I did not receive what I really wanted: an address for my nephew who has not communicated with me for 10 years. The NeighborWho plan is now only 7 day trial -- not 30 days as stated above. The da... See more
Company replied
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See what reviewers are saying
paid $5.00 for the free trial thinking I could get a list of owners for a historical property in VA built in 1899. The original owners Baker Chocolate family wasn’t t listed. ZERO OWNERS listed. HAHA... See more
Company replied
My mother clicked to look at something in her neighborhood and was initially charged $1.00 on September 13, 2025. She didn't notice that they immediately started charging her $44.86 a month. $315.02... See more
Company replied
Like another reviewer, I did the trial and then noticed I was getting charged $44.86 a month. It was NOT obvious during the signup process that I was going to be auto-enrolled once the trial was ove... See more
Company replied
1.9
Poor
50 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I DID NOT RECEIVE WHAT I NEEDED
I did not receive what I really wanted: an address for my nephew who has not communicated with me for 10 years.
The NeighborWho plan is now only 7 day trial -- not 30 days as stated above.
The day after selecting the plan I tried to cancel out of an abundance of caution. INCREDIBLY the company wants $21+ to cancel immediately. WTF?
I had already written down the support email and CS phone number when I started the plan.
Notice the great reviews (not). Does the company and its personnel have NO pride of ownership? It probably isn't worth asking them since I am sure they are so lame they don't care to be ethical and honest.
Bye bye!
25 May 2026
Unprompted review
Reply from NeighborWho
Hi Marcia,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you weren't able to locate the information you are looking for.
The information in our reports comes from aggregated public records and publicly available data. Property sales data can come from the municipal office responsible for recording real estate transactions in the area. Parcel information may come from county records. The report may also contain tax assessment, mortgage data, and much more. We are dependent upon the data that has been made digitally available by county records and other public sources.
If we are missing data on a property, please know that we are constantly updating and expanding our database to provide the most accurate and comprehensive reports we can.
If you are seeing no results for your property search, please first check to see that you have entered the address correctly. If you were trying to search an apartment or suite, please try searching without the apartment number to return any data we have about the building. If we do not have any results for a property, we do not currently have any data for the address you searched. We are continuously adding to our database to be able to return data on more properties and improve the information we provide.
Nonetheless, please be assured that your account was canceled and you will no longer be billed moving forward.
If you have additional questions, please don't hesitate to contact us at support@NeighborWho.com.
Scam - AVOID
My mother clicked to look at something in her neighborhood and was initially charged $1.00 on September 13, 2025. She didn't notice that they immediately started charging her $44.86 a month. $315.02 later, I caught it. They hid behind their T&Cs. It's a scam. Everyone knows scammers charge a small amount to see if you notice (i.e. $1), then hit harder. Customer Service was not helpful. Avoid this at all costs. In fact, the whole thing should be shut down.
27 March 2026
Unprompted review
Reply from NeighborWho
Hi Ali,
Thank you for taking the time to share your feedback with us.
I sincerely apologize for any confusion or inconvenience this may have caused.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We would like to investigate further on this matter however we cannot locate an account under the information provided.
Please email us at support@NeighborWho.com.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Reply from NeighborWho
Hi Michael,
Thank you for taking the time to share your feedback with us.
We do apologize for any confusion or inconvenience this may have caused.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
We were able to locate your account using the information provided. Your account was closed on 01/02/26 because it appears you disputed our charges with your bank. Please be assured the account is canceled and closed. We are locked out of any further transactions. You would need to follow up with your bank regarding the resolution of the dispute and the return of any funds to your account.
If you have any questions please feel free to contact us at support@NeighborWho.com.
This is a scam
This is a scam, I have reported it to the police, the better business bureau as well as my credit card company. How they managed to charge my account for the past 3 years is beyond me. I have never been interested in a property nor have i tired to purchase a property in the USA. At no point did i agree to a monthly charge, at no point did i give my info. What is also fishy is if you call them the first option is "would you like to cancel your account". The website is fishy. I dont even have an account i can log into to cancel the "subscription"
3 May 2025
Unprompted review
Reply from NeighborWho
Hi Aj,
Thank you for bringing this to our attention.
NeighborWho can help you learn more about your neighbors and properties in your neighborhood. You can get property details on houses on your street, current and past owners, and public records on people living nearby. We aggregate public records such as deeds and assessments to compile in-depth reports on properties & people, which may include more information than you find on sites like Zillow® or Trulia®.
All searches are run by you in your account, once you sign up for an account.
To further investigate this for you, please email us at support@NeighborWho.com ATTENTION: CUSTOMER CARE TEAM so we can assist you immediately with your concern.
Firstly, don’t waste time or money
Firstly, those five star reviews were probably the owners of the company’s cousins. The information I received was horrendously a hot mess. It was inaccurate, it was wrong, not up to date. In fact I distinctly asked for certain dates and they only went up to 2009. The rep tried to make me feel I didn’t understand. Plus, I’m not even sure if I was chatting with a real person. Supposedly, I was told I was sent over to a human. Their Al was so brutal it couldn’t understand anything. I asked for a second tier person and they were not available.
