Musixmatch Reviews 

880
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 301 reviews, reviewers had a great experience with this company. Many customers appreciate the platform for its ease of use and valuable features, especially for adding, editing, and syncing lyrics across music applications. People find the product helpful for music lovers and musicians, enabling them to contribute and enjoy lyrics. Reviewers frequently highlight the excellent customer service, noting the team's responsiveness and willingness to assist. However, some customers noted difficulties with the website and app, experiencing login problems, errors, or general inconvenience. A few people also felt that lyrics sometimes appear incorrectly, are wrong, or have syncing issues. Additionally, some reviewers mentioned ignored support tickets or concerns about policies like paywalls or requirements for government ID.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience, with many expressing significant... See more

Application

Users describe ambiguous interactions with the app, with many experiencing significant frustration due to... See more

Website

People report ambiguous experiences with the website, with some finding it useful and even awesome for adding... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing frustration over incorrect... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing frustration over unhelpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

A terrible service that's practically impossible to use if you're a free user. I only have one artist, why should I pay for another subscription? I registered, provided my... See more

Company replied

Rated 4 out of 5 stars

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea... See more


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

880 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(880)

358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pamela was wonderful

Pamela was wonderful! She was very warmth, understanding and transmitted a calming energy. She solved my issue easily and followed up on me. The best customer service I have had. We need more Pamelas in the world!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

I love this app because it has many…

I love this app because it has many features, and I'm a music lover. This app made me fully appreciate the songs. I've been a contributor to the app since April 2025, and I loved translating lyrics and sync songs word for word. I took the translation curator test to increase my privileges, and thanks to God, I passed. Now I'm a skilled translator. I extend my sincere thanks to support service and the developers, and a special greeting to you all from my heart

8 April 2025
Unprompted review
Rated 2 out of 5 stars

Very frustrating experience

I submitted 100%-correct lyrics for the Musixmatch experts to sync... and somehow those 'experts' introduced errors to most of them. Moreover, every time I try to manually correct those errors, I get an error code - literally every time, having tried on different browsers, at different times of the day, and after refreshing the page and trying again - so it's proving impossible to move forward.

The support options are also very limited. At first, I thought the support was good, but I have since discovered that I am in fact receiving generic responses that, I'm afraid, are doing nothing to help me move forward. Waiting 24-48 hours for a response that gets you nowhere is dispiriting.

I paid for a Pro subscription, yet it still feels like i. I'm having to try and do everything myself anyway because of the errors the 'experts' are making on my behalf and ii. I'm being treated like a free customer by receiving generic advice that does not help resolve the issues.

I really want to like Musixmatch but they are making it very difficult to do so.

4 February 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Neil,

thank you for taking the time to share such detailed feedback — we’re genuinely sorry to hear about your experience. We completely understand how frustrating it is to submit correct lyrics, see errors introduced during syncing, and then be blocked from fixing them due to repeated editing errors. That’s absolutely not the experience we want Pro users to have.

We’re especially sorry that our previous replies came across as generic or unhelpful. Your feedback makes it clear that this issue requires a more hands-on review, not standard guidance. Errors introduced during expert syncing and persistent edit failures are not expected behavior, and we’d really like the opportunity to properly investigate and resolve this for you.

If you’re open to it, please reach out to us directly at pro-plans@musixmatch.com
(or reply to your existing ticket) referencing this review, and we’ll make sure your case is personally reviewed by the team so we can identify what’s going wrong and help you regain full control over your lyrics.

We truly appreciate you giving Musixmatch a chance, and we hope we can turn this experience around for you.

Musixmatch Pro Support Team

Rated 1 out of 5 stars

This company is a joke

This company is a joke. Not only does it monopolize lyrics submissions on Spotify since they're the only ones who can do it, but on top of that, it's more expensive than submitting your own music. Plus, the site is riddled with bugs, crashing pages, cookie issues, duplicate lyrics, and the inability to delete, edit, or resubmit. This company is a disaster. Spotify should be ashamed of dealing with such a company; it does absolutely nothing for artists, and its credibility and reputation are taking a serious hit. Furthermore, I just saw someone on X making the same argument, and upon further investigation, I discovered that Lyricfinds has filed a lawsuit regarding this monopolization issue—because honestly, that's all it is. Artists should have a choice of where to submit their lyrics; they don't belong solely to Musixmatch. They are fake.

30 January 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello,

We’re sorry to hear about your frustration.

Publishing synced lyrics to Spotify via Musixmatch is free — paid plans are only for optional extra tools.

If are on a free plan, you’ve claimed your artist profile and verified your identity but don’t see your lyrics, there’s likely a missing step, and our support team can help resolve it. We can also help with technical issues and want to investigate any problems you experienced. We'll be happy to reach out if you share your email with us via Trustpilot.

Best regards,
The Musixmatch Team

Rated 5 out of 5 stars

10/10

great service

30 January 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello Dead Guiris,

Thanks for your feedback — we’re sorry for the frustration you’ve experienced.

When all verification steps are completed successfully, lyrics are typically published without extended delays. If they aren’t live yet, it usually means that one of the required verification steps is still pending or incomplete.

To look into this properly, we’ve sent you a contact details request via Trustpilot. Once you approve it, we’ll be able to see your email address and reach out directly to review your submission and help resolve the issue as quickly as possible.

We’re happy to assist and get this sorted once we have access to your account details.

