Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more
A terrible service that's practically impossible to use if you're a free user. I only have one artist, why should I pay for another subscription? I registered, provided my... See more
Company replied
I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea... See more
Company details
Written by the company
Musixmatch is the world's largest catalog of song lyrics and translations
Contact info
40125, Bologna, Italy
- www.musixmatch.com
4.1
Great
880 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsive customer support
Responsive customer support. Efficient interface/background dashboard system
6 March 2026
Unprompted review
I originally left a review on January…
I originally left a review on January 14, 2026, and Feb 26, 2026 and unfortunately nothing has changed.
This issue actually goes back to 2024 and its now 2026. My lyrics are still not appearing on Spotify or Apple Music even though they were uploaded through Musixmatch and support has repeatedly told me my catalogue was “reimported” and should be live.
I subscribed to Artist Pro specifically to get proper support and resolve this issue. Musixmatch says responses take up to 3 days, but that has not been my experience. The only time I get a response is when I leave a Trustpilot review, which should not be the only way to get support.
Despite following every instruction given — refreshing lyrics, sending links, and explaining the issue multiple times — my catalogue is still incomplete, duplicated, restricted, or missing.
What makes this worse is that when using LyricFind, my lyrics appear correctly and are fully displayed. Yet they are still missing from Spotify and Apple Music, which makes it feel like Musixmatch has a monopoly over those platforms.
So I have to ask: why am I paying for Artist Pro if I’m not receiving the service I paid for? What exactly am I paying for if the only way to get a follow-up on my ticket is by posting a public complaint?
At this point I want my money back, because I am clearly not receiving the service I paid for.
This whole situation is extremely frustrating and honestly sickening.
10 March 2026
Unprompted review
Reply from Musixmatch
Hi George,
Thank you for sharing your feedback. We want to clarify that we’ve been in active contact with you throughout this process. Your case involved a restriction on some of your lyrics, which has now been resolved by lifting those restrictions.
We currently have an open email thread with our support team regarding your account. If you are still experiencing missing lyrics on Spotify or Apple Music, please provide additional details in that thread, specifying which songs are still not displaying, so we can investigate and resolve the issue promptly.
We remain committed to ensuring your catalogue is complete and visible, and we appreciate your cooperation in providing the necessary information to fully address the remaining issues.
Best regards,
The Musixmatch Team
Horrible service
After almost 2 months, my Spotify artist is still not verified. If I want to talk to customer service, I talk to an AI bot that just lets you go in circles. Want to speak to a human? Pay! Insane for a company that has a monopoly on Spotify lyrics.
8 March 2026
Unprompted review
Reply from Musixmatch
Hi Kiano,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
For free users, artist verification typically takes up to 30 days. If it has already been close to two months in your case, it’s likely that something went wrong with the request or that additional information may be needed.
We’ve asked via Trustpilot if you could share your contact details with us. If you send them over, we’ll reach out right away so we can review your request and help complete the verification as soon as possible.
Best regards,
The Musixmatch Team
If you have a bug you're screwed
You are virtually unreachable. I've wasted at least an hour trying to verify my artist profile. I keeps saying "something went wrong", even after clearing cache and hopping browsers. Your AI is dumb as a rock and keeps thinking and talking in circles.
EDIT: they ask for additional info but I could only input my phone number and not my e-mail. You don't need my phone number. I try mailing but then I get PAYWALLED FOR CUSTOMER SERVICE???? YOUR product is BROKEN, I chose the free plan that YOU OFFER so how are you gonna BULLY me into a subcription if you A. have a monopoly and B. your product MALFUNCTIONS
6 March 2026
Unprompted review
Reply from Musixmatch
Hello Hanno,
Thanks for bringing this to our attention, and we’re sorry for the frustration you experienced while trying to verify your artist profile.
When the message “something went wrong” appears during verification, it can happen for a few different reasons. In some cases it may be due to a temporary system issue, while in others it can occur if something doesn’t match between the artist discography on Spotify and Apple Music, which the verification process relies on.
We’ve sent you a request asking for the email address where we can contact you so our team can investigate your specific case and help get the verification sorted out.
Once we have your contact details, we’ll be happy to look into it and assist you directly. Thank you for your patience while we work to resolve this.
EDIT: We have sent you an email 12 hours ago but haven't received a reply yet, so we answered also to another thread you opened. We asked your Spotify and Apple Music artist profile links. Answering to that email would allow us to look into why you are getting an error and work towards a resolution.
Best Regards,
The Musixmatch Team
Great for lyric distribution
Great for lyric distribution, however it takes really long for a free user to post the lyrics. They usually show up late on platforms. So please ensure the delay is reduced
6 March 2026
Unprompted review
BAD SUPPORT!
BAD SUPPORT!
I can't log in to my account and I can't move my claimed artist to another email, and no support or service! only if you pay for Pro-plan!
No reply to any of my emails and messages...
4 March 2026
Unprompted review
Reply from Musixmatch
Hi Khen,
Thank you for your feedback. We’re sorry to hear about the difficulty you’ve experienced accessing your account — we understand how frustrating that can be.
We were able to locate your email in our system, and we’ve just sent you a reply with instructions to help resolve the login issue you’re currently facing.
Response times have unfortunately been higher than usual this week, and we sincerely apologize for the delay. We truly appreciate your patience while we work through requests.