So, their customer service is untrained. Their customer service is taught to say I apologize but then that could be their only English. The person I spoke to gave me I apologize 4 times.
Second, the info I did read does not coincide with their so called site information presented, false advertising.
Thirdly, they are just a bunch of scammers who I bet, and I am a betting person, that they are a bunch of scamming thieves. They better not bill me.
Fourthly, I am going to send snail mail to GA’s attorney general. They need to be shut down. They are awful. DO NOT WASTE YOUR MONEY! But don’t listen to me. Read their reviews. The retorts from the company probably generated from a top notch AI program. I am going to see who owns this mess.
22 March 2025
Unprompted review
Reply from NeighborWho
Hi there Mary,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience did not meet your expectations.
Providing excellent service is very important to us, and we take concerns like yours seriously.
NeighborWho's public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct.
However, we can only work with the information provided to us within public data.
Please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
We were able to locate your account and can confirm that your account was cancelled as requested.
opportunistic SCAMMERS
This company is a huge opportunistic scam. They need to be shut down. I never agreed to ANY payment whatsoever and they are charging me 89$ per month. Now I have to waste my whole day fighting charges I didn’t even approve or know about. Total jerks.
Update - this company tries to absolve itself of any wrong doing by constantly responding with “we would be happy to look into this for you” BS. As per your suggestion, NeighborWho, I have
“reached out” many many times to try getting to the bottom of this scam. Not only do you have me going in circles,
conveniently, but your customer service agents are not trained. They are reading from a script so as to avoid any direct communication regarding an actual issue. I feel bad for all your employees, and again - if anyone is reading this - AVOID NEIGHBORWHO
11 November 2024
Unprompted review
Reply from NeighborWho
Hello There,
We are saddened to hear you had a negative experience. At the time of sign up we do have terms that have to be agreed to prior to an account being created. One of those terms outline that this is a subscription plan and will auto renew until elected to cancel. We would be happy to look into your account for you, but do require a bit of additional information. Please feel free to contact us at support@neighborwho.com
It’s a scam to get your email & phone number
paid $5.00 for the free trial thinking I could get a list of owners for a historical property in VA built in 1899. The original owners Baker Chocolate family wasn’t t listed. ZERO OWNERS listed. HAHA FUNNY WEBSITE GOOD FOR ZERO I basically just sold my info to this website for $5.00. They may refund the money upon cancelling but it doesn’t matter. The website owners got what they were after.
1 September 2024
Unprompted review
Reply from NeighborWho
Hello Paige,
Please be assured that we do not sell your personal information. Additionally, if you would like to opt out your information, please feel free to contact us at support@neighborwho.com and we would be happy to help.
I took the $5 7 day trial
I took the $5 7 day trial. Almost every piece of info I got was wrong. When I tried to cancel the email provided was a website. There was no email. After the holiday weekend I called to cancel but was already charged.i wouldn't trust any info they have.
25 May 2024
Unprompted review
Reply from NeighborWho
Hello Carleen,
I was able to locate your account and issue you a refund of the monthly charge. Please feel free to let us know if you require any additional assistance at this time and we would be happy to help.
I do not recall subscribing to this…
I do not recall subscribing to this product, nor do I recall a 7-day trial! I saw a payment of &44 come across my account but it was declined by Navy Federal. I tried to call the phone number on the charge but the number was a busy signal. Cancel this subscription.
8 May 2024
Unprompted review
Reply from NeighborWho
Hello Rochelle,
We would be happy to look into this for you, but do require a bit of additional information. Could you please contact us at support@neighborwho.com
Worthy of negative stars.
If I could assign negative stars, I would. I was searching an address, the system “ran the information,” indicated that I would be able to access it and made me pay to do so. After I paid, it said “property not found”. This screams of a scam and if the company is actually monitoring this - do better and I want a refund.
2 May 2024
Unprompted review
Reply from NeighborWho
Hello Meaghan, We apologize for any problems you have had with the account. Please be assured that the account was canceled and you were issued a refund of $5.00. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution. The information in our reports comes from aggregated public records and publicly available data. Property sales data can come from the municipal office responsible for recording real estate transactions in the area. Parcel information may come from county records. The report may also contain tax assessment, mortgage data, and much more. We are dependent upon the data that has been made digitally available by county records and other public sources.
If we are missing data on a property, please know that we are constantly updating and expanding our database to provide the most accurate and comprehensive reports we can.
I am unsure how I was enrolled or…
I am unsure how I was enrolled or charged for this service. I can remember being on a website to look someone up, but when it was going to charge me I just left the page. I have no idea how this happened.
I am extremely upset and disappointed that companies like this can get by with charging people's credit cards and then say "well we told you so." But what about the people who have never used this service? And getting enrolled even in the what people refer to as the free period? What resolution do we have?I am unsure how I was enrolled or charged for this service. I can remember being on a website to look someone up, but when it was going to charge me I just left the page. I have no idea how this happened.
