Made a mistake by entering my email address wrong so no confirmation email, I emailed these guys and had a reply from Efren with in hours, sending me my confirmation for parking! I was so worried abo... See more
Company replied
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Review summary
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I spoke with Hannah today regarding paying the drop off fee at Birmingham airport - due to a massive queue there was no way I was under ten minutes and the website wouldn't let me pay. She quickly con... See more
Company replied
Web chat with Sam for advise regarding parking. Sam remained professional and helpful through the chat. Staff in general have been helpful throughout my contact with them. Nothing as worrying like... See more
Company replied
Emailed the NCP team as had issues with my web browser making an amendment to my booking. What a lovely prompt response with a clear explanation and it turns out that there is a grace period when... See more
Company replied
Company details
Written by the company
Want to get in touch with us before leaving a review? Please email us at TPNCPreviews@ncp.co.uk and we will aim respond to you as soon as possible. To visit our Help Centre, please cut and paste this link:- https://www.ncp.co.uk/help-centre/. To make a payment after parking visit, please cut and paste this link:- https://www.ncp.co.uk/parking-solutions/pay-later/. To request a receipt or refund, please cut and paste this link:https://www.ncp.co.uk/help-centre/i-want-to-request-a-refund/ As the UK’s number one car park operator we have helped millions of customers to find solutions that are right for them. We’ve been able to do this because we have more car parks than anyone else, so there’s more freedom of choice - over 150,000 spaces in over 500 sites Our colleagues are professional and helpful. They really care about delivering great customer service. Many of our car parks are linked via a helpline to our 24/7 national operations centre. We’ve a broad range of products and services, so we can help customers and businesses alike. We are socially and ethically responsible. In 2010 we secured 100% of our electricity from green source. Since August 2017, we’re owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator with 1,043,570 spaces in over 19,000 sites, across 8 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance.
Contact info
United Kingdom
- TPNCPreviews@ncp.co.uk
- www.ncp.co.uk
4.6
Excellent
13k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from NCP National Car Parks
Dear Jason, we are so grateful for your feedback! Thank you for recognizing the efforts of our Customer Service Team via Trustpilot. It was our pleasure to assist you. Please do get in touch with us should you need any further help. Best regards, NCP
The car park on Motherby Lane - Lincoln
The car park on Motherby Lane in Lincoln is probably the worst car park I’ve ever used. The layout of the spaces is extremely poor, and I was unable to get my car out after another vehicle parked opposite me, meaning I had to wait for the other driver to return.
That said, the customer service was excellent. They were very helpful and understanding when dealing with the overpayment caused by the extra time I had to wait before I could leave.
So, although the car park itself needs serious improvement, the customer service definitely deserves credit.
13 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear David, we appreciate you taking the time to let us know about your experience with NCP via Trustpilot today! If there’s anything else we can help you with, please feel free to let us know. Best regards, NCP
Karl on the web chat was extremely…
Karl on the web chat was extremely helpful
14 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Chloe, thank you so much for the kind review! We are happy to know our Customer Service Team was able to assist you effectively. Thanks for sharing your feedback via Trustpilot. Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Sam was very helpful thanks for the help
14 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Hamza, we appreciate your feedback! It’s wonderful to know that our Customer Service Team made a positive impact. Thanks for your review via Trustpilot! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Car park payment issue
Hannah looked carefully into my query and immediately resolved a payment issue.
14 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Shirley, good afternoon and many thanks for sharing your recent review, your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
£44 for 40 mins in a car park - disgusting company!
Dropping family at Birmingham Airport. First 10 mins is free, but caught in a queue getting baggage dropped off (despite being more than 2.5 hours early for the flight). Returned as quickly as I could and got charged £44 for apparently 40 mins. Sorry, but no excuse for surcharging customers for the airport’s failure to do its job quickly and efficiently. No “competition” for drop off, so this is monopoly pricing devised between Birmingham International and NCP to screw the rest of us over. Disgusting and immoral. Exactly the sort of business to AVOID!
14 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Mark, good afternoon and thank you for sharing your feedback here on Trustpilot. We are sorry to hear your views regarding the drop off facilities at Birmingham Airport and we will share your comments internally. The intention of the drop off area is for speedy set downs, with various options at the Airport for those who may wish to leave their vehicle and assist their loved ones into the Airport, but we apologise for your visit not being in line with your expectations. Please do get in touch with us should you need any support Best regards, NCP
Eric…
Eric was supportive when I was concerned about the App not loading and not being able to pay. He was professional and helpful.
