Musixmatch Reviews 

880
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 301 reviews, reviewers had a great experience with this company. Many customers appreciate the platform for its ease of use and valuable features, especially for adding, editing, and syncing lyrics across music applications. People find the product helpful for music lovers and musicians, enabling them to contribute and enjoy lyrics. Reviewers frequently highlight the excellent customer service, noting the team's responsiveness and willingness to assist. However, some customers noted difficulties with the website and app, experiencing login problems, errors, or general inconvenience. A few people also felt that lyrics sometimes appear incorrectly, are wrong, or have syncing issues. Additionally, some reviewers mentioned ignored support tickets or concerns about policies like paywalls or requirements for government ID.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience, with many expressing significant... See more

Application

Users describe ambiguous interactions with the app, with many experiencing significant frustration due to... See more

Website

People report ambiguous experiences with the website, with some finding it useful and even awesome for adding... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing frustration over incorrect... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing frustration over unhelpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

A terrible service that's practically impossible to use if you're a free user. I only have one artist, why should I pay for another subscription? I registered, provided my... See more

Company replied

Rated 4 out of 5 stars

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea... See more


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

880 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(880)

358 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Inconvenient site, but good customer support

A terrible service that's practically impossible to use if you're a free user.

I only have one artist, why should I pay for another subscription?

I registered, provided my documents, sent a request to add my artist, and since then, nothing. Even though they claim verification takes several days, up to a week, it's probably been a month already.

I've already released four singles, but because of them, I still can't add lyrics even to the first one! They simply won't verify me.

Then I noticed that my distribution service (amuse) has a quick verification option, but it doesn't work because it requires adding a new artist (even if it's the same artist), and I supposedly already have one, which they haven't verified for almost a month.

I thought, okay, I'll delete the current artist and add them again, but this time through amuse. However, suddenly, it can't be deleted! This option simply doesn't exist anywhere!

I thought, okay, since this account is completely ruined, I'll delete it and create a new one and immediately link the artist through Amuse.

I deleted it, created a new one, but I simply can't log in! Every time I try to log in, I get an Infinite loading screen or error: "Something went wrong".

An absolutely terrible service that, unfortunately, has a monopoly in its niche, and you simply have no alternative, since music stores only work with it. It's simply impossible and inconvenient to use.

--

Update:

After my review, they contacted me quickly and verified my artist almost instantly.

I'm still not happy with how inconvenient the website is (it's very easy to get confused in it), as well as the fact that even basic functions like deleting an artist are behind a paywall.

But at least they genuinely care about their reputation and are quite quick to try to help. In the world of digital services this is very important.

7 January 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Sergey,

thank you for taking the time to share your experience — we’re really sorry for the frustration this has caused.

We understand how important it is to get your lyrics live, especially when you’re actively releasing music. For free accounts, artist verification can take up to 30 days, depending on the volume of requests we’re handling, and we know this waiting time can feel long. We’d be more than happy to check the status and current waiting time of your verification and do our best to speed things up for you.

For artists who need a faster turnaround, we also offer Fast Track verification with any of our subscriptions — including the most affordable one, Artist Basic, which is specifically designed for accounts managing just one artist.

Regarding Amuse: if a verification request is already pending for an artist, a new one usually can’t be submitted until the existing request is either approved or rejected, which is likely why that option didn’t work as expected.

To help you directly, we’ve reached out via Trustpilot to request the email address associated with your Musixmatch account. Once we have that, we can look into your case in detail and assist you further.

Thanks again for your feedback — we truly appreciate it and hope we can turn this experience around for you.

Best Regards,
The Musixmatch Team

Rated 1 out of 5 stars

By far one of the worst apps out there for artists.

By far one of the worst apps out there. The website is riddled with errors and glitches, the ai chatbot doesn't help at all, and there is no way to communicate with support. I have had issues since June 2025, and I'm still waiting for someone to get back to me.

Based on what the AI chat said, the only way to "fix" the issue is by subscribing, contacting support, or verifying my account. First of all, why would I pay money to support a broken website? I'm still dealing with the same issues where the system is stuck telling me to verify, when my account has been verified. I cannot add my lyrics to my own songs, and there is no way to report these issues to Musixmatch. When the chatbot does "offer" to connect me with support, I am forced to select 1 of a few pre-populated options that are not related to my issue.

There is no contact us page, and all of the available "emails" that I've sent mail to have never gotten back to me. 6 months later, still no answer.

