Extremely disappointed in the "return" process. I paid for "free returns" which is a sham because all that gets you is a store credit. Sneaky, definitely will not shop here again.
Company replied
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See what reviewers are saying
Ordered a $450 dress that was depicted as a sage green, fitting a wedding color scheme. Paid the free return option. NYDress sent me an orange dress, not at all what was depicted on my order, which... See more
Company replied
I ordered 4 dresses for my daughter’s wedding. Really should have gone with my gut but I didn’t want to leave something out there. Paid over $200 and my dress ended up being on sale for $85. But I was... See more
Company replied
Extremely happy with my shopping experience with NYDress. From purchasing the dress to quickly fixing wrong color mistake and overnighting the correct color dress back to me was outstanding !! Both Ki... See more
Company replied
Company details
Written by the company
Located in the heart of New York City, the largest fashion capital in the World, NewYorkDress has one of the largest and most stylish selections of dresses on the Internet. With over 18-years in the prom, homecoming, and specialty dress business, NewYorkDress has risen to a category of its own. NewYorkDress knows that glamour isn't just for celebrities. We make glamour accessible to every woman, via our wide variety of cocktail dresses and evening gowns.
Contact info
51-05 Flushing Avenue, Suite 200, 11378, Maspeth, United States
- 212-594-3600
- info@NewYorkDress.com
- www.newyorkdress.com
3.7
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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Beautiful dress fit amazingly and came…
Beautiful dress fit amazingly and came at a reasonable time .
22 June 2023
Unprompted review
Reply from NewYorkDress.com
Thanks for the review! We’re glad you enjoyed shopping at NewYorkDress.
Their quality is top notch
Their quality is top notch, their sizes are just the normal correct sizes and their shipment is quite on time.
26 May 2023
Unprompted review
Reply from NewYorkDress.com
Thank you for your kind review. We are so glad you enjoyed shopping with us!
I ordered a dress from NYD and before…
I ordered a dress from NYD and before it was to be shipped I wanted a different dress. They quickly changed my order for me. When the dress arrived, the color was substantially off. I didn’t know this because I was working out of town. When I did get home two months had passed. The dress return policy was 10 days. I was initially really disappointed. I wrote the company and sent pictures. They allowed me to return the dress and gave me full credit to order something else.
I did and I love the dress that came. It is extremely beautiful and has the most intricate beading on it.
It was a wonderful experience, not because everything was perfect, but everything I wanted or needed, they accommodated.
Next time I need that really special dress, this is where I will shop.
Thank you! New York Dress!
1 November 2022
Unprompted review
Reply from NewYorkDress.com
Thank you so much for your kind review! We are so glad our customer service team was able to assist you and provide you with a solution. We look forward to working with you again soon!
Excellent customer service
Excellent customer service, beautiful dresses to choose from
18 July 2023
Unprompted review
Reply from NewYorkDress.com
Thanks for the review! We’re glad you enjoyed shopping at NewYorkDress.
Reply from NewYorkDress.com
Thanks for the review! We’re glad you enjoyed shopping at NewYorkDress.
These people are scammers
These people are scammers. Why couldn’t I return my dress even though it arrived after I needed it???
4 May 2023
Unprompted review
Reply from NewYorkDress.com
We are very sorry to hear that you are unsatisfied with your experience with us. Please contact us by phone 212-594-3600 or email info@newyorkdress.com so that we can help provide you a solution.
Scottish buyer with nae experience in orders from newyork
I live in Scotland but I have never been helped and supported as much with regards the customer care service, nothing short of excellent and would highly recommend this shop as service excellent, certainly will order again and dress quality superb
19 June 2023
Unprompted review
Reply from NewYorkDress.com
Thanks for your kind review! We are so happy we could provide you with such a pleasant shopping experience! Please make sure to tag us @newyorkdress whenever you post. We'd love to see you shine! Looking forward to helping you find the perfect dress again!
Customer service is great
Customer service is great. I had an amazing experience and also what you see is what you get.
3 June 2023
Unprompted review
Reply from NewYorkDress.com
We love to hear that you had a great experience with our customer service team. We look forward to working with you again soon!
