Myflowertree Reviews 

797
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the order and delivery services, frequently reporting significant delays or complete non-delivery, especially for special occasions. Customers also faced issues with customer service, finding it unresponsive, unhelpful, and difficult to reach, often leading to a lack of updates or solutions. Furthermore, many reviewers experienced problems with refunds, with the company denying requests or offering unsatisfactory alternatives. Regarding products, some people received items that were different from what they ordered, of poor quality, or did not match the descriptions. Conversely, a small portion of people felt satisfied with their products, describing flowers as fresh and cakes as delicious, with some even experiencing on-time delivery.

What people talk about most

Order

Users describe negative interactions with order, with many reporting that items like cakes and flowers, often... See more

Delivery service

Customers consistently note negative experiences with delivery service, frequently reporting issues with... See more

Product

Customers had ambiguous experiences with product quality and delivery. While some reviewers praised the... See more

Customer service

People report negative experiences with customer service, citing a lack of responsiveness and ineffective... See more

Refund

Reviewers mention negative feedback about refund, with many customers experiencing significant issues when... See more

Reviews shaping this summary

Rated 1 out of 5 stars

NOT DESERVE TO BE GIVEN A SINGLE STAR OTHERWISE THESE FRAUD PEOPLE SHOULD BE TAKEN TO LAW. RAKHI GIFT FOR MY SISTER ON 9TH AUGUST 2025 WAS DELIEVERED AFTER 3 DAYS AND THAT TOO AT 1 AM MIDNIGHT EV... See more

Rated 1 out of 5 stars

@myflowertreemft You are such a pathetic #ecommerce site reason... 1. 5th order same issue delayed delivery. 2. No Support call hold time exceeds 20 minutes. 3. No one responds back on whatsap... See more

Rated 1 out of 5 stars

I have used their services twice assuming the first one might be a one off but the 2d one is exactly the same. Issues: Delivering the gifts really late (in one case, party was over and guests left).... See more

Rated 1 out of 5 stars

I ordered a heart shape chocolate cake and i got a pathetic cake which is completely different from the one I had ordered..they charged me Rs.949 and gave a horrible looking cake..am too much irritat... See more


Company details

  1. Gift shop
  2. Bakery

Written by the company

MyFlowerTree delivers over 1200 orders a day and growing. Our values haven't changed since those days, we're still on our way to make it a highly valuable and reliable brand. We love our customers who trust us with their important occasions. We take this responsibility very seriously.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

797 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(797)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst experience

It was the first time I placed an order on this site and to get my order delivered on the right place I had to issue two complaints one for the late delivery and other for the delivering guy Charging the extra amount for the delivery and insisting on paying the amount . This was highly unacceptable as my friend had to pay the amount to collect the delivery inspite of me paying the full amount in advance.

2 January 2023
Unprompted review
Rated 1 out of 5 stars

substitution policy

In the name of substitution policy they will give any cheap flowers to you. I ordered 20 yellow roses they gave me some 20 cheap flowers.

I argued with them many times but they didnt accept to send 20 yellow roses for which I paid for.

12 December 2022
Unprompted review
Rated 1 out of 5 stars

Cheap, not fresh, not courteous (staff) and a scam

Ordered a truffle cake for express and time delivery. Received a chocolate cream cake, later than promised time and with no customisation whatsoever. Raised a ticket and got told minor variations are to be expected as some expert chefs handmake our cakes so it wont be similar to the photos show - which is understandable of course, but missing message, totally different decor, missing elements such as chocolate dust, ganache topping and truffle flavour altogether makes it a regular chocolate cake.

The so called chefs must know how a truffle cake is made vs how a regular cheap chocolate cake with loads of artificial flavouring, colouring and cheap ingredients is made.

They charge premium price, show premium products but supply very cheap local, not so fresh and of course wrong flavoured cakes!

Would not use them for family or friends, they will undoubtedly ruin your occasion

31 December 2022
Unprompted review
Rated 1 out of 5 stars

Flower tree has pathetic service levels

I have used my flower tree couple of times and their service is pathetic. I paid extra fixed time delivery charges so that my order could be delivered between 9-10am IST and at 11am also there was no update. The customer service number keeps ringing looks like no service team is there. Highly unprofessional site...

