nesto mortgages Reviews 340

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly impressed with quick response times and smooth user experience. People also frequently mention securing great rates and a user-friendly online portal. However, some customers also noted issues with disorganization and unresponsiveness, with some experiencing unreturned calls and a lack of follow-up. A few other people also felt that the staff lacked experience or were dismissive, particularly when seeking initial quotes or explanations for financial discrepancies.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and responsive... See more

Price

Customers had positive experiences with price, often highlighting Nesto's competitive rates. Many reviewers... See more

User experience

Consumers generally find the user experience to be positive. Many reviewers highlight the electronic process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Nesto was EXCELLENT. Thanks . Special for Jeff so the attention for give me solutions was GREAT. Jeff will be Manager soon I honestly about this review. Nesto improved regarding... See more

Rated 5 out of 5 stars

We needed to secure a mortgage within a very short timeline and Jeffrey Liu helped us out immensely. He made sure that our file was prioritized and he was on top of communicating with us always. He en... See more

Company replied

Rated 5 out of 5 stars

I went through Karun Khanna and he's probably the most helpful customer service representative that I've ever had. He walked me through the pros/cons very well, and got back to my questions and phone... See more

Rated 5 out of 5 stars

I had been having a terrible experience with my "big bank" as I needed to weigh options to sell and buy new or renew my existing mortgage. The bank was just far too siloed to be able to provide an... See more


Company details

  1. Mortgage broker
  2. Mortgage Lender

Written by the company

At nesto, we’re on a mission to offer a positive, empowering and transparent property financing experience, simplified from start to finish.


Contact info

4.2

Great

TrustScore 4 out of 5

340 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I worked with Juan Arciniegas and he is the best

I worked with Juan Arciniegas and literally had the best financing experience ever! Juan went over and above anyone I have ever worked with to review my entire portfolio, provide fantastic advice, and come up with a solution that saved me a lot of money each month. 10/10 best mortgage broker ever. Highly recommend.

21 March 2025
Unprompted review
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Reply from nesto mortgages

Hi James 👋

Thank you so much for the incredible review! We’re thrilled to hear that Juan delivered such an outstanding experience! Going above and beyond to find the right solution and help you save money each month. That’s exactly the kind of impact we aim for. We'll be sure to pass along your kind words to him. Thanks again for the recommendation!✨








Rated 5 out of 5 stars

I recently bought a condo

I recently bought a condo. I choose Nesto because of their rating and i do not regret it. Vincent and Alexander are very professional, patient and calm and they answered to all my questions.. It did not take long for me to get an answer. I will highly recommend Nesto to someone else

30 March 2025
Unprompted review
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Reply from nesto mortgages

Hi 👋

Thank you for the wonderful review, and congratulations on your new condo! We're so glad you chose nesto and had such a positive experience with Vincent and Alexander. Their professionalism, patience, and quick responses truly make a difference, and we're happy to hear they helped make your journey smooth.

We really appreciate your recommendation! 🙏








Rated 5 out of 5 stars

Elischa is a knowledgeable gem

Elischa is a knowledgeable, transparent, friendly advisor who made me feel 100% comfortable in the process and confident in the information he was providing. I had never heard of Nesto and had done some preliminary research to try to get a feel for the company, but after my conversation with him, I feel 100% confident that Nesto is an excellent solution. He addressed every question, and I could tell he was being 100% honest. Through the conversation, I could tell that he had some significant experience and in our chat I learned that he had 16 years in the industry. Congratulations to you, Nesto for hiring experienced individuals to answer customers calls, as this is not necessarily been the case with the big banks. I work with 170 people, many of which are young people who are just getting their first homes and have many questions to us older colleagues. I would not hesitate for one moment to refer them to Nesto and specifically to Elischa. Thank you for a very positive experience.

28 March 2025
Unprompted review
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Reply from nesto mortgages

Hi Caroline 👋

Wow! Thank you for such a thoughtful and generous review! We're absolutely thrilled to hear how confident and comfortable Elischa made you feel throughout the process. His depth of experience and honest, transparent approach are exactly what we aim to deliver at nesto, and we're so proud to have him on our team. Your trust means everything, and the fact that you'd confidently refer your colleagues and younger peers to us truly says it all. Thanks again for choosing nesto, we’re here whenever you need us!

