Your great array of products that met the criteria we were looking for was impressive. In particular we were very impressed by the knowledgeable professionalism and kindness of your staff. Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am delighted with all my products, they are excellent quality, all natural & organic, very good value & last a long time. I have used the blend oils in my diffuser for many years, love all the remed... See more
Company replied
Excellent choice of products, Easy to order, quick delivery, packaged well superb customer service I ordered the Neals Yard / Morris’s &Co hand soap and hand lotion and it exceeded all my expectatio... See more
Company replied
Products are amazing and the staff are alwasy so welcoming and kind without being too intrusive or salesy. Shame they changed the branding as it is so bland now, hopefully they will revert soon to flo... See more
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Company details
Written by the company
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Contact info
United Kingdom
- www.nealsyardremedies.com
4.7
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The quality of the products
The quality of the products, simply gorgeous. The packing very good. Ordering online simple and information about the products and how to use them very good. My only disappointment is the rewards system whereby the purchase I made at the same time as joining the loyalty scheme wasn't applied.
27 October 2026
May use AI-assist with repliesRead more
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Quick delvery
26 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear of your positive delivery experience. Thank you for sharing!
With best wishes,
NYR
Love the frankensense,thought the…
Love the frankensense,thought the testers a bit small for the money.
27 October 2026
Reply from Neal's Yard Remedies
Thank you for taking the time to leave a review. It's wonderful to know you're enjoying the Petrichor Eau de Parfum. We also appreciate your honest comments regarding the samples and will take them on board.
With best wishes,
NYR
Reply from Neal's Yard Remedies
We are so pleased to hear that you are happy with your items and that your order arrived quickly. Thank you so much for taking the time to share your wonderful feedback with us.
With best wishes,
NYR
Fast delivery
Very fast delivery (next day) and goods arrived undamaged and to the expected quality.
27 October 2026
Reply from Neal's Yard Remedies
Thank you for your review. It's great to hear that your order reached you the very next day and that everything arrived exactly as hoped. We look forward to welcoming you back again soon.
With best wishes,
NYR
Quality products, beautifully presented
I love these products - have just started using them after many years.
Delightful perfumes & quality products
25 August 2026
Reply from Neal's Yard Remedies
Thank you for your lovely review. We're delighted to hear you've rediscovered our products and are enjoying them once again. It's wonderful to know that both the quality of our formulations and our aromatic blends have left such a positive impression.
With best wishes,
NYR
The salesperson was so well informed
The salesperson was so well informed . I think someone trained in aromatherapy ? So the whole experience was enjoyable and informative.
26 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that our team member's knowledge and expertise in aromatherapy helped make your visit both enjoyable and informative.
Thank you for sharing your lovely feedback with us.
Best Wishes
NYR
Reply from Neal's Yard Remedies
Thank you for sharing your positive feedback! We are so pleased to hear that you enjoyed your visit and found our Islington team polite and helpful. We look forward to seeing you again soon.
With best wishes,
NYR
I love the large refill bottles of the…
I love the large refill bottles of the hand wash. This is the only handwash I've found so far that doesn’t leave my hands dry, cracked, peeling and very sore.
26 October 2026
Reply from Neal's Yard Remedies
We're so pleased to hear our hand wash has made such a difference for you. Knowing that it helps keep your hands feeling cared for and comfortable means a great deal to us. Thank you for your kind feedback.
With best wishes,
NYR
Reply from Neal's Yard Remedies
We're so pleased to hear you had a positive experience shopping with us. Thank you for your lovely feedback, and we hope you continue to enjoy your product.
With best wishes,
NYR
Xmas Gift for a Neals' Yard Fan !
This is a Christmas gift for a good friend who is a big fan of Neals Yard products so I know it will be well received !
26 October 2026
Reply from Neal's Yard Remedies
Thank you for your kind review. We're delighted that our products came to mind for such a special occasion, and we hope your friend is thrilled with their Christmas surprise.
With best wishes,
NYR
Arrived on time and good condition.
26 October 2026
Reply from Neal's Yard Remedies
We're so pleased to hear that your order arrived on schedule and in perfect condition. Thank you for sharing your positive feedback!
With best wishes,
NYR
Christmas gifting
Excellent offer, efficient ordering and delivery and I just love the products!
26 October 2026
Reply from Neal's Yard Remedies
Thank you for sharing your experience. We're delighted everything went seamlessly from checkout to delivery, and we're thrilled that our products continue to bring you joy. Thank you for choosing our products to gift onto others.
With best wishes,
NYR
Always happy with Neal's yard products
Always happy with Neal's yard products. My items were delivered in good time and packaging is excellent.
26 October 2026
Reply from Neal's Yard Remedies
We are so pleased to hear that you are always happy with your purchases and that your order arrived promptly and safely.
Thank you so much for taking the time to share your lovely feedback.
Best Wishes
NYR
Reply from Neal's Yard Remedies
We are glad you enjoyed your experience with our swift shipment and careful packaging. Thank you for the positive feedback.
With best wishes,
NYR
When the item arrived the box was…
When the item arrived the box was slightly damaged and broken, as this item is a gift I opened it to check the contents, which thankfully were intact
26 October 2026
Reply from Neal's Yard Remedies
Thank you for letting us know about your experience. While we're pleased the product itself arrived intact, we're sorry that the condition of the outer box fell short of expectations. Your feedback is greatly appreciated.
With best wishes,
NYR
I love the quality and packaging of the…
I love the quality and packaging of the product.The staff who served me was very welcoming offering me tea.
I like that you recycle your lovely blue bottles and love how you use them in the shop.
It would be lovely if you showed people how to make the pendant light you have in the new Oxford shop.
The only thing I don’t like is your location in westgate in Oxford. It is a terrible wind tunnel of a place, th high street was much better.
Linda Manning
27 October 2026
Reply from Neal's Yard Remedies
We are glad you enjoyed your experience with our packaging, quality, and the welcoming hospitality of our team.
It is wonderful to know our recycling initiatives and blue bottle displays resonated with you.
We appreciate your feedback regarding our move to the shopping center compared to our previous high street spot. Your comfort is important to us,
Thank you for sharing these valuable observations.
Best Wishes
NYR
Gorgeous product this cream is so rich
Gorgeous product this cream is so rich, a small amount goes a long way,
I’ve tried every moisturiser out there and this is the best for mature skin and it smells devine too.
Would highly recommend, it’s worth every penny.
26 October 2026
Reply from Neal's Yard Remedies
We're so pleased to hear our Frankincense Intense™ Lift Cream cream has become a favourite. Knowing that it stands out among so many products you've tried is a huge compliment. Thank you for your kind words and support.
With best wishes,
NYR
I love the products, no nasties, smell amazing!
I love the products. No nasties and they really suit my skin (feels and looks great)and smell amazing.
Always packaged beautifully and feels special.
Delivery always timely and I LOVE the loyalty rewards. Customer for life here!!
26 October 2026
Reply from Neal's Yard Remedies
We're so grateful for your kind feedback. Knowing that our products have earned a permanent place in your routine is incredibly rewarding. We're also delighted that the presentation, delivery experience, and loyalty rewards have helped make each order memorable. Thank you for sharing!
With best wishes,
NYR
A good product delivered on time.
26 October 2026
Reply from Neal's Yard Remedies
We're so pleased to hear you are happy with the product and that it arrived promptly. Thank you for sharing your wonderful feedback.
With best wishes,
NYR
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