Love renting from New Way. Hamds down the best hassle free car rental and insurance all included. Always great experience & Edel always a pleasure to chat with. Rent twice a year as come back home to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,
Dublin, Ireland
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was quick and easy. The car was fantastic. I had a question that needed urgent answer and the customer service staff on the phone was friendly, knowledgeable, and helpful.

Reply from NewWay Car Hire Ireland
Simple and intuitive website and form. All inclusive car insurance with no additional or hidden costs. The car model was exactly what we expected. Car airport checking officer as well as at the car hire station were clear, supportive and kind. Car return assistants done with the check promptly and kind as well. I will choose the same company again! Thank you

Reply from NewWay Car Hire Ireland
First time renting a car in ROI and i would only use NewWay for any car hire in the future. Seamless and transparent service, no need for massive deposit to dent a whole in your credit card, only fuel deposit, no delays, easy collection and drop off. Absolutely brilliant!

Reply from NewWay Car Hire Ireland

Reply from NewWay Car Hire Ireland
Great car great service great rate will use again. 5 🌟

Reply from NewWay Car Hire Ireland
The Company did honor its "no surprises" "no hidden fees" promise, but the car was not of the size that they advertised and I had trouble fitting my luggage, so that made the driving experience quite uncomfortable. Also, the car did not have windshield cleaner fluid, so in a country where it rains and stops, daily, this became a big problem too. The car was also quite used and not clean. The company is run together with other rental companies so they group everyone in the same shuttle bus and not everyone fits so you can expect to have to wait for a second bus to get to the airport.

Reply from NewWay Car Hire Ireland
The only bad part of Ireland trips was dealing with rental cars. Now they fixed that !

Reply from NewWay Car Hire Ireland

Reply from NewWay Car Hire Ireland
Lovely experience with NewWay. I used their service twice; both times we picked up the car in the Dublin City Office. The all-inclusive insurance policy and allowing debit cards with no fuss allow us to travel with a peace of mind. They will take somewhere between 100 and 200 euros as a fuel deposit, which would be returned usually in 2 days with no issue at all.
I would definitely use again; hope that they will update their fleet soon too as both times the cars are from 2023 with around 100,000km on the clock. The first time I rented a “standard auto” and got a Corolla sedan. The second time I rented a “full size SUV” and got a Qashqai.

Reply from NewWay Car Hire Ireland
friendly, competent service people, ease of pickup and return

Reply from NewWay Car Hire Ireland
Newway delivered what was promised in a simple polite process. Only slight downside was the car was different from what we had expected. It was bigger (probably an upgrade) but too large for us. Every contact, in person or digital was wonderful.

Reply from NewWay Car Hire Ireland
Great company
Simple and easy process would definitely recommend.

Reply from NewWay Car Hire Ireland
The best rental company I have ever dealt with. 12 days hire in Ireland, was able to use ING Debit Visa card, no nasty surprises, huge holding deposits. Car was super for my needs, customer service second to none. Nominal fee was held to cover fuel, it was returned to account within 24 hours

Reply from NewWay Car Hire Ireland
Good prices, no excess deposit (only to cover full tank), everyone was prompt and helpful. Got a 1.2 Panda Hybrid, which was cozy for 2 people.

Reply from NewWay Car Hire Ireland
Great service. No crazy irish Insurance hold on card. (Check small print with others)

Reply from NewWay Car Hire Ireland

Reply from NewWay Car Hire Ireland
Fast service, straight forward and great communication with the staff.
The location is easy to find, the office, the collection point and the return of the car, well explained by the staff and easy to get there using maps.
The car was in good shape as described but just one thing which dropped a star from the rating, the windshield wipers...were absolutely terrible and I was really surprised to see that. They were not wiping properly and making a loud noise when wiping, in a country where rain is the dominant menu, wipers should be perfect. Not comfort but most importantly safety.
Other than that all good, I'd rent a car again but not before checking the...wipers 😊

Reply from NewWay Car Hire Ireland
Top, hassle free service at a great price, no hidden extras. Refreshing to see from a car hire company

Reply from NewWay Car Hire Ireland
Awesome experience renting from you guys,my first time but definitely not my last.
Everything was simple and easy to follow,great selection of cars,no huge deposit to pay,all insurances included,just a charge against the fuel,which was back in my bank before we'd left the vehicle park.
Thank you,excellent experience indeed

Reply from NewWay Car Hire Ireland
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.