Musixmatch Reviews 

880
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 301 reviews, reviewers had a great experience with this company. Many customers appreciate the platform for its ease of use and valuable features, especially for adding, editing, and syncing lyrics across music applications. People find the product helpful for music lovers and musicians, enabling them to contribute and enjoy lyrics. Reviewers frequently highlight the excellent customer service, noting the team's responsiveness and willingness to assist. However, some customers noted difficulties with the website and app, experiencing login problems, errors, or general inconvenience. A few people also felt that lyrics sometimes appear incorrectly, are wrong, or have syncing issues. Additionally, some reviewers mentioned ignored support tickets or concerns about policies like paywalls or requirements for government ID.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience, with many expressing significant... See more

Application

Users describe ambiguous interactions with the app, with many experiencing significant frustration due to... See more

Website

People report ambiguous experiences with the website, with some finding it useful and even awesome for adding... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing frustration over incorrect... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing frustration over unhelpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update 12/15: Updated the review as after writing it they did come look at the account and do some updates. It appears that for the most part things now are behaving the way they advertise so w... See more

Company replied

Rated 4 out of 5 stars

Even though it may be a little tricky to begin with, it is because they make you go through a brief course to guarantee transcription quality, which I believe to be a very good thing. Once you're i... See more

Rated 4 out of 5 stars

A terrible service that's practically impossible to use if you're a free user. I only have one artist, why should I pay for another subscription? I registered, provided my... See more

Company replied

Rated 4 out of 5 stars

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea... See more


Company details

  1. Business Services

Written by the company

Musixmatch is the world's largest catalog of song lyrics and translations


Contact info

4.1

Great

TrustScore 4 out of 5

880 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(880)

358 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Cannot correct translation errors because someone with a higher rank than me locked the entire thing.

I just found out about this site today while searching for an English translation of a song I like, and I absolutely love it. Since it's my first day around, I have lots of things that I have no idea how to do/what they do, but I think I'll find things out eventually. One issue though; I know this feature is added with good intentions, but it bugs me a LOT. So, there's this song that I was lazy to translate myself so I looked up its English translation, and found one on Musixmatch. The thing is, NOT A SINGLE ONE OF THE SENTENCES WAS TRANSLATED RIGHT. So, like the perfectionist person I am, I signed up just to correct that song, and guess what I found when I tried to correct it? That it's locked because someone with a higher rank than me edited it. Why? They translated it so horribly that even Google Translate would do a better job. I just wanted to correct it, but no, because they're higher ranked. This irked me a lot, so I moved on to translate a couple other songs to get it out of my head; but each time I see those disgustingly incorrect translations, I get irritated again. Please, either have someone with a better understanding of the language fix that or let me do it. I have ADHD and literally cannot stop thinking about it. (Song name in question: "Sarı Kurdeleler" by Model)

12 December 2025
Unprompted review
Rated 1 out of 5 stars

use code blackfriday50 if it’s really that important 💀

Free option sucks, p2w ahh site 😭🙏🏼
you have to do id verification or PICK A PLAN JUST to upload lyrics but they said it was free 😭
Like if they have a data breach everyone’s ID is so cooked, don’t use. W LyricFind.

15 November 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi there,

Thanks for sharing your thoughts! Just to clarify, our basic service to distribute lyrics is completely free, and if you ever run into any issues, our customer support team is happy to help.

Our paid plans are optional and provide extra features for those who want them, like AI-powered lyrics transcription, time-syncing, and tools to create merch, among others.

We hope you continue enjoying the free distribution and explore any of the extras if they’re useful to you!

Best Regards,
The Musixmatch Team

Rated 1 out of 5 stars

30 days to wait for submitting my…

30 days to wait for submitting my lyrics is too long

3 December 2025
Musixmatch logo

Reply from Musixmatch

Hi there,

Thanks for your feedback — we completely understand that waiting 30 days can feel long.

If you ever want a quicker turnaround, even our basic paid plan offers fast-track verification in just 1 business day. By the way, our 50% Black Friday discount is still active today, so it could be a nice way to try that out if you like. https://www.musixmatch.com/pro/musixmatch-pro-pricing-general

We hope this helps, and that your account get verified as smoothly as possible!

Rated 5 out of 5 stars

Love it!

I am so happy I get to share my love for music by adding, editing, and syncing the lyrics to the music!

