Nasagroup Reviews 

260
TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

Mixed results so far, Plus sides, quick speedy payments. Once you get to speak to the right person easy to deal with and very helpful. Negative points, over complicated payslips Setting up my in... See more

Company replied

Rated 5 out of 5 stars

I have used NASA Umbrella on and off since 2017, the quality of the service has been consistently high since 2017. The 'off' times are when I am working in a permanent role. Payroll always a... See more

Company replied

Rated 5 out of 5 stars

First time working through an Umbrella Company and nearly 3 years later, I couldn't be happier with NASA Group! I was a little worried as how it would be but had nothing but a Great Service from the T... See more

Company replied

Rated 5 out of 5 stars

It's now six months since I left another umbrella company after suffering problems. I can honestly say NASA have been great, from enrollment to easy SIPP deductions, payroll depth helpfull too. O... See more

Company replied

Company details

  1. Payroll Service Provider

Information provided by various external sources

Nasa Group specialise in contractor payroll solutions, offering Limited Company, PAYE Umbrella Company, CIS Self-Employed, PAYE Payroll Bureau. 0117 929 7683


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

260 reviews

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4.5

All reviews

(260)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

NASA are the only umbrella I would use

The thing that separates NASA from most other umbrella companies is the quality of their people.
Jamie Springwald and his team are knowledgeable, friendly and professional. Any queries you may have are answered quickly and accurately.
They understand that good service is paramount, and they deliver this to the highest standard.
I have worked with several umbrella companies in the past and NASA is the the ONLY one I would ever recommend.

13 September 2024
Unprompted review
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Reply from Nasagroup

Hi Steve, thank you for taking the time to leave such a lovely review! We appreciate your feedback, I will be sure to pass your comments onto Jamie and the team.

Marlena

Rated 5 out of 5 stars

speed of response

We are a recruitment consultancy. Aidan (Folland) is really quick off the mark - getting new contractors signed up really quickly. Very good service.

4 July 2024
Unprompted review
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Reply from Nasagroup

Thank you for a lovely review Ed! We will pass your comments onto Aidan :)

Marlena

Rated 5 out of 5 stars

The best umbrella company I've used

Of all the umbrella companies I've had to use Nasa was definitely the best one. They are the polar opposite to my previous one (Giant). Nasa's onboarding was smooth and ongoing support was great. Payslips were easy to read and, as far as I could tell, my take-home pay was calculated accurately (unlike my previous one who underpaid me and where I had to claim a rebate through self-assessment rather than the money being in my own account earning interest at 6%...).

But the best thing about Nasa was the pension contribution arrangement through salary sacrifice, a really efficient way of saving tax as opposed to making contributions through net earnings - I hope I can return to Nasa on a future contract.

23 February 2024
Unprompted review
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Reply from Nasagroup

Hi Tarun,
We’re glad to hear this, thank you for your great feedback! I will pass on your comments onto the rest of the team. We certainly hope you will return to NASA in the future. Wishing you all the best!
Marlena

Rated 5 out of 5 stars

Efficient, friendly, helpful

The people who work at NASA are efficient, helpful and friendly.

23 April 2024
Unprompted review
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Reply from Nasagroup

Hi Jo,
Thank you for the lovely review, much appreciated!
Marlena

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, quick to respond to any questions and sort out any issues that occur, can't recommend them enough.

5 April 2024
Unprompted review
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Reply from Nasagroup

Hi Martin,
Many thanks for your kind words. We are glad you had a great experience.
All the best!
Marlena

Rated 5 out of 5 stars

Amazing service

Amazing service. Payment is right on time and always good at taking care of my things. I absolutely recommend them.

2 April 2024
Unprompted review
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Reply from Nasagroup

Thank you for your kind words Pragna,
All the best!
Marlena

Rated 5 out of 5 stars

Great Service

Everyone I have dealt with at Nasa has treated me with the upmost professionalism. I have always received my payments on time. I recommended them to a colleague who has since joined Nasa and is extremely happy with the service he has received.

28 March 2024
Unprompted review
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Reply from Nasagroup

Hi Philip,
Many thanks for leaving us a lovely review,
I will pass your comments onto the rest of the team!
Marlena

Rated 5 out of 5 stars

Great company to use as an Umbrella

Great company to use as an Umbrella. Very good customer service, simple but efficient procedures, fast to respond to querries and overall I had no issues with them for almost the last 2 years.

