MyBeautyBrand Reviews

516

•

4.0

Cosmetics shop

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See what reviewers are saying

Amazzzzzzzing service & product..I had issues with a delivery but after contacting them a lovely lady (Flo) sorted it all very quickly, promptly & very supportive throughout, can't fault them in any w... See more

Company replied

My item did not arrive and I confess I didn’t even follow up because the prospect of a row didn’t appeal. However, I later received a standard review email from MyBeauty Brand and replied advising I n... See more

Company replied

The lip oil was to be delivered by DPD. I paid an additional £5 to secure a specific time slot. I gave DPD details about how to access the property with the key safe code and a telephone numbe... See more

Company replied

I had the most positive purchasing experience with Flo. I ordered one single lipgloss, which in the big scheme of things is so minor. The shipping company had a terrible shipping delay of several week... See more

Company replied

Company details

Written by the company

MyBeautyBrand is the next-generation beauty collaborations platform. We partner with global artists, brands and talent to bring you innovative, expert-formulated, limited-edition beauty collections.

Contact info

T C Group Level 1 Devonshire House, 1 Mayfair Place, W1J 8AJ, London, United Kingdom
+44 7399 414759
support@mybeautybrand.com
www.mybeautybrand.com

4.0

Great

516 reviews

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No recent history of asking for reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 27, 2022

Amazing

My small, sparse lashes look amazing after using this mascara. Lifts, separates and volumising.

27 April 2022

Reply from MyBeautyBrand

Apr 28, 2022

Hey Ian,

Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.

The team are so happy that you are pleased with this product! I hope you enjoy using the x Hannah Martin A Whole Lotta Lashes Mascara!

Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.

Thank you again for your positive feedback we hope that you will shop with us again soon!

MyBeautyBrand team x

Apr 26, 2022

Love love LOVEEEEE this product

Love love LOVEEEEE this product! Spencer should make this a full time item! It gives a gorgeous glow and is so multi purpose! So happy with my purchase!

26 April 2022

Reply from MyBeautyBrand

Apr 28, 2022

Hey Ky,

Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.

We are so pleased to hear that you are happy with the quality of the x PaintedBySpencer Plexiglass Illuminator. The team are glad you are loving the products and hope you enjoy using them!

Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.

We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.

MyBeautyBrand team x

Apr 25, 2022

Really lovely mascara

25 April 2022

Reply from MyBeautyBrand

Apr 28, 2022

Hey Paula,

Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.

We are so happy that you are pleased with this product! I hope you enjoy using the x Hannah Martin A Whole Lotta Lashes Mascara!

Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.

Thank you again for your positive feedback we hope that you will shop with us again soon!

MyBeautyBrand team x

Apr 23, 2022

Easy ordering and delivery

23 April 2022

Reply from MyBeautyBrand

Apr 25, 2022

Hey Amy,

Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.

We are so happy that you are pleased with our ordering and delivery process!

Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.

Thank you again for your positive feedback we hope that you will shop with us again soon!

MyBeautyBrand team x

Updated Apr 22, 2022

❤️ LOVE ❤️

This wonderful product made my 50 year old face glow like a teenager!! I love this stuff! Plexiglass Illuminator is TOP NOTCH!!

21 April 2022

Reply from MyBeautyBrand

Apr 21, 2022

Hey Teresa,

Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.

We are so pleased to hear that you are happy with the quality of the product you received. The team are glad you are loving the products and hope you enjoy using them!

Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.

We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.

MyBeautyBrand team x

Apr 20, 2022

Never received my order

20 April 2022

Reply from MyBeautyBrand

Apr 21, 2022

Hi Cheryl,

We are so sorry your order has taken a while to get to you!

Could you please email support@mybeautybrand.com so we can sort this out for you asap.

We will get this sorted out as soon as possible!

Best wishes,

MyBeautyBrand team x

Apr 19, 2022

I like this product and how it was delivered. Thank you

12 April 2022

Reply from MyBeautyBrand

Apr 14, 2022

Hey Anyur,

Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.

We are so happy that you are pleased with our customer service and our products!

Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.

Thank you again for your positive feedback we hope that you will shop with us again soon!