Please check your inbox (and spam folder, just in case), and feel free to reply directly to our message so we can continue assisting you until everything is fully resolved.
Best regards,
The Musixmatch Team
Muisxmatch has been a great help in the…
Muisxmatch has been a great help in the music industry. Provided the lyrics of virtually every song you're looking for easily. The fun and best part of it is that it allows to input lyrics you may know and are missing, verify those lyrics and publish them. It's such a great platform to listen to music with lyrics in view.
4 March 2026
Unprompted review
Best platform for lyrics and music lovers!
"Musixmatch offers an amazing experience for syncing and contributing lyrics. The interface is user-friendly, and it's a great community for music enthusiasts. Highly recommended for artists and fans alike!"
3 March 2026
Unprompted review
really unstable website
really unstable website
wipe out my entire contribution history
25 February 2026
Unprompted review
Reply from Musixmatch
Hi Luke,
Thank you for your feedback. We understand how frustrating it can be to feel like your contribution history has disappeared.
In most cases, this happens when users log in using a different method than the one originally used to create their account. Even if the same email address is used, logging in via a different method can create a separate, empty account where contributions, points, and badges won’t appear.
We recommend double-checking whether another account may have been created with a different login method. Once you access the original account, all your contributions and history should be visible.
Best regards,
The Musixmatch Team
Horrible Platform!
I can't access my artist profile, even though I paid for subscription, no costumer service, and provides user's music to AI development! you have to actively tick off the option but if you don't you can't go back and remove their authority. Wish we could just upload our lyrics through our distributions again.
25 February 2026
Unprompted review
Reply from Musixmatch
Hi Tala,
Thank you for taking the time to share your feedback and for providing your email address so we could look into this for you.
We’ve carefully checked our system and, unfortunately, we’re unable to find any account associated with the Apple private relay email address that was shared in your review. However, we did locate an account under your name that is registered with a Gmail address. This account has an active subscription and should be accessible by logging in using the “Continue with Google” option linked to that Gmail address.
Please try signing in with Google using your Gmail account — you should then be able to access your artist profile and view your purchased subscription.
If you continue to experience any issues, you can reach out directly via email at the Pro Plan support address listed in your payment receipt, and our team will be happy to assist you further.
Best regards,
The Musixmatch Team
ease to use
Ease to use, even though I had problems for a few days when the Studio app wouldn’t load and my newly released album was missing. But it was fixed in a couple of days.
I have been a member for more than a year and recently upgraded to Pro member and became a contributor to be able to upload to other artists too. I earned my Graduate badge and have been invited to take a test to earn the Curator badge.
My only feedback is for the Studio app. When the browser needs a refresh, sometimes the app does not save the last edit, so I need to redo the synced lyrics all over again. In my experience, 2 out of 10 times, it won’t save. The problem is if it is a difficult song, redoing the work becomes quite a hassle.
24 February 2026
Unprompted review
Why do we artists have to be taken…
Why do we artists have to be taken advantage of constantly? i just want to upload my own lyrics to my own songs with my own effort. Verifying is taking weeks now and i keep getting emails, if i upgrade that i get special treatment. Is this a joke? Its like a black mirror episode!!!!!!! Its my own lyrics and my own songs i cant believe this is real!
"""🕑 We review all artist claims in the order they’re received, with careful attention to ensure authenticity and prevent impersonation. Due to high demand, this process can sometimes take up to 30 days.
🏎️ Want to skip the wait? Upgrade to any of our Pro subscriptions to unlock priority claim review and get verified faster.
"""
17 February 2026
Unprompted review
Reply from Musixmatch
Hello Sam,
We understand how important it is to have your lyrics correctly connected to your songs.
Artist claims go through a verification process to prevent impersonation and incorrect ownership claims. Requests are handled in the order they’re received, and during periods of high demand, reviews can take up to 30 days.
Many online services — across different industries — offer optional priority or fast-track processing. Our Pro subscription works in a similar way: it provides access to a priority review queue. It does not affect ownership rights or control over content, and the standard verification process remains available to all artists.
We’ve requested your contact details and will be happy to look into the current status of your verification directly. Once we receive your information, we’ll review your case and provide an update.
Best Regards,
The Musixmatch Team
#1 Lyric and Synchronization Platform, Period!
Absolutely love your platform! The ease of use is fantastic and so many people get to enjoy the fruits of our collective labor. Thank you for being the #1 lyrics and synchronization platform hands down, bar none. Much love from the AlashicTribe! 💚🦊
21 February 2026
Unprompted review
I use Musixmatch as a contributor
I use Musixmatch as a contributor, adding lyrics. The platform is well organized, it’s easy to contribute, and you can clearly see the impact of your work. The app and the syncing tools are really helpful, and overall the experience feels straightforward and motivating.
As a small improvement, it would be great to make the review/validation process more transparent (for example, more feedback when a change is rejected). Other than that, excellent.
20 February 2026
Unprompted review
Is to make me put my lyrics on my…
Is to make me put my lyrics on my songs.
It enjoyable to use.
Musixmatch is the best I ever used.
18 February 2026
Unprompted review
Good lyric platform
Musixmatch is very good at lyrics; Spotify uses musixmatch as their lyric provider
They have "Apple Sing" (word to word lyrics), translations, and a big community.
The search though is a bit strange, you have to also get the artist's name for you to get the exact same song you wanted, but it's not a real problem. Would recommend, 10/10!
17 February 2026
Unprompted review
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