13 March 2024
Unprompted review
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Reply from Nasagroup

Thank you for a lovely review, glad to hear it! All the best
Marlena

Rated 5 out of 5 stars

Great for salary sacrifice

Went with NASA because they do salary sacrifice. They were very efficient and their scheme is flexible, unlike other agencies; I chose to make maximum contributions and this was done automatically, I didn't need to specify a monthly amount.

Be aware that they are very strict on expenses. Make sure you always get a detailed receipt and if claiming mileage get a petrol receipt. And don't pay for anyone else's meals even if they are colleagues as Nasa may treat this as taxable pay.

Would definitely use them again.

12 March 2024
Unprompted review
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Reply from Nasagroup

Hi Ken,
We appreciate your great review and have passed your comments onto our pensions and compliance team. We are happy that we were able to meet your expectations- we do try our best to provide great service whilst staying compliant with government legislation. All the best for the future and hope to work with you should you ever need an Umbrella company's services again!
Marlena

Rated 5 out of 5 stars

Very efficient

Very efficient, no complaints - would happily use again for an inside IR35 contract.

31 December 2023
Unprompted review
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Reply from Nasagroup

Hi Peter,
Thank you for your kind words, much appreciated!
Marlena

Rated 5 out of 5 stars

Very friendly and fast service

Very friendly and fast service. All documents were clear. Staff at pains to ensure that I was happy. Would definitely recommend!

23 February 2024
Unprompted review
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Reply from Nasagroup

Hi John,
Many thanks for the great review, much appreciated :)
All the best!
Marlena

Rated 5 out of 5 stars

Jesse is always quick to answer...

Jesse is always quick to answer questions efficiently and provides excellent support for my candidates. Makes our process smoother. Highly recommended!

26 February 2024
Unprompted review
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Reply from Nasagroup

Hi James, many thanks for the great feedback! I will be sure to pass your comments onto Jesse, she will be very happy to hear this :)
Marlena

Rated 5 out of 5 stars

No Hassles and Safe Umbrella

I think when things work well they tend to go under the radar and are underappreciated.

I have been using NASA since April last year and they have been flawless to be honest.

Very easy to work with, any queries are dealt with quickly and efficiently.

Paystatements always tally up with what's going into the HMRC app and Bank

Thoroughly deserve 5 Stars

One suggestion if paystatememt design comes up for review would be to give a (April to April) weekly running total of SIPP deductions.

24 February 2024
Unprompted review
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Reply from Nasagroup

Hi Wayne,
Thank you for a great review, much appreciated!
Many thanks for your suggestion, it is definitely something that we will bring up with our software providers. In the meantime we can provide you with a statement of earnings with a breakdown of your income as well as pension contributions, please do not hesitate to get in touch with us and we will be happy to provide one 😊
All the best
Marlena

Rated 5 out of 5 stars

Fantastic Company !

A first class company.
I had a brilliant experience with NASA.
The staff are always friendly and professional and a pleasure to speak to. All pre-employment paperwork was dealt with quickly and effectively, and all payments received on time.
I thoroughly recommend this company.

15 February 2024
Unprompted review
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Reply from Nasagroup

Hi Kevin,

Super review, thanks for the great feedback! Really appreciated. We wish you all the best for the future.
Jamie

Rated 5 out of 5 stars

Perfect service

Always had timely help and the replies are always spot on. Really good service.

6 February 2024
Unprompted review
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Reply from Nasagroup

Hi Scott,
Thank you for the lovely review!
Marlena

Rated 5 out of 5 stars

Wish I knew Nasa before

I have had to use many different agencies because I didn't know about Nasa. I wish that I knew about them before as they have been outstanding. They go out of their way to help you. Great communications. Great rate and simply the best so far for anything I have missed out. Highly recommended!

2 February 2024
Unprompted review
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Reply from Nasagroup

Hi Steve,
Thank you for taking the time to leave such great feedback, it’s much appreciated!
Wishing you all the best for your future endeavours,
Marlena

Rated 5 out of 5 stars

NASA Umbrella company

NASA took over as my umbrella company after a disastrous experience and they have been nothing short of outstanding. Every query I'd had, they were helpful, knowledgeable and dealt with matters promptly and efficiently. I'm no longer a contractor so have left NASA. However, should I return to the contracting world, then I'll happily use NASA again in the future.

Thank you for all you did for me

12 December 2023
Unprompted review
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Reply from Nasagroup

Hi Andy,
It’s great to hear your experience with us was outstanding, I will let the rest of the team know as well. They will be very happy to hear this too :)
We hope to see you again in the future! All the best,
Marlena

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