Never Fully Dressed Reviews 19,728

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,392 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, highlighting the beautiful designs, vibrant colors, and excellent materials. Many appreciate the uniqueness of the clothing and how well-made the items are, often noting how confident they feel wearing them. The delivery service is frequently described as fast and efficient, with many consumers pleased with the promptness of their orders. Reviewers also commend the customer service for being helpful, responsive, and effective in resolving issues. However, some customers experienced issues with their orders, specifically receiving incorrect items or finding products to be creased upon arrival. A few also mentioned difficulties reaching customer service, citing unreturned calls or unanswered support tickets, and some expressed dissatisfaction with the time it takes to process refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Many customers praise the beautiful,... See more

Quality

Clients share positive opinions on quality, with many praising the beautiful designs, excellent fabric, and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Order

Consumers have ambiguous experiences with ordering. While many praise the easy ordering process, quick... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress is beautiful however I have found the last few dresses I have ordered have arrived very creased. They are layered with the paper but are extremely creased all over which is not what I’d expe... See more

Rated 4 out of 5 stars

I love the uniqueness of the clothing, plus the vibrant colours. The delivery and returns and exchange process is prompt too. The cuff size of the cardigans was too wide however I’ve found a good fix... See more

Rated 5 out of 5 stars

I just love this Company. Such lovely unusual clothes, all really well-made with lovely designs. The order system is slick, deliveries happen really quickly and if for any reason you need to do a r... See more

Rated 5 out of 5 stars

There isn’t a piece from NFD that I don’t feel a million dollars in! Embrace colour, fabrics that flatter, and strut your stuff in style! Fast delivery, easy returns and great social conscience in t... See more


Company details

  1. #332 of 621 best companies in Clothing Shop
  2. #139 of 258 best companies in Ladies' clothes shop

About Never Fully Dressed

Written by the company

The fashion brand that makes you feel as amazing as you are... ✨ Fun colour palette, exclusive prints and impressive quality in sizes (UK 6 - 24) (US 2-20). NFD is the home of multi-wear, check out our famous styling videos on Instagram! SHOP NEWNESS SHOP DRESSES SHOP NFD CLASSICS NFD LOYALTY NFD INSTAGRAM CONTACT NFD

Never Fully Dressed

Written by the company

Fancy earning points while you shop?! Sign up to our loyalty programme to earn points & NFD vouchers!
We reward our lovely customers with our impressive Loyalty scheme! Sign up today and start earning points to spend online & in-store 💞

We ship worldwide 🚀✨

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙

Free UK shipping for orders over £99 & Free International shipping. We ship worldwide! 🌎💙
NFD prioritise every order and ensures a fast dispatch process. Our customer support is available 6 days a week via Live chat & WhatsApp to support with sizing/styling and more 💕

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Colorful dress for black clothing wearer

I wore this for my sister in laws wedding in Portugal. She wanted colorful wedding guests and I struggled to find a dress I liked that was not black. lol This dress arrived quickly, very important because I didn’t find this one until just before the trip. It fit very well and was flattering. The fabric is heavy in way that lets the dress hang nicely and it did not wrinkle in my suitcase. Excellent quality. I usually wear dresses sized 10, ordered this in 10 and it fit perfectly. I am 5’3” and 160 lbs

21 April 2026
Rated 2 out of 5 stars

received dress today so disappointed 😢…

received dress today so disappointed 😢 as for a special occasion. The mesh overlay is dull not the vibrant colour advertised. The cream slip is brightly coloured with the dress pattern but poor quality material has what appears as water marks.

9 May 2026
Unprompted review
Rated 1 out of 5 stars

Are ignoring me after failing to send dresses

I give them 1 for nice colour dresses. I give them 0 for customer service. Here’s why. I ordered 4 dresses costing over £450! I pay £13 to have them delivered overnight so I can take them on holiday. I get two dresses in an envelope. No more . The Engels not tampered with. The package could not have fit 4 dresses. But it says 1 of 1 meaning no more packages are coming.
I call customer service. The line beeps three times and goes off. I text. Nothing. I email. Nothing. I keep trying. Finally some text back and says we’ll get on it. Then nothing for a whole day. They are ignoring me and I don’t know why. I email again and again. Finally I get a message. For good measure the person gives me the delivery charge refund. Says it will take 24-48 hours for their end to figure out what the delivery company has done wrong. It’s clearly not the DPS. The package was sealed. Since May 5th NFD have ignored me again. I don’t know what else to do but report them and get my credit card company to deal with it. I’m out over £250! And…..the other dresses were far too big so they have to go back but……..what will that take to get a refund.
Such a shame and a shame because the fabric are lovely. I have no idea why their customer service is the worst I’ve ever dealt with online. Very sad.

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Lovely clothes that really look fabulous on. I had to return one item and the customer service team really helped with all my questions.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

From online to going to a shop to…

From online to going to a shop to customer service via WhatsApp they have been amazing . Clothes are lovely . I’ve been shopping here for around a year or so and have bought a few pieces during this time and each time I have needed to ask anything , they have been right there . Highly recommended

9 May 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a dress that was $155

Ordered a dress that was $155. It was terrible quality and pattern of the fabric was completely different than what was pictured. They charge $14 for return shipping. Will not be purchasing from them again.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

I’m new to this brand

I’m new to this brand but was blown away by the beautiful designs and colours. Found the most fabulous dress for a summer wedding. Delighted by the quality of the product and the packaging was equally above average. Will recommend to friends and family

21 April 2026
Rated 5 out of 5 stars

My dress was exactly as described

My dress was exactly as described, a lovely thick cotton and finished to perfection. The delivery was really quick and I am very pleased with the whole experience and will shop with Never Fully Dressed again.

21 April 2026

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