Rated 4 out of 5 stars

Excellent service by Jonathan Lesperance and Alexander Rojas

I recently renewed my mortgage with Nesto and my mortgage broker was Jonathan Lesperance. My mortgage Specialits was Alexander Rojas. I had an attractive rate. Jonathan provided excellent advices, gave me a lot of informations to make sure that I unterstand everything well. I opted for a fix rate of 5 years. Jonathan was patient, he followed me in the process and was really respecful of my needs. All consultations have been followed by email and phone. I would recommend Jonathan and Alexander to any of my family and friends looking for a professional and fair mortgage experience. Thanks again Jonathan and Alexander.
Dania

24 February 2025
Unprompted review
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Reply from nesto mortgages

Hello Dania 👋

Thank you for your thoughtful review and for trusting Jonathan and Alexander with your mortgage renewal! 😊 We're thrilled to hear that they provided you with excellent advice and a smooth, transparent experience. It’s great to know you felt supported and well-informed throughout the process.

We also noticed the 4-star rating, and we’d love to know what we could do to make your experience a full 5-star one! If there's anything we can improve, please let us know—we’re always looking to enhance our service. Your feedback means a lot to us!

Thanks again for your recommendation and your trust. 🙌

Rated 5 out of 5 stars

Karun Khanna, Nesto Mortgages

We recently renewed our mortgage with Nesto and our mortgage broker was Karun Khanna. Right from the time that my husband started investigating switching mortgage companies and finding an attractive rate, Karun provided excellent advice and a rate that was really fair to consumers and suited our needs. We opted for a variable with a six month discount. Karun has followed up immediately with any of our questions during the process and is quick to consult the rest of the Nesto team if necessary. All consultations have been followed up in writing. He really took the time and care to walk us through the whole process. He has shown that he really cares about his clients before, during and after the mortgage signing. We would recommend Karun to any of our family and friends looking for a professional and fair mortgage experience.
Dawson Pratt and Kathy Joynt

10 February 2025
Unprompted review
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Reply from nesto mortgages

Hi Dawson & Kathy👋

We're thrilled to hear that Karun provided you with exceptional service throughout your mortgage renewal journey. Your kind words about his dedication, responsiveness, and thorough follow-up truly reflect the high standards we strive for. We appreciate your trust and your recommendation, it means the world to us!

Wishing you both all the best in this next chapter, and congratulations on your renewal!

Rated 5 out of 5 stars

Great experience!

Greatly appreciated how promptly Karun was in answering all of my questions and in pursuing the best rate for us. It felt like a quick and seamless experience. Was devoid of stress, and we are now saving monthly all while paying if more principle. We’d go with them again for sure.

5 February 2025
Unprompted review
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Reply from nesto mortgages

Hi Cody👋

Thank you for your kind words! We're thrilled to hear that Karun provided a smooth and stress-free experience while securing the best rate for you. Saving money while paying down more principal is a win-win!

We appreciate you taking the time in providing us a 5-star review!

Rated 1 out of 5 stars

STAY AWAY from NESTO!

STAY AWAY from NESTO!! They have horrible customer service and are deceptive in their practices.
Here's my experience. I saw them advertise lower rates through Tangerine (Nesto is their affiliated partner), contacted them, and started the process of renewing my mortgage. The main cost of a renewal are the lawyer fees and disbursements, so these costs must outweigh any savings in interest rate for the upcoming term.
The Nesto representative indicated that there would be a reimbursement of up to $1200 for these fees and that most people get the full $1200, so the implication was that I should expect the full $1200 (I had perfect credit and all the income verification for the mortgage credit was top notch).
She then guided me through the process, sending me documents to sign to complete the mortgage renewal. I kept asking her for written confirmation of the $1200 rebate, but she kept delaying the response with excuses, implying that the $1200 rebate was an automatic certainty. Meanwhile I was incurring disbursement costs (home appraisal, $340, etc) and lawyer fees.
Towards the end of the process, she informed me that I would only be receiving a $500 rebate, not a $1200 rebate!! There was no reason given, other than the decision that was returned from the "rebate approval department" (they have some fancy name for this department, but it escapes me now).
This threw a wrench into my calculation on whether it was worth it to switch companies to renew my mortgage. It wasn't worth it, so I cancelled the application with Nesto and renewed with TD (my original mortgage lender). The Nesto mortgage broker caused me to waste almost $600 in lawyer fees and disbursements!! (I owed these even though I abandoned the application, because more than half the process had been completed)
Bottom line: THE NESTO BROKER DECEIVES PEOPLE INTO THINKING THEY WILL GET A REBATE THAT WILL OFFSET MOST OF THE LEGAL COSTS OF SWITCHING YOUR MORTGAGE!! THIS DECEPTIVE PRACTICE IS BOTH UNPROFESSIONAL AND MORALLY WRONG!! STAY AWAY FROM NESTO!!

