Amazzzzzzzing service & product..I had issues with a delivery but after contacting them a lovely lady (Flo) sorted it all very quickly, promptly & very supportive throughout, can't fault them in any w... See more
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My item did not arrive and I confess I didn’t even follow up because the prospect of a row didn’t appeal. However, I later received a standard review email from MyBeauty Brand and replied advising I n... See more
Company replied
The lip oil was to be delivered by DPD. I paid an additional £5 to secure a specific time slot. I gave DPD details about how to access the property with the key safe code and a telephone numbe... See more
Company replied
I had the most positive purchasing experience with Flo. I ordered one single lipgloss, which in the big scheme of things is so minor. The shipping company had a terrible shipping delay of several week... See more
Company replied
Company details
- Cosmetics shop
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Make-up Artist
Written by the company
MyBeautyBrand is the next-generation beauty collaborations platform. We partner with global artists, brands and talent to bring you innovative, expert-formulated, limited-edition beauty collections.
Contact info
T C Group Level 1 Devonshire House, 1 Mayfair Place, W1J 8AJ, London, United Kingdom
- +44 7399 414759
- support@mybeautybrand.com
- www.mybeautybrand.com
4.0
Great
516 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The mascara has a unique wand to…
The mascara has a unique wand to administer the mascara. Very easy to apply when you follow Hannahs instructions.
I also purchased the lip gloss which is a lovely shade of pink. You can use it on its own or over a colour. Either way the colour would suit everyone.
25 May 2022
Reply from MyBeautyBrand
Hey Julia,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our x Hannah Martin A Whole Lotta Lashes Mascara. I hope you enjoy using your products and we really appreciate your feedback!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Best wishes,
MyBeautyBrand team x
Reply from MyBeautyBrand
Hey Veronika,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with the delivery time. The team hope you enjoy using the mascara!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
Best wishes,
MyBeautyBrand team x
Love it! ❤
This is a very good Mascara. No clumps or smudges and easy to remove I definitely recommend it!
24 May 2022
Reply from MyBeautyBrand
Hey Jill,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you enjoy the x Hannah Martin A Whole Lotta Lashes Mascara!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
Best wishes,
MyBeautyBrand team x
Super quick delivery!!
23 May 2022
Reply from MyBeautyBrand
Hey Jennifer,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with the fast delivery! We hope you enjoy your products!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
Best wishes,
MyBeautyBrand team x
Prompt and safe delivery
Prompt and safe delivery. I had been searching for quite some time for this particular shade of eye shadow, which apparently if not easy to find. I am very happy now to have it and the presentation case is lovely looking too.
20 May 2022
Reply from MyBeautyBrand
Hey Monica,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our delivery time and our products. I hope you enjoy using the eyeshadow!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Best wishes,
MyBeautyBrand team x
I will not be buying from this site again
I try to write a review on the main page when I received my products, It was obviously never posted.
I knew I was taking a chance by buying a goodie bag but the items I received were ridiculous. Clearly all of the items that could never be sold, eyeshadows mainly what’s the most obtuse colours I had ever seen, nail varnish that I have used and regretted almost immediately and with a nice lipstick. Definitely not worth the money and I will not be buying from this site again as they are not Using all reviews from customers.
20 May 2022
Reply from MyBeautyBrand
Hi Caroline,
We're so sorry to hear that you were disappointed with the selection of products you received in the Mystery Bag.
We always want our customers to be 100% happy, so if ever that isn't the case we ask that you contact our customer service team via email on Support@MyBeautyBrand.com to help resolve any issues you might have. As in line with our returns policy, you can of course return any items that you aren't happy with for a full refund, just get in touch with our team and they will be able to arrange this for you.
We hope the above is helpful, and thank you for your feedback on the Mystery Bag selection that you received, we will be sure to take this all on board.
Best wishes,
MyBeautyBrand team x
This stuff is Absolutely Amazing
This stuff is Absolutely Amazing. I’ll be 61 in June….eek, and I honestly could not believe what this tube of something magic did for me skin. I’m so glad I came across his U-tube videos. He’s amazing and if you haven’t rushed to get this, then you are the one missing out. What are you waiting for, go.
Thanks for giving me back a much prettier complexion. Your the BEST.
Di
18 May 2022
Reply from MyBeautyBrand
Hey Di,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with the x PaintedBySpencer Plexiglass Illuminator. The team are glad you are loving the product!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
Best wishes,
MyBeautyBrand team x
Magic lip oil
This oil is so amazing. Wish I could spend $500 so I could have it forever! My lips turned this really pretty pink color after one use. Leaves lips feeling hydrated and supple. Love this stuff!!!Way to go Nikki Deroest!!!!
