NewWay Car Hire Ireland Reviews 

898
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 350 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the local staff are very friendly, and the vehicle pick-up process at the airport is smooth, efficient, and fast. People really appreciate the transparent all-inclusive pricing that covers all necessary insurance, completely avoiding hidden extra fees or stressful credit card deposits. However, some reviewers noted recurring issues with vehicle condition, mentioning older cars with high mileage, visible scuffs, and minor cosmetic damage. A few customers also experienced unexpected mechanical troubles or maintenance needs during their long road trips, which caused some worry during travel.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that collection and return procedures are... See more

Product

Clients share ambiguous opinions on product quality, with some reviewers praising vehicles as modern, clean,... See more

Price

People report positive experiences with price, highlighting that the rates are reasonable and transparent.... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, helpful, and professional.... See more

Location

Users describe ambiguous interactions with location, balancing praise for convenient airport pickups against... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Collected car from airport car park just a 2 minute walk from the arrival terminal after collecting key from the NewWay desk in the arrival hall. However large scrape damage on passenger side a bit u... See more

Company replied

Rated 4 out of 5 stars

All good, professional service. I'm not giving it 5 stars because the car was delivered a few kilometers before its service, and evidently no one checked the oil level. On the second day, the water te... See more

Company replied

Rated 5 out of 5 stars

After many years of renting in Dublin with the major brands (hidden fees, stressful insurance upsell, deductible surprises etc.), i have now switched 100% to renting with NewWay. I have used NewWay tw... See more

Company replied

Rated 5 out of 5 stars

Easiest car hire I've ever had. Simple booking process online, not bombarded with emails after booking, very fast desk at arrivals with no add-ons as all was included in the booking, quick transport... See more


Company details

  1. Car rental company

Written by the company

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

898 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(898)

386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All Inclusive Rate

Very easy to chose vehicle. All insurance is included in the rate and there is no deductible. The rates are very competitive. The pick-up and drop-off couldn't have been smoother. Would definitely rent again.

10 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks a million, James! We appreciate you taking the time to share your experience, and your 5-Star rating!

Rated 5 out of 5 stars

Zero hassle. Great customer service.

It’s so easy to rent with this company. Zero hassle every time I have rented. Easy pick up at the airport and I returned the car in the city center at no extra charge. I needed to extend my rental and the experience was great. Wonderful customer service.

9 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Josephine,

Thank you for your wonderful review and 5-star rating!

Rated 5 out of 5 stars

All good

All good, excellent services

5 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks, Bernie! We approciate your kind review and 5-Star rating!

Rated 5 out of 5 stars

brilliant staff

brilliant staff, no hassle, happy with the car and the price, will book again

20 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Michael! Hopefully we will see you again soon.

Rated 5 out of 5 stars

I have rented many times from newway…

I have rented many times from newway and have always a great experience. It is hassle free with all fees incorporated in the price and no credit card deposit. I fly to/from dublin airport and it’s always been easy to pick up and drop off. Staff are super friendly and helpful too.

2 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your wonderful 5-Star review!

Rated 5 out of 5 stars

Pickup & drop off are seamless

Pickup & drop off are seamless. Having all inclusive insurance included in the price is fantastic!

25 February 2026
Unprompted review
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Reply from NewWay Car Hire Ireland

Thank you, Jenny. We are so happy you enjoyed your rental experience with us!

Rated 5 out of 5 stars

Very good

Hiring a NewWay car was easy at Dublin airport. The car itself was absolutely perfect for our purposes and not too expensive. I would definitely recommend!

21 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Maija,
Thank you for your wonderful review and 5-star rating!

Rated 5 out of 5 stars

From start to finish was very smoothly…

From start to finish was very smoothly done! Lovely staff best value for money no ludicrous deposit required! Highly recommend

17 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks, Phil! We appreciate your wonderful review and 5-star rating!

Rated 4 out of 5 stars

Good quality service

Easy to book, collect and drop off again. Very helpful and explained everything at the collection desk. Reasonably priced. They lost a star because I ordered and paid for an automatic car and got a manual.

9 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Rover,

We are happy to hear that you enjoyed your rental experience. But, it is unusual that you did not receive the car that you reserved. Please email your rental agreement number to care@newway.ie so that I can investigate this further for you.

Rated 5 out of 5 stars

I use NewWay on a regular basis…

I use NewWay on a regular basis when I return to Ireland.
They always provide an excellent service and are reasonably priced.

17 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Tom. We appreciate your kind words and 5-Star review. See you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service. Pick up at Dublin airport was quick, with none of the usual attempting to sell extra insurance cover. Nice, clean car. Had a problem with the key fob battery soon after pick up, but my enquiry was quickly answered and no further problems thereafter.
Drop off was easy and fuel deposit was quickly refunded afterwards.
Would definitely use NewWay again.

2 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks, Tracy! We're so happy you were pleased with your rental. See you soon, hopefully!

Rated 4 out of 5 stars

No Airport terminal pick-up

Good service but no terminal pick-up.
Every time prior to this trip I had terminal pick up which was one of the reason for using New Way.
I had not factored in the additional time for pick up and drop of plus bus transfers.
This is the main disappointment with the most recent hire.

8 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi James,
Unfortunately, terminal pick up can no longer be guaranteed.

There is limited space at the terminal and the spaces are allocated by the Dublin Airport Authority. We will do our best to provide a car on site but due to these constraints, we can’t guarantee it.

We run frequent shuttle buses to the pick up area which is only a short distance away & pick up should not have any undue delays.

Rated 5 out of 5 stars

Staff very friendly, no hidden costs. Good value

Staff very friendly. No hidden costs. They took a deposit for the fuel which was returned to me after I returned the car. It was much easier dropping the car back as there were choices as to where to drop it. We chose to drive back to the terminal which was much easier than the returns areas that the other offered

8 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks, Dara. We appreciate you!

Rated 5 out of 5 stars

Good service, less stressful decision making

I’ve used NewWay at Dublin airport 5 or 6 times and I wish all car hire/rental experiences were like NewWay. The simple thing of all inclusive takes away the stress of decision making (worried you didn’t buy enough insurance, worried you’d been sold unnecessary insurance) and actually makes the interaction with staff much more pleasant. I’m a great fan

6 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Matthew,
Thank you for taking the time to share your experience and for your wonderful 5-Star review!

Rated 5 out of 5 stars

Always a pleasure!!

Always a pleasure to hire a car from New Way. Professional and friendly staff no matter what terminal. Excellent prices. Highly recommend if you need a hire car in Ireland there is no only else to go to.

4 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Andrew, for your kind review and 5-Star rating. We look forward to seeing you again!

Rated 5 out of 5 stars

Definitely the way to go

Renting is affordable, and the all-in packages make it stress-free. Most of all, the staff are excellent and so helpful

5 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Brendan,
Thank you so much for your 5-star review of NewWay!

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