7 December 2025
Unprompted review
Rated 1 out of 5 stars

Musixmatch is violating my rights

Musixmatch is violating my rights, and I will report this incident to all relevant authorities. I am also considering filing a civil complaint due to discrimination. My artist account was blocked without any valid reason, and I feel discriminated against. All I did was edit my own lyrics. Using such methods is unacceptable, especially since Italy is part of the EU. Please read this email carefully:

Dear Musixmatch,

I am writing to draw your attention to a serious violation of applicable EU law, specifically the EU E-Commerce Directive, as well as the German Digital Services Act (Digital Services Act – DDG) and the legal requirement to provide an Impressum.

Under Article 5 of the EU E-Commerce Directive and §5 DDG, online service providers are required to offer a means of fast, direct, and effective communication.

The email addresses listed on your website footer and within your Terms of Service and Privacy Policy are demonstrably non-functional or remain unanswered, which constitutes a breach of these legal obligations.

I hereby request that you remedy this issue immediately by providing a fully functional email address or a contact form that enables real and effective communication.

If this violation is not resolved within a reasonable period (e.g., 5 business days), I will be compelled to notify the relevant German supervisory authorities, in particular:



The German Centre for Protection Against Unfair Competition (Wettbewerbszentrale)
The competent State Media Authority (Landesmedienanstalt)
The Italian Data Protection Authority (Garante per la protezione dei dati personali)
The European Consumer Centre (ECC Network)


I expect your response and the prompt correction of this deficiency.

6 December 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi there,

We understand your frustration, but from what you’ve written it isn’t clear whether your account was actually blocked or if you were simply logged out. To look into this properly, we just need the email address associated with your Musixmatch account — which we already requested through Trustpilot. Please share that email so we can contact you directly and resolve the issue. There’s no need to provide any additional personal details.

Naturally, discrimination is not a factor here; this looks like a simple technical glitch, and these are usually very easy to fix.

Regarding communication: all of the email addresses we provide are fully functional. Response times can vary depending on the volume of messages — especially around high-traffic periods like Black Friday — but every request is processed. We are also active on all major social media platforms and respond to direct messages there as well.

Once you share your account email, we’ll be able to look into the situation and help you as quickly as possible.

Best Regards,
The Musixmatch Team

Rated 5 out of 5 stars

fine :D

Musixmatch does the thing of the lyrics so easy and so good in the music apps like Apple Music or Spotify, the interface is comfortable and good to go, i like it

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

It does its job and it's very easy to use. I finally can see my lyrics on Spotify!! I already recommend to my artist friends

30 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a delay in deploying sync to one…

I had a delay in deploying sync to one of our GrooveLAB tunes, only lyrics arrived on Spotify. One message to staff, and few hours later it was a fix. It’s really cool to finally see the words move with the sound of your own music. Our Magic ❤️

21 November 2025
Unprompted review
Rated 1 out of 5 stars

Musixmatch Is Actively Damaging to Artists

Update – 4 December 2025
Further proof that Musixmatch’s system is broken:
I replied to Dani on Nov 28 at 10:09 AM.
On Dec 3 at 1:58 PM, Trustpilot notified me that Musixmatch edited the reply and claimed I “hadn’t replied” — which is false.
At 2:33 PM, Musixmatch emailed me referencing my 3 December review update. I then sent three replies (Dec 3 at 2:35 PM, 2:36 PM, and 2:42 PM) including a PDF of the entire email thread. I still received no reply.
Either my email was blocked or their internal system is malfunctioning — again.

At this stage:
• My dashboard does not load
• My catalog remains broken and releases missing from my profile
• I cannot add or edit lyrics even as the copyright holder and publisher
• Their ingestion errors remain unresolved
• Their communication loop is contradictory and unreliable

Based on my experience, I now recommend artists look for alternatives, because the problems are escalating, not improving. Dani from support seems willing to help, but he is clearly limited by internal policies and a platform that refuses to fix itself.

Update – 3 December 2025
Musixmatch claiming I “did not reply” is shameful when I did reply and they simply did not respond.

Update – 26 November 2025
Immediately after posting my review, Musixmatch triggered a Trustpilot “More details needed” request — a tactic commonly used by companies attempting to suppress negative reviews.

The form included:
• My email already pre-filled
• No field to describe the issue
• A mandatory “Full Name” field they already have
• A “Reference Number” I cannot provide because they never issued one
• An unnecessary phone number request

Musixmatch already has my full account history, metadata, emails, and profile information. None of these extra steps were required to “verify” anything. It’s simply another barrier to silence criticism.