17 May 2022
Reply from MyBeautyBrand
Hey Michele,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our products. I hope you enjoy using the new Nikki Tinted x Lip Oil!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Best wishes,
MyBeautyBrand team x
Ordered the Colour Changing Lip Oil
Ordered the Colour Changing Lip Oil - it's fab. Gradual build up of colour if you keep applying. I apply just one coat for a slight change of colour. Feels really hydrating on lips. Arrived within 48 hrs of ordering!
16 May 2022
Reply from MyBeautyBrand
Hey LJS,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our products. I hope you enjoy using the new x Nikki DeRoest Color Changing Lip Oil!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Best wishes,
MyBeautyBrand team x
Reply from MyBeautyBrand
Hey Kim,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you are happy with your shopping experience. The team are glad you are loving the product and hope you enjoy using it!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
Best wishes,
MyBeautyBrand team x
foundation colour is a very good match…
foundation colour is a very good match will be buying some more when l’ve used this one
15 May 2022
Reply from MyBeautyBrand
Hey Helen,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
The team are glad you are loving the products and hope you enjoy using them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
Best wishes,
MyBeautyBrand team x
This product is absolutely amazing
This product is absolutely amazing! It works the way it's said to work. I bought 35 of them! I'm not happy that it's a limited edition! I think it should be continued as a regular product with other cosmetics! A very satisfied customer!
12 May 2022
Reply from MyBeautyBrand
Hey CA,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our products. I hope you enjoy using the x PaintedBySpencer Plexiglass Illuminator! I will pass your feedback to the team!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Best wishes,
MyBeautyBrand team x
Great product and fast delivery.
12 May 2022
Reply from MyBeautyBrand
Hey Lily,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our service and our product! The team are glad you are loving the product and hope you enjoy using them!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Best wishes,
MyBeautyBrand team x
T2 weeks or more to receive an order…
T2 weeks or more to receive an order from Germany to Portugal.
While a China website sends you an order purchased on the same day as your's in less time.
First and last time i buy from you site
12 May 2022
Reply from MyBeautyBrand
Hi Cliente,
We are so sorry your order has taken a while to get to you!
I have emailed you, as I can see your parcel is not far now. Please be aware due to Brexit changes, there are delays in customs of up to 10 working days on European orders. If your tracking has not updated in 10 working days please email support@mybeautybrand.com.
I'm sorry for the inconvenience!
Best wishes,
MyBeautyBrand team x
Nice black mascara
I really like this mascara - it’s a nice dark black, very thick and you can build good coverage. The only reason I haven’t given it 5 stars is that I do find it smudges under my eyes at the end of the day so I look a bit panda-eyed.
10 May 2022
Reply from MyBeautyBrand
Hey,
Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.
We are so happy that you are pleased with our customer service and our products. I hope you enjoy using the mascara! I will pass on your feedback to the team.
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
Thank you again for your positive feedback we hope that you will shop with us again soon!
Best wishes,
MyBeautyBrand team x
Slow delivery, duty taxes and damaged products
I waited for the delivery almost 2 weeks. When I got it I needed to pay a duty and taxes in the amount of 30% of the invoice of the order. And when I opened it, one of the products was damaged.
7 May 2022
Reply from MyBeautyBrand
Hi Olga,
We are so sorry your order has taken a while to get to you!
With regards to customs we do not handle this. This can be found on our website under 'orders and shipping' it states that you should be aware that you may be liable for taxes, levies, imports, duties, fees or charges of a similar nature associated with your order - when ordering outside of the United Kingdom.
Please could you email support@mybeautybrand.com so we can sort out your damaged items. We will get this sorted out as soon as possible!
Best wishes,
MyBeautyBrand team x
Had no problems and arrived sooner than…
Had no problems and arrived sooner than I thought it would.
6 May 2022
Reply from MyBeautyBrand
Hey Debora,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
We are so pleased to hear that you had a pleasant shopping experience!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
Best wishes,
MyBeautyBrand team x
Amazing Mascara
I bought Hannah Martin’s Whole Lot of Lashes Mascara and it is really great. It doesn’t clump or smudge but is a tubing mascara that comes off with warm water.
3 May 2022
Reply from MyBeautyBrand
Hey Susan,
Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.
The team are glad you are loving the mascara and hope you enjoy using it!
Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.
We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.
MyBeautyBrand team x
LOVE! Hannah Martin, Whole A Whole Lotta Lashes Mascara!
Finally! Got my order no notice just showed up! I have to say it was worth the wait! I loved Hannah Martin A Whole Lotta Lashes Mascara! Buying it again this time I know what to expect!! Also thank you My Beauty Brand for the respond!
3 May 2022
Reply from MyBeautyBrand
Hi BG Frizz,
We are so sorry your order has taken a while to get to you!
Could you please contact support@mybeautybrand.com so they can look into this for you.
We will get this sorted out as soon as possible!
Best wishes,
MyBeautyBrand team x
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