returning.

A clear and functional cancellation process is just as important as the service itself, and this is an area that needs improvement.

The fact that the only reliable way to stop the subscription was to delete my account significantly damaged my trust. Policies like this are short-sighted and ultimately cost them a customer who otherwise may have returned

31 March 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Thank you for taking the time to share your experience with us. We’re glad to hear that you were satisfied with the service itself, but we’re truly sorry that the cancellation process caused frustration during what sounds like a difficult time for you.

Your feedback highlights some important issues, particularly around the clarity of our cancellation and auto-renewal steps, as well as the delay in our support response. While we always aim to reply as quickly as possible, there are times when a high volume of incoming messages can lead to longer response times. That said, we understand how frustrating this can be—especially in situations that require timely assistance—and we are working to improve in this area.

We have also requested your information and look forward to looking into the specifics of what happened in your case, so we can better understand where things went wrong.

We appreciate your acknowledgment of the refund, and we’re sorry that the overall experience left you feeling this way. Your feedback is incredibly valuable and will help us improve.

If you would ever consider giving us another chance in the future, we will be more than happy to provide a smoother experience.

Wishing you all the best moving forward.

Rated 1 out of 5 stars

This website SUCKS

This website SUCKS. Never using again. Would give zero stars if i could. Terrible site. Don't use.

1 April 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If you’re open to it, we’d like to better understand what went wrong and see how we can help. Please feel free to share more details or your contact email via Trustpilot so we can look into your case and assist you directly.

Best regards,
The Musixmatch Team

Rated 5 out of 5 stars

I love Musixmatch

I love Musixmatch, and after undergoing the lyrics contribution exam that comprises of structures, sync, tags. I must say that I’ve learnt new. And I hope my contributed lyrics appears on Spotify as soon as possible as people are demanding for lyrics.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

Non-existent support - unusable

I liked Musixmatch when it worked but was always a bit sceptical towards the fact they had a monopoly on lyrics distribution to most platforms. Sometimes I had issues but the support quickly resolved my issues. Recently I have had issues with verifying my account, since the useless ai-bot couldn’t help I decided to delete that account and create a new one to link my artist to. When trying to verify my artist on the new account it says the artist was already claimed by another account (my deleted one). Now I can’t get access to my artist profile. Obviously I try to reach out to support via the site as well as through e-mail. Every time I get told I have to pay for a years subscription to receive help by a human. I have new music on the way and really want to be able to add the lyrics to these songs. Right now the only way to do this is paying for premium. Musixmatch pro shouldn’t be allowed to be called a free platform if it’s in this unusable state.

I’m hoping they read this and add back some form of human support.

28 March 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Jurre,

Thank you for sharing your experience. In your case, to regain access to your artist profile, we’ll need to remove the artist claim from the previous account that was deleted and then add it to the new account you created.

We’ve asked you via Trustpilot to share your email address so we can reach out directly and guide you through this process to ensure you can access your artist profile and add lyrics to your new music.

Best regards,
The Musixmatch Team

Rated 1 out of 5 stars

I always get errors with this platform

I always get errors with this platform, right now I can't distribute my song lyrics because apparently a "matching audio" was not found on Spotify even though the song is clearly live, and I get an error message when I try to connect to my apple account. As if that wasn't enough, when I do manage to distribute lyrics the syncing is off beat on music stores. Can someone please suggest a better lyric distributor!

25 March 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Tshepo,

Thank you for your feedback, and we’re sorry to hear about the issues you’re experiencing.

The error related to “matching audio” not being found can happen if the audio source is missing or not yet properly matched in our catalogue. This is something we can definitely help you resolve. The issue you mentioned with connecting your Apple account may also be related and worth investigating together.

We’ve asked you to share your contact details so we can reach out and look into your specific case. Once we have that, we’ll work with you directly to get everything sorted as quickly as possible.

Best regards,
The Musixmatch Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look