I am extremely upset and disappointed that companies like this can get by with charging people's credit cards and then say "well we told you so." But what about the people who have never used this service? And getting enrolled even in the what people refer to as the free period? What resolution do we have?
22 April 2024
Unprompted review
Reply from NeighborWho
Hello Connie, I was able to locate your account. At this time, it does reflect that the service was utilized for that initial search. I was able to cancel and process a refund for the additional charges. At the time of sign up we do outline that this is a subscription and will auto renew until elected to cancel. I will be sending an email with your refund information. If you have any additional questions please feel free to contact us.
Scam super scam!
Scam! Scam! Scam!!! Rip off. I paid the dollar then went to the website to try and make sure that I wasn’t going to be billed. And nothing was apparent on the site. When I went to the “my account” page, nothing. Then I noticed on my credit card notification I was billed for 29 bucks. Knowing that was the only thing I used that card for I knew instantly that it was NeighborWho.com. I instantly went back to the website and it took a long time to find the how do I cancel selection. Eventually I found it and went through the process. Just like a scam it got me for 29 bucks. No one to voice my displeasure with. While it may be futile I am going to use any social platform that your site subscribes to and I am going to warn people about the scam!
24 March 2024
Unprompted review
Reply from NeighborWho
Hello There,
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. We also include instructions on how to cancel and contact us during the sign up process. Additionally, we would be happy to look into this for you, but do require additional information to locate your account. Please contact us at support@neighborwho.com
I'm deeply disappointed with…
I'm deeply disappointed with NeighborWho. The website's auto-billing system is incredibly misleading. I signed up for the 7-day trial without being informed that I would automatically be charged $44 for the following month. I only realized this when I received an email notification from PayPal about the charge. Despite attempting to cancel any auto-billing within my account settings after the initial payment, there was no indication that my account would be billed $44 after the trial period. This lack of transparency feels like a deceptive practice on the part of the company.
25 March 2024
Unprompted review
Reply from NeighborWho
Hello Kate,
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. In order to create your account this is one of the terms that has to be acknowledged and agreed to. If you have any additional questions please feel free to contact us at support@neighborwho.com
This site has to be the worst most…
This site has to be the worst most useless site on the internet. The information is not accurate and the phone numbers they provide will have you calling people who have no relation to those you're trying to contact.
15 February 2024
Unprompted review
Reply from NeighborWho
Hello Hunter,
I'm sorry to hear you ran into any inaccurate information in your reports.
NeighborWho is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
auto-enrolled without clear consent
Like another reviewer, I did the trial and then noticed I was getting charged $44.86 a month. It was NOT obvious during the signup process that I was going to be auto-enrolled once the trial was over. Imo this is a shady business practice regardless of how obvious the company makes it up front. The honest thing to do would be send an email at the end of the trial asking if the person wants continue, and if there’s no reply, assume the answer is “no” and don’t start charging them.
UPDATE: I reached out to them and they agreed to give me a refund. Still not pleased about the hassle or their use of the auto-enroll strategy, but props to them for cooperating.
7 December 2023
Unprompted review
Reply from NeighborWho
Hello John,
When signing up you do have to agree to our terms of service. One of the check boxes outline that this is a subscription plan and will auto renew until elected to cancel. We do apologize for any inconvenience that has been incurred. If you require additional assistance at this time please contact us at support@neighborwho.com and we would be happy to help!
Charged after I had cancelled
I cancelled my subscription, received a confirmation email, and yet, my credit card continued to be charged 16 days later. I have now initiated a dispute with my credit card company's assistance for a refund. This is very time consuming and frustrating.
2 January 2024
Reply from NeighborWho
Hi there Diane,
Thank you for reaching out.
We were not able to locate a recent charge.
Can you please email us at support@NeighborWho.com so we may assist you better?
Reply from NeighborWho
Hello Vanessa,
Thank you for your review! We are happy to hear you were satisfied with our service!
Not current for information …
Not current for information along with factual use is limited
1 September 2023
Reply from NeighborWho
Hi there Jennifer,
I'm sorry to hear you ran into any inaccurate information in your reports.
NeighborWho's public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct.
However, we can only work with the information provided to us within public data.
We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any additional questions, please feel free to contact us.
I’ve never subscribed
I’ve never subscribed. I only authorized one time payment of like $2. Then started to get $45 automatic withdrawals from my bank every month. I’ve never
15 November 2023
Reply from NeighborWho
Hi there Andrey,
Based on your review it appears that you may have signed up for our 7 day $1.00 trial.
If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page.
We can confirm that your account was cancelled and refunded on 12/17/2023.
If you have any questions please feel free to contact us at support@NeighborWho.com
I am a real estate broker and we like…
I am a real estate broker and we like to use this site to find owners of properties, it works well
5 December 2023
Reply from NeighborWho
Hello Greg,
Thank you for your 5 stars! We appreciate your review.
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