23 December 2022
Unprompted review
Rated 1 out of 5 stars

Not impressed by "Impressive Red Blooms"

The "Impressive Red Blooms" were tiny, wilting on arrival and completely dead the following day. Their customer care response: "Our records indicate that your order is already delivered. Any complaint for the perishable products can not be raised after 24hrs from the delivery." Flowers for 24 hours only?

29 November 2022
Unprompted review
Rated 1 out of 5 stars

WORST SERVICE EVER!

WORST SERVICE EVER!! Nobody responds to anything at all. It has been a long time since the order was delivered and despite contacting multiple times, they are very careless at addressing the issue. We received the item that we did not order and no effort has been made from the team to even look into what has happened. Never recommend this website to anyone in future.

15 November 2022
Unprompted review
Rated 1 out of 5 stars

Worst Service, Lied about order delivery, Charged extra but delivered order next day

Worst service. I have sent an order for my girlfriend to surprise her. Firstly they were lying that the order is delivered but in reality it was not. Then I have raised the complaint on the same day - then they delivered it the next day that too very late evening (like 8ish). They have delivered the different flowers than what I ordered as well and when I have raised the complaint then its been a week and they are not replying to me and closing my complaint without any notes. They have charged me 200Rs extra for the fixed time delivery. There was no sense of ownership by the customer service team and the person who was handling my compliant. I will never order anything from their website again. Stay away from this website.

3 November 2022
Unprompted review
Rated 1 out of 5 stars

Non Delivery of Order

Dear All,
Below is a mail dt 12 Sep 2022 at 7.00pm received from MyFlowerTree
Dear R.... M.....,

Your MyFlowerTree order #1087873 is running as per schedule and will be delivered today between 19:00 - 22:00 hrs. Thanks for choosing India's Favorite Florist.

Team - MyFlowerTree.com

Order hasn't been delivered till dt - 16-10-2022.

repeated mail to MyFlowerTree bouncing back with mail as below

Address not found
Your message wasn't delivered to su........myflowertree....m because the address couldn't be found, or is unable to receive mail.
LEARN MORE

Idea of this review is to HIGHLIGHT that MyFlowerTree is a Fake set up.
Please don't fall pray to them

Regards

12 September 2022
Unprompted review
Rated 1 out of 5 stars

Worst service ever

Worst service ever, i placed an order my friend the order was supposed to be deliver within 3 hours its already overdue by 2 hours the customer service lady dosnt even have delivery guy contact. Everytime i called her she said order will be delivered soon. Wasted my 3 hours and money. They dont even have any arrangement to refund money when you explain the issue to them. I would not recoomend anyone to order from this website.

16 October 2022
Unprompted review
Myflowertree logo

Reply from Myflowertree

Dear Raveneet,

We sincerely apologize for the inconvenience caused. At MyFlowerTree, Customer Experience is of utmost importance and we work really hard to make it nothing short of the best.

Based on our records your order was delivered with a slight delay.

We are connecting with the driver to understand the reason for the delay.

We regret the inconvenience caused and assure your of best services in future.

Rated 1 out of 5 stars

Worst company for ordering flowers

Worst company for ordering flowers. I ordered carnations with highly beautiful packaging on the website, and then the guy delivers a bouquet of some other flowers which were not even fresh wrapped in a plastic sheet. The worst company to order anything. There customer service is so bad that they put the blame on you , or will say sorry for the experience and will hung up the call.
Never order anything from them so your special occasion remains special instead of making it a nightmare.

26 September 2022
Unprompted review
Rated 1 out of 5 stars

Fraud site

Fraud site - never order from here. Either it will be extremely late or they will never bring it to you. I am sad to have experienced this service. You dont want to experience that on your mom’s birthday where everyone is just waiting for the bloody cake to arrive from this fraudulent company and surprise, it never showed up. On top of it, hats off to their employees who do a great job at copy pasting false hopes and messages. Dishonest and tiring, took all my money. Their seo is great that made me click on it. Their service and company deserves to shut down.