They spend more time disputing reviews than fixing their ingestion system — which is the source of the problem.

Original Review – 25 November 2025
Musixmatch has become one of the most dysfunctional, careless, and misleading platforms in the music industry. They provide lyrics for Spotify, Apple Music, Amazon, Instagram, and more — yet their own ingestion system is completely unreliable.

My catalog is correct everywhere else (confirmed by Spotify, Apple, and my distributor).
Musixmatch is the only platform where everything is broken.

System Failures:
• Entire releases missing
• ISRCs incorrectly mixed
• Tracks merged across releases
• Primary artists becoming “featured” at random
• Dashboard showing only old releases
• New releases not appearing
• Lyrics tools disabled because the system can’t detect songs
• Support taking weeks to answer with copy-paste templates

These are not user errors — they are Musixmatch’s ingestion failures.

Their “solution”?
They told me to take down the release and re-upload it, which is catastrophic for artists:
❌ lost streams
❌ lost playlisting
❌ broken links
❌ destroyed algorithm history
❌ damaged charts
❌ wiped library saves

No competent professional would ever recommend this. It shows a dangerous lack of understanding of digital catalog management.

Meanwhile, they keep pushing paid services:
“Try Musixmatch Pro.”
“Upgrade for more tools.”

Why pay for a platform that cannot load your catalog, show your releases, or read your metadata?

Accountability:
Musixmatch wants to be the central authority for global lyrics, but they refuse to fix fundamental system failures. They break catalogs, give harmful advice, stall communication, and then upsell.

Final Warning to Artists and expectations:
• Missing releases
• Wrong ISRCs
• Broken profiles
• Corrupted metadata
• Endless support loops
• Zero responsibility
• Upselling instead of solutions

Musixmatch must fix its foundation before pretending to offer professional services.
Right now, the platform is unstable, unreliable, and harmful to artists.

25 November 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Update 3rd of December 2025:

We’d like to clarify a few points:

Trustpilot “More Details” request: The form you saw is a standard Trustpilot feature and not something we control. We need your email so we can locate your support ticket, while also giving you the option to provide additional information. We don’t require or see your phone number or any other details beyond what’s needed to assist you.

Negative reviews: We do not suppress negative reviews. We’ve flagged very few reviews, only in exceptional cases, and these are publicly displayed by Trustpilot. We genuinely thank you and other users for providing feedback, as it allows us to address problems and improve our system.

Catalogue issues: As mentioned in our last email on 28th November, we fixed the catalogue issues you flagged. However, we also noticed some differences in how Apple Music and Spotify categorize certain releases on your artist profile. These differences are controlled by the platforms or your distributor, so they aren’t something we can fix directly.

We know things don’t always go as smoothly as expected, and we’re here to help. Thank you again for engaging with us—we truly value your input and patience.

Your ticket is still open since we haven't heard back after the 28th of November, feel free to get back to us.



Original reply 26 November 2025:

Hello,

We’re genuinely sorry to hear about the experience you’ve had — we understand how important accurate metadata and a reliable workflow are for artists, and we know how discouraging it can feel when things don’t work as they should.

Thank you for taking the time to share all these details. We want you to know that we’re taking your feedback seriously. We will carry out a full and thorough review of your catalog and the information you’ve already provided so we can understand exactly what went wrong in your specific case. Our goal is to identify any issues on our side and make sure you receive clear guidance and a proper resolution.

We truly appreciate your patience, and we will reach back out once the internal review is complete.

Best Regards,
The Musixmatch Team

Rated 2 out of 5 stars

Too paranoid and unreliable

It's super paranoid about robots and gives 400 CAPTCHAS and does not let anyone edit the songs and most of the time, only 3 songs of the album are transcribed

25 November 2025
Unprompted review
Musixmatch logo

Reply from Musixmatch

Hi there, thanks for sharing your feedback.

Musixmatch is built on the contributions of its global community, and we truly appreciate every user who wants to help improve lyrics. To keep the overall quality high, there are a few minimum requirements in place—such as completing our Academy to learn the writing and formatting guidelines.

Additionally, some lyrics can only be edited by our most experienced contributors, trusted community members, or by the artists and their teams, which is why certain edits may not be available to everyone.

Regarding songs with missing or inaccurate lyrics, we’d love to have you join our community and collaborate with us to make them better for everyone. You can learn more and get involved here: https://community.musixmatch.com/?lng=en

Thanks again for your input—we’re always working to improve the experience.

Best Regards,
The Musixmatch Team

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