MyBeautyBrand team x

Apr 12, 2022

Never received my mascara.

12 April 2022

Reply from MyBeautyBrand

Apr 14, 2022

Hey Beth,

We are so sorry your order has taken a while to get to you!

I can see that your order has now reached the sorting office so it should not be long now. Please check your inbox for an email from support@mybeautybrand.com

We will get this sorted out as soon as possible!

MyBeautyBrand team x

Apr 11, 2022

Great highlighter!!

Lovely finish! Skin looks as smooth as glass. :-)

11 April 2022

Reply from MyBeautyBrand

Apr 14, 2022

Hey Elly,

Thank you for shopping with us at MyBeautyBrand and for leaving your lovely review.

We are so pleased to hear that you are happy with the Plexiglass Illuminator. The team are glad you are loving the product hope you enjoy using it!

Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.

We really appreciate you writing your positive review, thank you for the support. We hope that you will shop with us again soon.

MyBeautyBrand team x

Apr 9, 2022

I love my mascara

I love my mascara. Thank you so much.

9 April 2022

Reply from MyBeautyBrand

Apr 11, 2022

Hi Dot,

Thank you for shopping at MyBeautyBrand and for taking the time to leave your lovely review.

We are so happy that you are pleased with our product. I hope you enjoy using the x Hannah Martin A Whole Lotta Lashes Mascara!

Please sign up to our mailing list to hear about the latest product launches and collaborations, if you have not already done so.

Thank you again for your positive feedback we hope that you will shop with us again soon!

MyBeautyBrand team x

Apr 8, 2022

I tried it over my skincare and under…

I tried it over my skincare and under my skincare, but sadly either way it started peeling up. Plus I am a darker skin tone and it left a gold streak when I put it on my cheeks (where you apply highlight) so it’s very much not for every slinging. It’s kind of disappointing because I had very high hopes.

8 April 2022

Reply from MyBeautyBrand

Updated Apr 11, 2022

Hi Ken,

Thank you for shopping with MyBeautyBrand!

I am disappointed to hear that the illuminator didn't perform as you liked. I will pass on your feedback to the team!

If you email support@mybeautybrand.com about this they will be more than happy to provide you with a discount on your next order as a gesture of goodwill.

MyBeautyBrand team x

Apr 6, 2022

I HAVE NOT GOTTEN MY PALLETTE

I HAVE NOT GOTTEN MY PALLETTE! CUSTOMER SERVICE NO RESPONSE

6 April 2022

Reply from MyBeautyBrand

Apr 7, 2022

Hi Leathione,

We are so sorry your order has taken a while to get to you!

I can see that your order has now reached the delivery office so it should not be long now. Please check your inbox for an email from support@mybeautybrand.com

We will get this sorted out as soon as possible!

MyBeautyBrand team x

Apr 5, 2022

Mascara

I found this a bit clogging on the eyelash’s at times .

5 April 2022

Reply from MyBeautyBrand

Apr 7, 2022

Hi Jayne,

Thank you for shopping with MyBeautyBrand!

I am disappointed to hear that the mascara didn't perform as you liked. I will pass on your feedback to the team!

If you email support@mybeautybrand.com about this they will be more than happy to provide you with a discount on your next order as a gesture of goodwill.

MyBeautyBrand team x

Apr 4, 2022

Still waiting for it to be delivered!

4 April 2022

Reply from MyBeautyBrand

Apr 7, 2022

Hi Cathy,

We are so sorry your order has taken a while to get to you!

However, for orders to the US the time frame is up to 10 working days which your parcel was delivered within. Please contact support@mybeautybrand.com if you would like more information.

Thank you for your feedback, we appreciate all feedback good or bad!

MyBeautyBrand team x

Apr 4, 2022

Thank you for fast shipping

Thank you for fast shipping! Love my Hannah Martin mascara!

4 April 2022

Reply from MyBeautyBrand

Updated Apr 6, 2022

Hi Amy,

Thank you so much for taking the time to share your wonderful feedback, we really appreciate it!

We're so pleased to hear you love your mascara as much as we do!

We look forward to welcoming you back to MyBeautyBrand.com soon!

MyBeautyBrand Team x

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