Best Regards,
The Musixmatch Team

Rated 5 out of 5 stars

MUSIXMATCH CONNECTING MINDS AND HEARTS!

I THINK IT IS AN INNOVATIVE, SOCIALLY-CONSCIOUS COMPANY THAT IS BRINGING PEOPLE TOGETHER THROUGH MUSIC AND THE FEELINGS IT EVOKES IN US. IT'S A NEW WAY OF CONNECTING IN THIS NEW ERA. I HAVE NO COMPLAINTS AND I HOPE THAT MY CONTRIBUTIONS CAN ADD TO THE PEOPLE WHO ALSO SEEK TO FEEL GOOD THROUGH MUSIC.

30 January 2026
Unprompted review
Rated 4 out of 5 stars

Support is terrible - updated: Support is just a little slow

I love the idea of their service, and I don’t really need much from them. However, there were some issues that I needed to fix with their “Pro” transcription of my lyrics. Unfortunately, their app and website won’t allow to do anything. Something to do with verification. Okay, so I reached out to their support team.

It’s been about a week and I’ve had nothing but silence from them. Nothing, despite repeated attempts to get a status.

This is an issue. I like the idea of all that they promise for me paying for a “Pro” subscription, but I’m definitely not getting my money’s worth at this point, and I don’t exactly feel confident that I will.

You may just want to stick with the Free plan, do everything manually, and use other platforms to do the other things that Musixmatch promises it will do but can’t seem to deliver on.

Updated 1/30/26 - Robin from Musixmatch responded to my pleas for help. They fixed everything, gave me a credit, and were apologetic. I’m moving this to four stars since I do like the service. I’ll update the rating, hopefully to 5 stars (!) once I get a little more time on the platform. For now, I am happy again 😊

27 January 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello John,

Thank you for your feedback and for being a Pro subscriber. We sincerely apologize for the delay you experienced — as a subscriber, you should absolutely receive timely support.

We’ve located the email you sent yesterday and are currently working on a solution to resolve the issue you encountered with editing your lyrics. Our team will be in touch with you directly very soon to make sure everything is fixed.

We appreciate your patience and for giving us the opportunity to make this right.

Best Regards,
The Musixmatch Team

Rated 1 out of 5 stars

Some song lyrics synced. Some didn’t.

Tried to upload lyrics. I already had an EP out using CD Baby as the digital distributor. Manually synced all lyrics because the AI had a very limited knowledge of languages. Some lyrics appear correctly in Spotify, some don’t. One song seems impossible to upload to. The site just doesn’t work. Ended up in digital loop with the help.

22 November 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello William,

thank you for taking the time to share your experience — we’re sorry to hear about the frustration you ran into.

Very recently, we’ve launched a significantly improved AI transcription model that greatly increases accuracy across many languages, and we’re continuing to refine it based on creator feedback.

Regarding lyrics appearing inconsistently on Spotify, this is usually related to how and when you uploaded lyrics. Our support team can review your specific case and guide you through why certain lyrics may not be visible yet and how to resolve it.

We’ve already requested your contact information so we can assist you directly. If you’re a Pro subscriber, you can also reach out to us anytime at pro-plans@musixmatch.com, and our team will be happy to help.

Thanks again for your feedback — it helps us improve both the platform and the experience for artists like you.

Best Regards,
The Musixmatch Team

Rated 5 out of 5 stars

Solved problems with roster

Had problems as an artist with my roster.
There were a couple of songs showing up that didn‘t belong to me.
It was solved perfectly and very fast by Manfredi!
Thanks a lot!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Very professional, courteous, and attentive support staff. Replied promptly and quickly resolved my issue with my lyrics not displaying on all platforms. They took really good care of me as a paid customer.

19 January 2026
Unprompted review
Rated 3 out of 5 stars

good for consumers, bad for contributors

It's great if you want an already finished product (synched lyrics, tagged performers etc.) but my expierience contributing was pretty miserable, on mobile lyrics wont always save and synchronization is bad on both mobile and pc, the line switching animation last ~0.1/0.2s which makes it hard to actually get the finished thing to look good (especially in songs packed with multiple performers who's lines overlap), while trying to follow the guidelines (often having to include the end of the previous line, so that the visual switch happens at the beggining).
Also its really buggy sometimes just throwing you back to the start of the song (usually happens when you modified the lyrics (dividing into sections/correcting a typo)) or sometimes the page just wont load and you have to switch browsers

31 October 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello Gowther,

Thank you for your feedback. From your description, it sounds like you’re referring to the Musixmatch Lyrics Finder app and the experience of contributing as a community member.

We’re sorry to hear that you ran into issues while contributing. Your feedback is very helpful, and we truly appreciate you taking the time to share it. We’ll be sure to pass your comments on to the app’s development team so they can look into these issues and work on improvements.

Thank you for being part of the community.

Best Regards,
The Musixmatch Team

Rated 4 out of 5 stars

Hello I'm a old music match member and…

Hello I'm a old music match member and I can't access old fb account BC it delete I don't like the point recrovry BC it don't recrovry all of thing in account And musixmatch have a lot of bug

7 December 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi, thanks for your review and for being a long-time Musixmatch user.

Our support team has already sent you an email to help clarify the situation and assist you further. Please check your inbox (and spam folder, just in case) and reply to that message so we can continue helping you directly. We’re here to support you.

Best Regards,
The Musixmatch Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look