Had a serious health issue first day and professional and prompt response probably save my life. Hotel management could not have done more to assist my wife and son who flew out the next day. Accomm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Val D'Isère April this year as a solo skier. Staff lovely, hotel great location and fab spa. Food was delicious, and area for solo skiers to sit together in the restaurant. Ski guiding in the afternoo... See more
Great service, when we phone to arrange our big family holiday for next year. Complicated with 8 of us and wanting different lengths of stay. Provided several options for us to choose from and then w... See more
Easy to follow and browse the Website. This will be my 5th Neilson holiday and 3rd visit to Croatia. Excellent follow-up e-mails once booked to keep me informed . Very pleased [so far] with all aspec... See more
Company details
- #106 of 146 best companies in Tour operator
- #3 of 4 best companies in Beach Resort
- #6 of 8 best companies in Luxury hotel
- #20 of 23 best companies in Ski holidays
- #2 of 2 best companies in Ski resort
Written by the company
Neilson offers a range of award-winning overseas active holidays across seven countries, including beach clubs, ski chalets and yachts. There aren't many companies where 7 out of 10 of our guests return to relive the experience again, and again. Mind you, there aren't many holiday companies like Neilson. In part it's because we're in some of Europe's most beautiful locations - across Greece, Sardinia, Croatia and Turkey - and now Mauritius. All our activities are inclusive, likewise the delicious, locally sourced food. And in part it's because of how a Neilson holiday makes you feel. Our holidays are a unique alchemy; the enthusiasm of amazing guests and the dedication of equally amazing staff; a willingness to give it a go now and have a laugh about it later. We call it good energy and you'll feel it the moment you walk into any of our resorts.
Contact info
United Kingdom
- www.neilson.co.uk
4.6
Excellent
989 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We love this holiday for its realiable…
We love this holiday for its realiable good break, delivers more than promised.
4 August 2026
Neilson is terrific
Neilson is terrific - the staff are enthusiastic, very competent and capable in instruction and coaching. The local staff in the restaurants and bars are excellent. The facilities are spot on, the variety of activities is exceptional and the premises, Messini Beach, was beautifully clean and cared for.
27 July 2026
There is a glitch in the booking system…
There is a glitch in the booking system when it comes to paying where the Amex approval box was offscreen which made payments difficult. I’ve experienced challenges with the Nielsen payment interface previously so worth looking into.
3 August 2026
Easy to book and when I’d made a…
Easy to book and when I’d made a spelling mistake on name your team contacted me to check it out
2 August 2026
Efficient and friendly booking call
1 August 2026
No sailing. Negligible bike riding.
Mangia Scicily - avoid - Sadly no sailing available and negligible mountain biking despite the exaggerated promises of both on their website.
Nice resort but definitely not if you want waterpsorts and riding.
20 June 2026
Unprompted review
Very knowledgeable and helpful person…
Very knowledgeable and helpful person who made our booking.
29 July 2026
Very easy to book
Very easy to book. Really clear steps on the website for the different aspects of the holiday meaning less likely to mess up the booking.
29 July 2026
Holiday looks brilliant .
I did struggle to complete the booking online but once I was in the phone, it was very simple indeed. Kind, friendly and helpful girl.
30 July 2026
Incorrect instructions regarding…
Incorrect instructions regarding uploading API information on carriers website. You can only enter this data 24 hours before check in. Neilson instructions said make sure you add these details 6 weeks before you travel
22 July 2026
Neilson's great holidays.
The search on the website & the booking process is very easy and simple. Within minutes I found what I was looking for.
29 July 2026
Good & helpful
22 July 2026
Amazing kids club
We had such a great week in Mauritius with Neilson Holidays - all the staff were fantastic and the activities were great. A special mention for the kids club that our three children aged 5, 8 and 11 had the best time at - Alice, Lily and Emma looked after our girls amazingly. They had such a great time with so many fun activities - paddleboarding, snorkling, sailing, tennis, pickleball, volleyball, zumba, arts/crafts, dancing...the list goes on. They loved it so much and are already asking to go back! Thanks Neilsons!
21 July 2026
Best Flotilla Holidays No 5 done !!
Easy to book, great transfer service, amazing holiday. Staff were awesome.
21 June 2026
I booked a flotilla holiday and dealt…
I booked a flotilla holiday and dealt with Esmie, who was helpful on the phone.
21 July 2026
Knowledgeable staff
Very good customer service from Eva . Knowledgeable about the resort and everything fairly straight forward and made booking easy.
28 July 2026
Easy online booking
Easy online booking, selecting room, transfers, late checkout all at time of booking
19 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.