31 January 2025
Unprompted review
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Reply from nesto mortgages

Hello Fred,

We’ve seen your review on our Google page and appreciate you sharing your experience here as well. Our team is currently conducting a deeper investigation into your file to better understand what happened. Should we require any further details, we will reach out to you directly.

In the meantime, if you have any additional insights to share, please feel free to contact our support team at support@nesto.ca.

Thank you,
The nesto team

Rated 5 out of 5 stars

Excellent Experience - First Rate Service

Both Elischa Salazar and Alexander Rojas were excellent to deal with. Both were very knowledgeable and very quick to respond to enquiries and change requests.

6 February 2025
Unprompted review
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Reply from nesto mortgages

Hi Kevin👋

Thank you for your kind words! We're glad to hear that Elischa and Alexander provided you with excellent service. Your feedback means a lot to us, and we appreciate you taking the time to share your experience.







Rated 5 out of 5 stars

Elischa Salazar knocked it out of the park

Elischa Salazar knocked it through the park for us. It was our first home purchase, and Elischa guided us through the whole process. Also, to note he is very responsive and informative.

4 February 2025
Unprompted review
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Reply from nesto mortgages

Hi Dan👋

Thank you for your fantastic review! We're thrilled to hear that Elischa knocked it out of the park for you on your first home purchase. Buying your first home is a big milestone, and we're glad Elischa’s guidance, responsiveness, and expertise made the process smooth.

Wishing you all the best in your new home! 🏡


Rated 5 out of 5 stars

Highly recommend nesto! Will work with them again for sure.

I felt like I was being honestly informed by experts that had my best interest at heart. They knew what they were talking about, were friendly, clear, trusting and FAST! I really appreciated working with nesto. They made my renewal experience far less daunting that I thought it would be.

20 January 2025
Unprompted review
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Reply from nesto mortgages

Hi Tom👋

Thank you for your kind words! At nesto, our mission is to make property financing as simple, transparent, and stress-free as possible, so it’s amazing to hear that you felt informed and supported throughout your renewal. Our team is always here to provide expert advice with your best interest at heart.

Wishing you all the best✨

Rated 5 out of 5 stars

I recently renewed my mortgage with…

I recently renewed my mortgage with Nesto, and it was my first time working with an online mortgage company. From start to finish, the process was incredibly easy and straightforward.

A huge shoutout to my mortgage advisor, Jean-Pierre Magar, who went above and beyond to make everything seamless. They were professional, knowledgeable, and always quick to respond to my questions. Their guidance and support made what can often be a stressful process feel effortless.

I'm beyond happy with the entire experience and highly recommend Nesto to anyone looking for a smooth and simple mortgage renewal process. Thank you for making this such a positive journey!

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Seamless process from start to finish

Seamless process from start to finish. I was concerned it might be complicated and a headache to switch and not worth the hassle. I continued to wait for an issue or a problem but nothing. When I say seamless I mean nonissue from start to finish. They checked in after applications, after approval and maintained communication through the entire process. Hands down. Best experience I’ve ever had dealing with a mortgage renewal/ application. One very happy client.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Nesto Mortgage

Great experience with Nesto Mortgage. Professional, efficient staff were accommodating and accessible.

4 January 2025
Unprompted review
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Reply from nesto mortgages

Hi Eric👋

Thank you for your 5-star review! We're so glad to hear you had a great experience with nesto. Our team takes pride in being professional, efficient, and always accessible to our clients. We're here to help whenever you need, and we look forward to assisting you again in the future. Thanks for trusting nesto with your mortgage journey!