5 January 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello Robert,

We know how important it is for artists to have a smooth experience on Musixmatch, and we’re sorry that in your specific case the AI chatbot wasn’t able to resolve your issue. It’s designed to help hundreds of artists every day with a wide range of problems, and for most users it works well—but sometimes a personal touch is needed.

If the chatbot wasn’t enough, our support team is happy to step in directly. We’ve requested your email via Trustpilot—once you approve and share it with us, we can reach out and work with you to resolve your verification issue, whether it’s related to claiming an artist or verifying your identity.

We know waiting for a solution can be frustrating, and we want to make sure this gets resolved properly. Some features and support options require a verified account, so providing your email will allow our team to address your problem efficiently and get you back to using Musixmatch without further delays.

Thank you for your patience, and we appreciate you taking the time to bring this to our attention. We look forward to helping you get this sorted.

Best Regards,
The Musixmatch Team

Rated 4 out of 5 stars

I love writing

I love writing, this experience with Musixmatch in someway fulfill what I love to do. And with different level of enthusiasm. Combining writing with music listening is awesome.

3 January 2026
Unprompted review
Rated 2 out of 5 stars

The glitchiest website I have ever…

The glitchiest website I have ever used. Considering I paid about 160 USD for the privilege of using it (I believe it's normally closer to $180 for Pro but I got a small discount through LANDR), I expect much better functionality. Every song I have tried to sync has taken *at least* ten attempts, but on average probably twenty, as the website keeps crashing - this has happened on several, separate occasions. Clearing cache doesn't help. Ridiculous that this site has the monopoly on uploading lyrics. I hope someone with better infrastructure comes along to disrupt the market as this user experience truly sucks the joy out of uploading lyrics. Once they're up though it's great, and the auto-generated short clips and longer ones are nice. Just a shame it's such a pain to get to that point.

UPDATE IN RESPONSE TO MUSIXMATCH REPLY: Hello, thanks for your reply. I appreciate it. I am using the latest version of Chrome on desktop, no VPN. I have cleared cookies, cache for all time and restarted my machine and browser. None of this has helped. How do I contact you for support or some kind of compensation? This feels more like amateur hour and a rip off for artists who care about managing their lyrics more than it feels like a 160 USD 'Pro' experience. Until this user experience improves I will be advising people I know to avoid 'Pro' if they can help it. You can get a whole DAW for this amount of money, and that's not a yearly subscription, that's for life. Appalling rip off for the quality of functionality on the site. And to be specific about the issues that come up:
- audio file of song fails to upload for syncing 9 times out of 10 - massive waste of time and effort
- when stuff does finally upload, at some point everything freezes and I have to refresh and start again - at which point it's 50/50 whether my progress has been saved
- AI-time sync fails to load 9 times out of 10. Again, problem of things crashing, needing to reload and then progress may not have been saved at all, meaning the whole process needs to be started again - again.
- All in all, a process that could take 10 minutes or less if all goes smoothly is taking as much as an hour for each song. That is why, to me, this tool feels unprofessional and nowhere near worth the money I paid to use 'Pro'.

Looking through other reviews at three stars or lower I can see I am not the only one experiencing these issues.

I will, of course, update my review, if/when things change for the better.

1 January 2026
Unprompted review
Musixmatch logo

Reply from Musixmatch

UPDATE 2/1/2026: We noticed that you are in contact with our Customer support, please feel free to send them more details if you experience this type of issue again.


Hi Yel,

Thanks for sharing your experience — we’re really sorry to hear how frustrating syncing lyrics has been. That’s definitely not how it should feel, especially when you’re putting time and money into your work.

We’re glad you like the final result and the auto-generated clips, and we know how discouraging it is when technical issues get in the way of getting there. If you’re open to trying again, we generally recommend using Google Chrome on desktop or making sure the Musixmatch app is updated to the latest version, as this can help improve stability.

If the issue continues, our support team is always happy to take a closer look and help. Thanks again for the honest feedback — it really helps us improve.

Best Regards,
The Musixmatch Team

Rated 1 out of 5 stars

I‘m now waiting for almost a month to…

I‘m now waiting for almost a month to get verified as an artist. They basically force you to subcribe with only offering support when you do so. Worst Platform in the whole music industry, i’m sorry.

27 December 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi,

thank you for taking the time to share your experience — we understand how frustrating waiting can be, especially when you’re eager to move forward as an artist.

