Natures Menu Reviews 

6,757
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 3,132 reviews, reviewers had a great experience with this company. Customers frequently mention that their dogs and cats truly love the meals, enthusiastically finishing every single portion while showing noticeable improvements in their physical condition, glossy coats, and overall energy levels. People also appreciate the attentive and supportive staff who consistently provide reliable assistance when managing subscriptions or handling minor order discrepancies. However, some customers also noted frustrating issues with the delivery service, reporting that third-party courier delays caused frozen packages to occasionally arrive completely thawed and ruined. Reviewers explained that unpredictable shipping times and unhelpful driver handling made receiving perishable items quite challenging on certain occasions.

What people talk about most

Product

Users describe satisfaction with product, noting that dogs and cats thoroughly enjoy the food, have shiny... See more

Delivery service

Consumers find delivery service to be ambiguous, as experiences vary significantly between efficient, on-time... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the food is always of the... See more

Order

Customers had ambiguous experiences with order, often praising the easy website setup and helpful support... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and courteous... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've used nature's menu for a long time now, probably around 20 years. It's what I've raised my puppies on, and kept my adult dogs on. I'm not sure whether the recipe has changed recently as the dogs... See more

Company replied

Rated 5 out of 5 stars

I have always ordered Raw food for my dogs and never a problem. However today 5 bags of food were defrosted, packets of ice were also completely defrosted. I spoke to a lovely lady called Tayla who de... See more

Company replied

Rated 5 out of 5 stars

Great food, my dog eats their raw and my cats have been on their wet food for years. Great for sensitive tummies. We’ve had some trouble with the feeding amount since transitioning on to raw, just n... See more

Company replied

Rated 5 out of 5 stars

A little problem with incorrect item received, but Ben @ customer service was extremely courteous & helpful. Following day received corrected item ( & more). Freddie, the Frenchie, ONLY eats NM - apar... See more

Company replied



Company details

  1. Animal feed shop

Written by the company

At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.


Contact info

4.1

Great

TrustScore 4 out of 5

7k reviews

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4.1

All reviews

(6,757)

3,127 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable delivery and quality

Delivery was on time, with updates as to when it would arrive which were very helpful. The order was well packaged and as expected. I love that I don't have to drive to our nearest supplier any more but can have the food delivered straight to me which is really convenient. My dog loves the raw nuggets and I know she's getting nutritious meals of good quality so we're both happy.

18 September 2026
Rated 4 out of 5 stars

Disappointed this time

Normally, very good Bailey seems to like the food. However this latest delivery there were only 4 bags of food instead of 6 and the icebags were empty. I haven't been in touch because I hadn't realised till after as someone else in the household had unpacked and I have since used 1 bag - so will keep my eye on for future deliveries.

16 September 2026
Rated 3 out of 5 stars

Food isn’t consistent and not as good…

Food isn’t consistent and not as good as they used to be. Sometimes really smelly and my dog wouldn’t eat it! Foxes were happy though! Deliveries terrible and sometimes the food didn’t arrive. Albeit the company did refund and credit some money onto my account as an apology but it was the food I needed. Now order from Paleo Ridge and the food is good! My dog eats it every time unlike natures menu raw food

16 August 2026
Rated 4 out of 5 stars

I've used nature's menu for a long time…

I've used nature's menu for a long time now, probably around 20 years. It's what I've raised my puppies on, and kept my adult dogs on. I'm not sure whether the recipe has changed recently as the dogs aren't eating it the way they once did. I recently got a puppy, who came eating a raw brand, and have switched her to NM (from breeders previous brand)

9 September 2026
Natures Menu logo

Reply from Natures Menu

We truly appreciate your long-standing loyalty to our brand, spanning two decades. We understand your concern about your dogs' recent change in eating habits and the transition for your new puppy. We haven't altered our core recipes but we are always reviewing our ingredients and processes to ensure the highest quality. We value your feedback as it helps us maintain our standards.

Natures Menu

Rated 5 out of 5 stars

A selection of treats that the dogs…

A selection of treats that the dogs love. Great to see good quality ingredients too. Handy variety of pack sizes.

12 September 2026
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Reply from Natures Menu

We're so pleased to hear that your dogs love our selection of treats! It's wonderful that you appreciate the quality ingredients and the variety of pack sizes we offer.

Natures Menu

Rated 5 out of 5 stars

The dog treats are great and loved by…

The dog treats are great and loved by every dog I come across - even those whose owners tell me their dog won't take a treat. And the delivery is always rapid and the packaging excellent.

16 September 2026
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Reply from Natures Menu

We are so delighted to hear that our dog treats are such a hit, even with the pickiest eaters! It's wonderful to know that our rapid delivery and excellent packaging are also appreciated. Thank you for your kind words!

Natures Menu

Rated 1 out of 5 stars

DHL delivery

DHL - dumped two deliveries on doorstep unannounced - (having been cancelled due to arriving at delivery depot at between 2-4am) one at 10pm - both defrosted - have cancelled subscription

16 September 2026
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Reply from Natures Menu

We are concerned to hear about the issues with your deliveries and the condition of your items. We are reviewing our delivery process with DHL to prevent such occurrences happening again in the future.

Natures Menu

Rated 5 out of 5 stars
Natures Menu logo

Reply from Natures Menu

We're so happy to hear you're pleased with our product and that it arrived on time! We truly appreciate your positive feedback.

Natures Menu

Rated 5 out of 5 stars

Excellent product

Great service and excellent product

15 September 2026
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Reply from Natures Menu

We're so happy to hear you had such a positive experience with our product and service! Thank you for sharing your feedback.

Natures Menu

Rated 5 out of 5 stars

Long time customer my dogs love natures…

Long time customer my dogs love natures menu and any issues I may experience are always dealt with quickly can’t fault the staff all lovely from customer services to the Delivery drivers 😊

3 September 2026
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Reply from Natures Menu

We're so happy to hear that you and your dogs are long-time customers and that you appreciate our staff's helpfulness. It's wonderful to know we've consistently met your expectations!

Natures Menu

Rated 4 out of 5 stars

MY only issue with this company is that…

MY only issue with this company is that they use DHL for deliveries. They do not have temperature controlled vans and if the food is delivered late it arrives part defrosted.

30 August 2026
Natures Menu logo

Reply from Natures Menu

We appreciate your feedback regarding our delivery service. We understand your concern about the food arriving partially defrosted due to the delivery method. Your feedback is crucial to us improving our courier standards and processes.

Natures Menu

Rated 5 out of 5 stars

Delivered on time

Delivered on time, thanks to delivery updates and my dogs absolutely thrive on this food.

6 September 2026
Natures Menu logo

Reply from Natures Menu

We're so pleased to hear that your deliveries arrive on time thanks to our updates, and it's wonderful to know your dogs are thriving on our products! Thank you for your feedback.

Natures Menu

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