Rated 5 out of 5 stars

Bestest customer service ever

Bestest customer service ever! Amazing communication from nesto. Happy to have renewed our mortgage with them

11 December 2024
Unprompted review
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Reply from nesto mortgages

Hi Chantal,

Thank you for your incredible review! We're thrilled to hear that you had such a positive experience with our team and that our communication stood out. Providing exceptional customer service is at the heart of what we do, and we’re so glad we could make your mortgage renewal a smooth and satisfying process.

Thank you for choosing nesto✨

Rated 5 out of 5 stars

Very responsive and clear…

Very responsive and clear communication. Almost effortless actually.

1 November 2024
Unprompted review
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Reply from nesto mortgages

Hi Mike👋

Thank you so much for your review! We're thrilled to hear that you found our communication clear and the process effortless.

Thank you for choosing nesto ✨

Rated 5 out of 5 stars

Smooth Experience

Overall great experience, process was quick and painless. Contacts were friendly, knowledgeable, easy to reach and always got back to me fairly quickly.

29 November 2024
Unprompted review
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Reply from nesto mortgages

Hi Dale 👋

Thank you so much for your wonderful 5 star review! We're thrilled to hear that you had a great experience with us and that the process was quick and painless. It's great to know our team’s friendliness, knowledge, and responsiveness made a positive impact.

We truly appreciate your kind words. If you have any further questions or need assistance in the future, don’t hesitate to reach out! 😊






Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very knowledgeable service and best deals for mortgage brokers

20 November 2024
Unprompted review
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Reply from nesto mortgages

Hi Bayou,

Thank you for your kind words and 5-star review! We're delighted to hear you appreciated our excellent customer service, knowledgeable guidance, and competitive mortgage deals. Our goal is to provide the best experience possible, and your feedback means a lot to us. If there’s anything else we can assist you with, don’t hesitate to reach out.

Thank you for choosing nesto! ✨





Rated 5 out of 5 stars

Excellent service and product!

My experience with Nesto was nothing but seamless, from an easy online application in the evening to a phone call the very next day from an extremely well-versed professional named Elischa.
I have had some bad experiences with pushy brokers who don't communicate well and seem to only care about one thing: closing the deal with their chosen lender.
Elischa took the time to explain all of the options available and gave excellent advice on the best product for my family's needs. No question was too much, and it was evident that the decision was ultimately mine to make.
I felt well-informed and comfortable. Overall, it was a refreshing experience and how making one of the most significant decisions in your lifetime should be.
Not only this, but we also got a lower rate and better flexibility than any other lender or broker could offer.
I will be recommending Elischa and Nesto to all of my friends and family.

6 November 2024
Unprompted review
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Reply from nesto mortgages

Hi there,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Elischa provided such personalized and transparent service, guiding you through every option with your family's needs in mind. It's wonderful that you felt comfortable and well-informed throughout the process, and we're glad we could offer a rate and flexibility that met your expectations. Your trust means a lot to us, and we’re grateful for your recommendations to friends and family. If you ever have further questions or need assistance down the road, we’re just a call away!






Rated 5 out of 5 stars

I had a great experience with Karun

I had a great experience with Karun; he worked with me for a while as I got my finances in order, and was very response to emails. Happy with the mortgage I ultimately ended up with.

31 October 2024
Unprompted review
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Reply from nesto mortgages

Hi Matt,

Thank you for sharing your experience! We're so glad to hear that Karun was able to support you throughout the process and that you’re happy with the mortgage you chose. Keeping communication open and being responsive is something we value, and it’s great to know Karun delivered on that. If you have any questions in the future, don’t hesitate to reach out. Congratulations on your mortgage!






Rated 5 out of 5 stars

Nakita at Nesto

Fantastic! I really can't say enough good things about Nakita. From the beginning of the process to end (and even beyond), she was there with the answers to my many questions. She speaks very candidly and gives you her insights as to the best path forward for your own individual mortgage needs. I would definitely recommend Nesto and specifically Nakita for anyone currently looking.

1 September 2024
Unprompted review
nesto mortgages logo

Reply from nesto mortgages

Hi Mike,

Thank you so much for this wonderful review! We're delighted to hear that Nakita made the mortgage process seamless for you from start to finish—and even beyond. It’s fantastic to know her candid advice and personalized guidance helped you find the best solution for your needs. We’re thrilled to have earned your recommendation and are here for any questions you might have in the future.

Congratulations on your mortgage! ✨

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