Just to clarify, our standard verification process is transparently stated and can take up to one month. For artists who need a quicker turnaround, we also offer an optional Fast Track Verification service. That said, since you mention that it has been almost a month, we’d be happy to look into your specific case and see where things currently stand.

We’ve requested your email address via Trustpilot so we can reach out directly and assist you as quickly as possible. Our goal is always to support artists, and we’d love the chance to make this right for you.

Best regards,
The Musixmatch Team

Rated 5 out of 5 stars

Marketing and Digital tools for independent artists.

The integration of digital tools that attribute to generating DSP and social media content - supports and makes marketing easier for independent artists to market themselves and build a career without the need of a major label. Musixmatch is more than a lyrics distributor, this is a marketing machine. I am beyond impressed... I am seeing way more than I anticipated.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Predatory paywalls, broken free tier, no real support

Musixmatch has turned into a textbook example of a greedy, artist-hostile platform.

The so-called “free tier” is practically unusable. Basic features are intentionally broken or restricted, constant bugs appear during simple actions, and when you try to contact support, you’re pushed into a subscription wall. Even basic help requires payment, which is unacceptable.

This doesn’t feel accidental — it feels deliberate. The platform creates friction, errors, and dead ends in the free tier to frustrate users into subscribing. Lyrics submission, edits, and reviews are painfully slow or fail entirely, while paid users magically get access to “support” and working tools.

What makes this worse is that artists are forced to rely on Musixmatch because major DSPs like Spotify and Meta use it for lyrics. That monopoly power is being abused. Charging creators just to fix metadata or get a response is exploitative.

There’s no transparency, no accountability, and no respect for independent artists. If you’re an indie creator, be aware: this platform treats frustration as a business model.

I wouldn’t recommend Musixmatch unless you’re ready to pay just to make the platform function.

27 December 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hello Atik,

We’re sorry to hear about your experience and understand how frustrating it can be when things don’t work as expected.

That said, we’d like to clarify a few points. If a bug occurs, it affects users across plans, not just free users. When general issues or bugs are reported, our team works to identify and resolve them as quickly as possible.

We’ve reached out via Trustpilot to request your contact email so we can look into your specific account and better understand what went wrong. Once we receive those details, we’ll be able to investigate and support you directly, and we’d be happy to help resolve the issues you encountered.

We always offered a free plan for distributing and managing lyrics, which is used successfully by many creators every day. Paid plans are designed to offer additional tools and efficiencies, not to block access to basic functionality.

We value transparency and respect the artist community, and feedback like this helps us improve. If you’re open to it, we look forward to hearing from you so we can work together toward a solution.

Best Regards,
The Musixmatch Team

Rated 5 out of 5 stars

So far it’s less complicated

So far it’s less complicated, I was able to upload and sync my lyrics although it not yet live but hopefully it would and I can’t wait to see how it plays. Aside from that everything is great and I love the feature.

20 December 2025
Unprompted review
Rated 4 out of 5 stars

Challenging at times

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so went from 2 star to 4 star rating for the correction. Still see issues where everything is AI driven with no way out, but at least there's enough engagement from the company to take these types of reviews seriously.

Original review:
They seem to me to basically be a money scamming scheme if you want your lyrics pushed along with the music. They say they support a free tier, but then will refuse to validate your artist profile or make it take MONTHS. But if you pay for it, then we'll do it in a few days. Problem is that even if you do pay for it, their help is almost exclusively AI and they won't solve any problems for you. I have a ticket for a pro paid account that's been open for weeks, no response despite saying it shouldn't be longer than 1-2 business days. Be prepared that the solution to any problem is "pay us" ... even the ones they say they support for free.

It's also the rudest AI help system I've ever seen. Ask it a question and you aren't a paid tier, it'll throw our an answer that basically says "pay, or shut up an wait" (in a slightly more polite form) and then hang up on you.

4 December 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi Wesley,

Thank you for sharing your feedback and for your patience while we reviewed your account.

We’ve confirmed that your artist profile is now correctly listed under your Musixmatch Pro account, and you can distribute your lyrics. Your verification request, received on November 24th, was temporarily delayed due to a release-related issue, which has now been resolved.

For free users, verification requests can take longer but are generally completed within 30 days. We understand you may need to get it done faster, which is why we offer a premium service to speed up the process and provide priority support.

If you need any additional help, you can also reply directly to the email we sent on December 14th — we’ll be happy to assist you.

We truly value your feedback, as it helps us improve our processes and communication for all users. Thank you again for your patience and for being part of the Musixmatch Pro community.

Best Regards,
The Musixmatch Team

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