Native Youth Reviews 141

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

Great selection of really fashionable, good looking clothes to choose from. I regular buy knitwear hear because it's always well made, interesting designs which aren't overpowering. This time I boug... See more

Company replied

Rated 1 out of 5 stars

Trousers came unstiched first time wearing them. Company ignored my emails....AVOID! Shoddy quality

Company replied

Rated 5 out of 5 stars

I really love this brand, the quality is great and the fitting/cut of the clothes is spot on. Never had a problem with deliveries either. I am more recently trying to be more ethical by supporting ind... See more

Company replied

Rated 1 out of 5 stars

Avoid at all costs! Two of the items I ordered didnt fit so I sent them back but it turns out the return address was incorrect on their website and still is. The delivery was rejected as the addres... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Native Youth is a contemporary unisex design house based in the heart of Manchester. We focus on signature details to create both stylish and recognisable menswear and womenswear. Every design is created with sustainability, comfort and style in mind, putting people before product.


Contact info

3.5

Average

TrustScore 3.5 out of 5

141 reviews

5-star
4-star
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1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Still haven’t received my order 6 days…

Still haven’t received my order 6 days later and have no contact about this.

30 October 2024
Unprompted review
Native Youth logo

Reply from Native Youth

Hi Abi

Firstly apologies for this delay to your order.

I have checked the order history and can see the order was dispatched the day after this was placed.

The courier has tried 3 times to make this delivery- as this has now been unsuccesful this is being returned.

Pls do let us know via our customer service email if you still want this shipping or refunding.

Many Thanks
Aneetha

Rated 5 out of 5 stars

Perfect Shirt

Perfect shirt that I had to have—on sale! However… as I was told that I qualified for free shipping, there was no option at checkout for that, and I was only left to pay $25 for shipping ( from the U.K. to the US). As I said, I had to have the shirt, so the shipping just put it at regular price with no shipping. It was worth it though! I’m happy!

30 August 2024
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Reply from Native Youth

Hi Johnny.

Thank you for your review! We hope you're loving the shirt.

Apologies on our behalf for not making this clear enough online, free shipping is available on full price items when no discount has been applied. We will update so this is more clear.

Thanks
Team NY

Rated 5 out of 5 stars

Great quality clothing

Great quality clothing, good price, student discount appreciated and order was dispatched and arrived quickly.

4 September 2024
Native Youth logo

Reply from Native Youth

Great!! Thanks Matt for a lovely review

Rated 2 out of 5 stars

Refund

I returned my parcel, had no confirmation that they have received it, been in contact with them no reply and still have no received a refund.

31 July 2024
Native Youth logo

Reply from Native Youth

Hi Sasha

Sorry for any delays you have had here- we generally do not send emails when an order is returned but we do refund as soon as this is returned and logged.

I can see the order was received back 12 August and the refund processed and sent back to you 13th August within the 2-3 days of receipt as per our refund policy.

Many Thanks
Team NY

Rated 5 out of 5 stars

Fabulous

Fabulous! Loved so much I went back to buy more in the range. Speedy reliable service too. A very happy customer, thank you.

3 August 2024
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Reply from Native Youth

We LOVE these reviews and happy customers! Thank you x

Rated 1 out of 5 stars

I have worn the shorts twice and washed…

I have worn the shorts twice and washed them once. The fabric around the waist clip has disintegrated!!!! Terrible quality clothing, so disappointed. Currently waiting to see if they will refund.

1 July 2024
Unprompted review
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Reply from Native Youth

Hi Beth

Thank you for your review and your comments.

I'm sorry to hear that you have had this quality issue with these shorts. All our factories we work with use high quality fabrics and this one in particular is sustainable. We follow in depth testing and quality controls from our factories to ensure issues like this are minimized and do not arise but as you can imagine there can be a style which gets through.

I will ensure your comments are fed back to the business and quality control team.

Please accept my apologies for this error.

Thanks
Team NY

Rated 1 out of 5 stars

Poor service

After buying the item and paying next day delivery it took me to get in touch with them a couple of days later for them to them tell me that the item was out of stock. The communication and update of the website it poor.

1 July 2024
Rated 5 out of 5 stars

I accidentally ordered an item to an…

I accidentally ordered an item to an old workplace and it was released for shipping within 30mins-1hr of purchasing. I emailed and they were able to change this address and resolved my query quickly and efficiently. Happy with service from Sarah :)

30 May 2024
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Reply from Native Youth

Thank you for you review Emily! Happy this got resolved and sorting for you

Team NY x

Rated 5 out of 5 stars

Love the new collection

Love the new collection, got soo many compliments on my dress. Will definitely be coming back for more!

5 April 2024
Unprompted review
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Reply from Native Youth

Hi Taylor

Thank you for your lovely review!

Rated 5 out of 5 stars

Great knitwear purchases

Great selection of really fashionable, good looking clothes to choose from. I regular buy knitwear hear because it's always well made, interesting designs which aren't overpowering.
This time I bought a great preppy cardigan and a really soft v neck with a great collar detail. The fabric is beautifully soft, and I love them both. They were delivered super quickly as well.

6 January 2024
Unprompted review
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Reply from Native Youth

Hi Martin, thank you for so much for your lovely review! We appreciate your kind words and are happy you love our designs. Thanks again, Team Native Youth

Rated 5 out of 5 stars

Really helpful!

I put the wrong address for shipping and they were so quick to help and change it for me. The products came quickly and I really like them! A really great experience.

5 January 2024
Native Youth logo

Reply from Native Youth

Hey Abilee- so happy you received your items well & quick. Hope you enjoy styling them out.

Thanks
Team NY

Rated 5 out of 5 stars

Great products

Great products, fast delivery.... All great 👍

2 January 2024
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Reply from Native Youth

Hi Boguslaw- thank you for your review! We hope you enjoy wearing your fits.

Thanks
Team NY

Rated 5 out of 5 stars

Great quality

Great quality, reasonable price and fast shipping, what more could I ask for, love this brand 😊

8 December 2023
Unprompted review
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Reply from Native Youth

Hi Nicola thank you for you lovely feedback!! We hope you enjoy wearing these lovely pieces just as much as we enjoyed designing them!

Rated 5 out of 5 stars

Quick delivery, great quality

It was delivered the next day even with standard delivery. The quality of the T-shirts are great, thick material and well constructed. Trousers were a nice design

24 November 2023
Native Youth logo

Reply from Native Youth

Hi Jared

Thank you for your lovely review! Hope you enjoy your new pieces and love them as much as we do!

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