Amazzzzzzzing service & product..I had issues with a delivery but after contacting them a lovely lady (Flo) sorted it all very quickly, promptly & very supportive throughout, can't fault them in any w... See more
Company replied
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See what reviewers are saying
My item did not arrive and I confess I didn’t even follow up because the prospect of a row didn’t appeal. However, I later received a standard review email from MyBeauty Brand and replied advising I n... See more
Company replied
The lip oil was to be delivered by DPD. I paid an additional £5 to secure a specific time slot. I gave DPD details about how to access the property with the key safe code and a telephone numbe... See more
Company replied
I had the most positive purchasing experience with Flo. I ordered one single lipgloss, which in the big scheme of things is so minor. The shipping company had a terrible shipping delay of several week... See more
Company replied
Company details
- Cosmetics shop
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Make-up Artist
Written by the company
MyBeautyBrand is the next-generation beauty collaborations platform. We partner with global artists, brands and talent to bring you innovative, expert-formulated, limited-edition beauty collections.
Contact info
T C Group Level 1 Devonshire House, 1 Mayfair Place, W1J 8AJ, London, United Kingdom
- +44 7399 414759
- support@mybeautybrand.com
- www.mybeautybrand.com
4.0
Great
516 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BRILLIANT
I have been looking for a mascara that lengthens lashes with out clumping and at long last I found one I love A Whole lotta lashes this is exactly what I wanted from a mascara
Most definitely be buying this from now on
26 June 2022
Never got my package
Never got my package. I don’t remember where I reached out to the brand about this information and never reached back to me.
21 June 2022
Reply from MyBeautyBrand
Hi Rudin,
Thanks very much for sharing your feedback so that we can ensure this is resolved for you!
We've dropped you an email with the tracking link for your order, please do let us know if there was an issue on this delivery so we may investigate with our courier as a priority!
We look forward to hearing from you!
Team MBB x
Who said promises aren’t kept
Your product is a promise delivered. It’s perfection. It’s liquid gold in a tube.
21 June 2022
I Haven’t received my order.
19 June 2022
Reply from MyBeautyBrand
Hi Brenda,
Thanks so much for sharing your feedback so that we may ensure this is resolved for you as quickly as possible.
We've dropped you an email with the tracking information for your order.
Please do get in touch with us on support@mybeautybrand.com if we can be of any further help at all!
Team MBB x
Ease of ordering
18 June 2022
Love the glow!
Love the glow!! Doesnt sit in fine lines & love to wear it on its own with abit of concealer 💋
16 June 2022
Great service and excellent products
Great service and excellent products - what more could you want!
15 June 2022
Very pleased
Easy ordering process, delivery in about 3-4 days. Well packaged. Second time ordering from My Beauty Brand, would definitely recommend.
15 June 2022
not the fault of the product the…
not the fault of the product the delivery was very slow
14 June 2022
I love MyBeautyBrand
I love MyBeautyBrand. I have ordered Spencer's plexiglass illuminator a few times because I love it so much and my orders are easy to place and they are delivered very quickly.
12 June 2022
Reply from MyBeautyBrand
Hey Food Explorer,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our delivery and our products. The team hope you enjoy using your new products!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Best wishes,
MyBeautyBrand team x
I wrote to customer service three times…
I wrote to customer service three times and was never contacted about my order!!!
7 June 2022
Reply from MyBeautyBrand
Hi Stacey,
Please could you look in your junk as an email was sent to you on 6th June regarding your parcel.
We will get this sorted ASAP!
Best wishes,
MyBeautyBrand team x
Mislead
I do like the product so far.
I’m disappointed in the fact that when I purchased it there was a video on ig stating when purchased you would receive a blush with purchase.
I never received the blush.
Wrote in regards to this matter & never received a response.
Doubtful I will purchase again.
6 June 2022
Reply from MyBeautyBrand
Hi Faith,
I'm sorry to hear that this has happened. Could you please email support@mybeautybrand.com so we can sort this!
Best wishes,
MyBeautyBrand team x
Reply from MyBeautyBrand
Hi Nancy,
I'm sorry to hear that this happened. Could you email support@mybeautybrand.com so we can sort this out for you!
Best wishes,
MyBeautyBrand team x
Reply from MyBeautyBrand
Hey Janna,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our delivery and our products. The team hope you enjoy using your new products!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Best wishes,
MyBeautyBrand team x
Trouble free service
5 June 2022
Reply from MyBeautyBrand
Hey Wendella,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you had a pleasant shopping experience. The team hope you enjoy using your new products!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Best wishes,
MyBeautyBrand team x
I never received the product
I never received the product. I emailed 3 times and sent a DM on Instagram and still, no one got back to me. So much for responding within 12 hours of receipt.
2 June 2022
Reply from MyBeautyBrand
Hi Sarah,
I'm sorry to hear this has happened. Could you please check your junk emails as we have responded to your emails within the time frame.
We will get this sorted out as soon as possible!
Best wishes,
MyBeautyBrand team x
Reply from MyBeautyBrand
Hey Tsira,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
I'm sorry to hear that the product took a little while to deliver we will look into this. The team are glad you are loving the product and hope you enjoy using it!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
Best wishes,
MyBeautyBrand team x
My skin feels brand new
27 May 2022
Reply from MyBeautyBrand
Hey Kimberly,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear your feedback. The team are glad you are loving the product and hope you enjoy using it!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
Best wishes,
MyBeautyBrand team x
All positive
It was my first time shopping at mybeautybrand and it was all positive. Love the mascara too!
26 May 2022
Reply from MyBeautyBrand
Hey _____,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with your first shopping experience with us. I hope you enjoy using your new products!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Best wishes,
MyBeautyBrand team x
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