13 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Hac, thank you so much for your recent Trustpilot review! It’s fantastic to know that Eric was able to assist you with your query. Please do get in touch with us should you need any further help. Best regards, NCP
Went to pick my gf and her sister from…
Went to pick my gf and her sister from Birmingham airport pick up zone,10 mins are free to pick them up didn't even realize the traffic took us 24 mins to get out
. So when I checked on there website it said we owe them 14 pounds . Call ncp didn't had to wait long at all spoke to a nice guy called sam.. he checked the cameras and then sent me email that I don't have to pay anything brilliant usually it takes ages but this was so smooth thanks sam
13 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Onkar, good afternoon and many thanks for sharing your recent review, your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
I was advised to contact based on the…
I was advised to contact based on the fact I paid for parking incorrectly and had a refund response back in a very timely manner
11 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Debbie, hello there and thank you so much for sharing your review here on Trustpilot. We are delighted to receive your 5* review and appreciate you taking the time to share your comments! Best regards, NCP
Parking has been paid online
Parking has been paid online. Prebooked.
Couple weeks later received fine for unpaid parking.
20 July 2026
Unprompted review
Reply from NCP National Car Parks
Dear Armands, good afternoon and many thanks for sharing your recent review, although we are sorry to hear you have received a PC for your parking visit. We would very much like to review this with you, so please do respond to our info request or email us via TPNCPreviews@ncp.co.uk. Best regards, NCP
Great customer service experience
Spoke to the lovely Eric today , I had an issue with a parking payment at one of the NCP car parks. He was very patient and went through with me step by to resolve the issue. He’s calm spoken and put mind at ease with the situation.
13 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Cassandra, thank you so much for your recent Trustpilot review! It’s fantastic to know that Eric was able to assist you with your query. Please do get in touch with us should you need any further help. Best regards, NCP
Reply from NCP National Car Parks
Dear Dave, good afternoon and many thanks for sharing your recent review, your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Reply from NCP National Car Parks
Dear Wilfredo, hello there and thank you so much for sharing your review here on Trustpilot. We are delighted to receive your 5* review and appreciate you taking the time to share your comments! Best regards, NCP
Great services by Eric
13 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Hidayat, thank you so much for your recent Trustpilot review! It’s fantastic to know that Eric was able to assist you with your query. Please do get in touch with us should you need any further help. Best regards, NCP
Online portal not allowing me to make…
Online portal not allowing me to make the changes I needed but 1 email to NCP customer services and 24 hours laters it was all resolved and they sent me follow on comms to confirm
13 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Rob, good afternoon and many thanks for sharing your recent review, your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
Helpful customer service
Made a mistake and thought i paid when leaving one of the NCP and it was a pay on arrival, Eric was super helpful and sorted it for me so I wasn't charged. Sorted this really quickly.
12 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Chloe, good afternoon and many thanks for sharing your recent review, your feedback via Trustpilot means a lot to us! Please do get in touch if you need any further help at TPNCPreviews@ncp.co.uk. Best regards, NCP
As the barrier didn't accept my QR…
As the barrier didn't accept my QR code, I had to take a ticket and then contact customer services. They started the session on the App and reset the code for me.
Unfortunately, when trying to exit the car park my QR code still wasn't recognised so I had to buzz through to customer services. This whole thing makes me wonder why I bother parking there.
12 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Neil, thank you for your kind words! We're so happy to hear that our Customer Service Team was able to assist you. We appreciate your feedback via Trustpilot! Please do get in touch with us should you need any further help. Best regards, NCP
I was worried and confused about a…
I was worried and confused about a payment. The customer service was very helpful.
11 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Myriam, we appreciate the fantastic review via Trustpilot, we are glad we could be of service. If you need any further help, please reach out to us at TPNCPreviews@ncp.co.uk. Best regards, NCP
Sam was very helpful in resolving my…
Sam was very helpful in resolving my issue…a credit to your company!
11 August 2026
Unprompted review
Reply from NCP National Car Parks
Dear Bryan. thank you for sharing your recent review here on Trustpilot. We really appreciate your positive feedback from contacting our team and please do get in touch with us should you need any further help. Best regards, NCP
8 pound for 2 hours
8 pound for 2 hours, thought it said on machine 4 pound for 2 hours so paid 8 thinking I had 4 hours... my own fault but was there 2hrs 30mins and receive a 100pound fine... wont be using ncp car parks again, hope the robbing ***** go bust
26 July 2026
Unprompted review
Reply from NCP National Car Parks
Dear Ben, thank you for your recent Trustpilot review. We are sorry to hear your feedback and would be happy to review your PC issuance with you. Please do respond to the information request we sent a short while ago or email us at TPNCPreviews@ncp.co.uk so we can discuss the case with you. Best regards, NCP
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