17 September 2022
Unprompted review
Rated 1 out of 5 stars

My Flower Wpp Scam

No, I wouldn’t recommend this website at all. Its a scam. Its very late delivery, you wont get delivered what you pay for, they have really exquisite cakes for the show so they justify the high prices but what you get is a cheap ordinary cake, second they don’t deliver the add ons that paid for, just a cheap stupid cake and thats all, rather send your loved one a cheque instead of using this stupid website, they are scamming us by eating half your money

16 September 2022
Unprompted review
Rated 1 out of 5 stars

Cheating customers, No customer service

I ordered an expensive bouquet of roses in a vase for my daughter's 18th birthday but they delivered a simple bunch of flowers which do not match with product on display from any angle. When I explained the problem to them by calling their number 9871141000, the customer rep simply disconnected the phone. Thereafter they didn't pick the phone. Bogus site, which is out there to cheat remote customers. Don't go by all the fancy bouquets on their site. These are just images picked from other site. Myflowertree doesn't have the necessary set-up to deliver these. Not at all recommended.

8 September 2022
Unprompted review
Rated 1 out of 5 stars

worst experience ever seen

worst experience ever seen. False Advertisement and Fake promise. Please don't prefer this fake company put yourself in trouble. Customer Assistants don't know how handle problem and customer. Worst experience, If wanna give a gift please try some other good companies.

7 September 2022
Unprompted review
Rated 1 out of 5 stars

This is a fraud site

This is a fraud site. Dont order from here. They collect money online and dont bother to deliver your order. I paid online for a get well soon cushion. When placing the order the expected date of delivery was shown as 3 days from .placing the order. After placing the order they moved the date of delivery further. Now the date has crossed. The customer service has no idea what's going on except to say sorry for inconvenience in a robotic manner. They just cheated me.

My order I'd is 1069037

16 August 2022
Unprompted review
Rated 1 out of 5 stars

Horrible experience with MyFlowerTree

Don’t buy any product with this website very bad experience I ordered same day rakhi deliver but it’s comes to end of 2nd day my order still not delivered and they have very bad customer care phone process they didn’t pick up any call and even customer care executive haven’t professional they ignore your call very disappointed never recommend this site for anyone they stole money too many people.

13 August 2022
Unprompted review
Rated 1 out of 5 stars

Very bad experience I ordered same day…

Very bad experience I ordered same day rakhi deliver but it’s comes to end of 2 nd day my order still not delivered nd they have very bad communication process didn’t pick any call and ignore your call very disappointed never recommend this site for anyone

10 August 2022
Unprompted review
Rated 1 out of 5 stars

They are fraud

They are fraud.
This is a just company operated by few individuals less than 10 may be. Who outsource work to nearby shops with the help of advance payment recieved from customers, which they forward to the shops. Thus, you will only get false promises without any follow-up from a nearby shop at a premium price for substandard product.

In my case, cake got delivered completely different from what they displayed on their website. I traced the shop, turned out it was just a local bakery 3kms away from my home using MFT packings.

In short, they are good with outsourcing and they don't make anything of their own.

5 August 2022
Unprompted review
Rated 1 out of 5 stars

Please do not order from this website

Please do not order from this website. This was one of the most frustrating experience of my life. I live abroad and wanted to surprise my sister for her birthday. I already paid in full weeks before the day and everything. Finally on the day of my sister’s birthday. My mom and dad waited hours upon hour for the gifts to arrive ( 13 hour on that day to be exact) and then finally when it was 10:15 pm my mom received a phone saying that the driver was in some kind of an accident and the goods got damaged so they could only deliver the gifts the next day. It was very disappointing but we understood that unexpected situations happen. So they let my parents know that they will receive the gifts the next day around 10:00 am. The next day rolls around just for the wait to continue. Keep in mind my parents have been waiting an additional 10 hours. Whenever they called to know the where about of the driver they kept changing stories. In the end my parent got one of the most overpriced bad quality flowers and a deformed/horrible tasting cake. If you are looking for a place to waste your money and time I would suggest you go for it.

22 July 2022
Unprompted review

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