NewWay Car Hire Ireland Reviews 

890
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the smooth, hassle-free rental process, transparent pricing models, and all-inclusive insurance packages that keep overall travel costs completely straightforward. People love the exceptionally friendly team members and the convenient airport pickup locations that let travelers easily bypass frustrating shuttle bus rides. However, some customers also noted issues regarding the condition of certain vehicles, specifically mentioning cleanliness concerns, worn interiors, and older cars with high mileage. A few other people also felt that unexpected mechanical problems, dead batteries, or frustrating waiting times during vehicle pickup negatively impacted their overall trips.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick and efficient pick-up and drop-off... See more

Product

Consumers find product to be ambiguous, reflecting a wide variety of experiences with the vehicles. While... See more

Price

People report positive experiences with price, emphasizing competitive rates and transparent, all-inclusive... See more

Staff

Clients share positive opinions on staff, frequently describing team members as friendly, professional, and... See more

Location

Reviewers highlight ambiguous aspects of location, as experiences with pickup and drop-off spots vary... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love renting from New Way. Hamds down the best hassle free car rental and insurance all included. Always great experience & Edel always a pleasure to chat with. Rent twice a year as come back home to... See more

Company replied

Rated 5 out of 5 stars

After many years of renting in Dublin with the major brands (hidden fees, stressful insurance upsell, deductible surprises etc.), i have now switched 100% to renting with NewWay. I have used NewWay tw... See more

Company replied

Rated 5 out of 5 stars

Straightforward and easy All inclusive and able to use debit card We had our car within a few minutes from arriving at Dublin airport and then checking back in was super quick and straight on the... See more

Rated 5 out of 5 stars

I booked online. As a solo traveller doing a 2 wk road trip around Ireland i wanted to use a local company with no hidden costs. No queue on pick up at the airport. Clear instructions on where to fin... See more

Company replied


Company details

  1. Car rental company

Written by the company

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

890 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(890)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot recommend this company highly…

I cannot recommend this company highly enough, it was hassle free from start to finish, no hidden extras , lovely clean car. Everything was exactly as advertised.

7 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Geri,
Thank you for your kind review and excellent 5-star rating!!

Rated 5 out of 5 stars

Thoroughly recommend

Check in smooth and friendly, easy to find the car. Car was clean and ran well.Drop off quick and efficient. Would thoroughly recommend, easy to book, great customer service and value for money, no hidden costs. Thank you😊

20 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much for your wonderful review and 5-Star rating, Sue. It was a pleasure to rent to you!

Rated 5 out of 5 stars

Fully comprehensive price, great service, great price!!!

Fully comprehensive price and one of the most competitive prices quoted at Dublin Airport. Great to have NO worries or large credit card deposit when full insurance is included. I have already recommended them to family and friends. No need for a credit card (just a debit card for the fuel deposit). Car was clean, pick-up desk at the airport arrivals terminal and car collection outside the airport arrivals in the short-term car park (no waiting...no car park bus etc). Highly recommended!!!!

18 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi AnnMarie,
Thank you for your great feedback and kind recommendations. We hope to see you again soon!

Rated 5 out of 5 stars

Love renting from New Way

Love renting from New Way. Hamds down the best hassle free car rental and insurance all included. Always great experience & Edel always a pleasure to chat with. Rent twice a year as come back home to see the parents in Galway. Honestly, great cars, great experience. Will see ye in September please God!

12 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Ciaran,
Thank you so much for the great review. It's a wonderful start to a Saturday morning. It's a pleasure to rent to you and we hope to see you again soon!
Kind Regards,
Edel

Rated 5 out of 5 stars

Brilliant concept and well executed

Brilliant concept and well executed. I resist hiring everywhere I go because of the risk attached to not knowing how much the actual cost, including realistic insurance will be.

Now that I can hire, all inclusive, with minimal choices to be made online, the only add on being a fuel deposit, is a huge relief. I only wish the same service was available overseas

12 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi David,
Thank you for your wonderful rating! We’re delighted to know you had a positive experience.

Rated 5 out of 5 stars

Perfect

Perfect! Really easy and straightforward no hassle at all

17 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Neil,
Thank you for leaving such a glowing review! We really appreciate your 5-star rating!!

Rated 5 out of 5 stars

Hassle free

Hassle free. No worries about getting a big bill on the return. Will use again for sure.

16 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks for youe wonderful review, John! We look forward to seeing you again soon!!

Rated 5 out of 5 stars

Ireland First Timer

I booked online. As a solo traveller doing a 2 wk road trip around Ireland i wanted to use a local company with no hidden costs. No queue on pick up at the airport. Clear instructions on where to find and drop off area. I had a small manual car suitable for Irish backroads. Worked a dream. Bluetooth connection great. Would thoroughly recommend Newway to anyone.

16 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much for sharing your experience and for your 5-star rating, Nicole!!

Rated 5 out of 5 stars

I picked up the car at Dublin Airport…

I picked up the car at Dublin Airport and returned it in the city centre. The staff at both collection and return were friendly, professional and helpful. There were no issues with the car; everything went very smoothly. I would recommend them.

4 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Luigi,
Thank you for your wonderful review and 5-star rating!

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Good quality car at reasonable price. Thank you!

14 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks, Sarah!

Rated 5 out of 5 stars

All Inclusive Rate

Very easy to chose vehicle. All insurance is included in the rate and there is no deductible. The rates are very competitive. The pick-up and drop-off couldn't have been smoother. Would definitely rent again.

10 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks a million, James! We appreciate you taking the time to share your experience, and your 5-Star rating!

Rated 5 out of 5 stars

Zero hassle. Great customer service.

It’s so easy to rent with this company. Zero hassle every time I have rented. Easy pick up at the airport and I returned the car in the city center at no extra charge. I needed to extend my rental and the experience was great. Wonderful customer service.

9 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Josephine,

Thank you for your wonderful review and 5-star rating!

Rated 5 out of 5 stars

All good

All good, excellent services

5 March 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks, Bernie! We approciate your kind review and 5-Star rating!

Rated 5 out of 5 stars

brilliant staff

brilliant staff, no hassle, happy with the car and the price, will book again

20 February 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Michael! Hopefully we will see you again soon.

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