Stunning collections
The store itself has a luxurious and stylish atmosphere which is immediately inviting. The clothes and dresses on display are beautifully crafted, offering a wide array of selections for every style and occasion.
28 June 2023
Unprompted review
Reply from NewYorkDress.com
Thank you so much for your feedback! We are so glad you had a great experience in our store. We look forward to helping you again for your next special event!
Almost ruined my prom
The people were very hard to work with. I got the wrong dress twice and when I tried to fix it I was treated as if I had made the error when I was the only one trying to fix it.
31 May 2023
Unprompted review
Reply from NewYorkDress.com
We are so sorry to hear you had a bad experience with us. We do see that you originally ordered size 6 but were sent size 4 in error and we are so sorry about that. When we placed a new order you advised you actually do want the size 4. We are sorry if we caused any confusion and would love another chance to work with you again in the future. We sent you an email please check your inbox!
I really have liked shopping at NYD.com…but their exchange/return policy does not leave room for mistakes
I really have liked shopping at NYD.com in the past. I am a returning customer but will hesitate to shop with NYD in the future due to their very restrictive return policy! The dresses are beautiful and very high end but I will not take the risk again not being able to return in the future. They made an exception for me this one time where they exchanged one dress for a smaller size and took the other one back with a 15% restocking fee. These were not special order dresses but very expensive. My mistake but I won't be making it again. With that being said the professionals in customer service were courteous and understanding!
7 June 2023
Unprompted review
Reply from NewYorkDress.com
Hi Carla,
We are so sorry you were not happy with your purchase. We truly try our best to ensure every one of our customers is aware of the return policy before purchasing. Please feel free to contact our customer service team if you have any further questions about this. We would be happy to assist you!
This is my favorite site to buy dresses…
This is my favorite site to buy dresses for my family the material and the size is perfect.
17 June 2023
Unprompted review
Reply from NewYorkDress.com
Thank you so much for your kind feedback! We look forward to working with you again soon!
Dresses from NewYorkDress are of the…
Dresses from NewYorkDress are of the highest quality and beautifully designed. So happy to find the right dress for my girlfriend.
11 June 2023
Unprompted review
sizing is off…
The dress was good but the sizing is off. This was described as a floor length gown but thats if you are 5’3 wearing flats 😩 I am 5’5 wearing 3 inch heels and it was more like midi length on me. I am also a true 6 but this was extremely tight at the waist. To top it off I cant return it, very disappointed.
3 June 2023
Unprompted review
Reply from NewYorkDress.com
We are so sorry to hear your order did not meet your expectations. We will be reaching out to you shortly to come up with a resolution. Please check your inbox!
Look no further
It has been difficult finding quality and beautiful plus size evening gowns. New York Dress offer a multitude of dresses to chose from. Customer service was personable and assisted me with making the perfect dress selection. I recommended the website to a co-worker this week. She ordered 2 dresses for upcoming events.
10 June 2023
Unprompted review
NYD is always on point
NYD is always on point, very timely, delivered in grand style, received as seen online, classy
5 June 2023
Unprompted review
Reply from NewYorkDress.com
We are so happy to hear you had a great experience with us. We can't wait to serve you again in the future.
The dress was beautiful and it came…
The dress was beautiful and it came earlier than the initial date!
26 May 2023
Unprompted review
With New York Dresses the size chart…
With New York Dresses the size chart works wonders and there is little alterations if any…I am always satisfied and I have been purchasing dresses for years from them, I am from Trinidad and Tobago and I get delivery on time every time…thanks again I now bought my daughter’s graduation dress
3 June 2023
Unprompted review
Since I found newyork dress three…
Since I found newyork dress three months ago , I have bought 3 dresses and 6 bridesmaids dresses . Nina and Samantha are amazing , so is James . Excellent customer service from all three
26 May 2023
Unprompted review
James was amazing !!
James was amazing !!! Picked dresses I loved, so honest and helpful, friendly and fun! Great experience !
22 May 2023
Unprompted review
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