New York Pizza Reviews 

They may be ok at some locations and some times but as the reviews here show, if they screw things up they will not do anything about it. We had an order delivered without part of our order, and pizzas with holes in it. Reported to customer service and they never contacted us back.

My boyfriend ordered a pizza through uber eats at 19h05. It mentioned that the pizza would arrive at 19h35 the latest. At 19h45 we requested an update. Nothing. At 19h49 we called the establishment and they asked my boyfriend to leave the apartment and go downstairs because the delivery guy was already there. He left, went downstairs and 12 minutes after no one was there. He called the establishment again and they called the delivery guy for further clarification. It's been 1h35 since we made the order and we just now got our pizza, cold and whithout an apology. Never again!

Delivery was posted to take 30 ti 45 min, but it took two hours.

From NY Pizza offered to come and pick it ourselves, due to bad weather and by saying: if you do it you will have it in 15min otherwise you will wait long.

We couldnt cancel, because we had already paid, so they screwed us, with no appology.
We didn't

I fill like their front advertisement is a huge scam.

They say 2nd pizza free on a huge banner on the front.

I order two pizzas o 22 euros each and paid 31€.

Well if one pizza is 22 and the second is free. The total should be 22.

In Domino's when it says second free it is indeed free.

I'm nyp the banner should not say 2 pizza free.

But should say, buy one pizza of anysize and get a free medium pizza.

This way people would know, that you still have to pay for the size upgrade.

Only scammed me once.

Domino's client forever now.

Ordered 2 pizza's - BBQ meat lovers, and a buffalo chicken. first had teriyaki swirl added and bbq sauce.

Both pizza's had a bright orange spicy sauce on it we didn't ask for, nor did it show on the website - i personally can't handle spicy food well, hence - i don't take it.

Called the shop, Schiedam Nieuwlandplein, and they told me the orange bit is bbq sauce, and the brown-reddish stuff which was DEFINITELY BBQ sauce when tasting it, was the teriyaki swirl.

i've MADE teriyaki and bbq sauce myself. neither one is orange. AT ALL

Buffalo chicken pizza also had the same orange spicy stuff that wasn't on the order at all.

Disappointed in NYP, never had this before, and jsut getting told like i'm the dumbass i got my order....yeah.... nevermind.

guy on the phone apologized but that was the only highlight.

Shame NYP Shame.

I do not recommend it, the order for which I waited 1 and a half hour came incorrectly, then I waited for a new pizza which arrived but I did not receive the sauces. Thank you very much for the free Coca-Cola, but I would be more happy with my pizza, which would be delivered on time and exactly as I ordered.

Garbage - I wouldnt feed this to pigs... The dough is paper thin, the toppings tasteless and the sauce bland. Meat was only fat and all that for €30. Never ever again 🤮

Hello, earlier this evening me and my friends ordered pizzas from New York Pizza on Dotterbloemstraat 2 in Amsterdam, our order was 3 buffalo chicken pizzas and a planteroni pizza.
The buffalo pizzas had no sauce on them and very dry so we complained and asked if we could get new ones, then we get the new ones and they are completely drenched in the sauce. We call and they keep putting us on hold all the time.

This is beyond ridiculous, and we want a refund. The staff was super rude everytime we called, mean and started yelling at us, no help what so ever. This is below all standards.

We tried calling again and they just hung up when we started talking about the pizzas again. Terrible service.

1 star is 10 too many. Untrustworthy, scammers, unreliable, happy to steal from you. That would be the perfect description, especially the no-good owner in Etten-Leur. Disappears when he needs to answer, doesn't know how to arrive within the given time, makes false promises and steals your money!

The absolute worst company structure and customer service I have EVER encountered... The store owner wont take responsibility (ASSENDELFT), the customer service that the issue was raised up with won't take responsibility. I am now minus over €70 over 2 separate occasions that the website wrongly posted the order to the incorrect store. When calling store they refuse to refund as it is quote "Not their problem, and is the fault of the Site".

Even when posted to the wrong store, the store did NOT even have the curtesy to call and inform that they received the order and it was directed wrong. They just IGNORED! it - When calling the store 1 hour later (ASSENDELFT) all that was said was "We aren't going to make your order, you have to order at IJMUIDEN"

The first encounter my partner ordered from the site for a family member that was terminally ill, which never arrived and due to the personal circumstances no other action was taken apart from ringing the store and requesting a refund. Which NEVER happened from ASSENDELFT.

The more recent but still UNRESOLVED order was placed by myself on 23/05/23 it is now 04/07/23 and absolutely nothing has been done about either of these issues. Again no call received from ASSENDELFT that this was in fact wrongly forwarded and the same response of "We aren't going to make your order, you have to order at IJMUIDEN" - This was then followed up by contacting the store several times and numerous emails to refund on this occasion over €30. The store owner took no responsibility into this and forward the matter onto NYP main office, to which questions were asked and then was informed that this will be forwarded to the store owner.

I have gotten no response since, the genuine lack of customer care and responsibility is appalling and NYP should be ashamed to be a functioning franchise!

I was waithing antill I didnt get nothing

almost 2 hours for a cold pizza, when are we going to start the time rule, 30 mins or no charge, it is seriously needed here in the Netherlands!

Many times I ordered pizzas from them, but twice in a row I got literally cold... 🤦

Ordered three pizzas for delivery when the courier calls me and tells me it was in front of the house. Felt a little lost as there was no one in front of the house. At this point I had a doubt .. where was the courier? I am in Leiden, the courier was in Hoofddorp. There seems to be a street with the same name in both cities.
After double-checking my order and confirming the right postcode, I obviously figured out that the mistake wasn't mine. I have requested several times to have the refund, and after more than 3 weeks, the refund has not yet been made. No response from New York Pizza either via their site or from their service via Facebook Messenger.

I will never use New York Pizza again!

Shoking

After 45 Minutes delate I contacted the restaurant that couldn’t tell me in no way when the order would arrive, after 1.20 hour of waiting I called the restaurant again in The Hague centrum and they hang up on me as soon as they heard my voice. My experience with the personal of this restaurant is awful, I do not suggest you to order from here.

I ordered a pizza in May, in an hour they called and said that they can’t deliver it, because delivery person doesn’t want to go. I asked when will they return my money, they said they won’t.
I’ve sent a message directly to New York Pizza. It almost two months they still did not return any money. Do not order if you have any other options. Service is horrible

just ok. wont buy again

Yesterday I ordered buffalo wings and they were sold out and instead of just not giving me my wings, they called me and gave me the option to choose something else to replace it. I ended up taking the bacon rolls which were super tasty!
Great customer service and great food= happy customer!!

Unhygienic, I went to collect pizza. One of staff members was eating something, and with same hands he mixed the lot of grated cheese. If you can't wear handgloves atleast wash hands

Awfull.
I live close to a branch of NYP. Took them an hour to deliver a pizza. It was cold and not all items were delivered. I called them. Woman on the phone was rude. Later the same delivery guy brought a new pizza asking me if it was hot enough now.
#jollemanhof. #amsterdam
Never ever will I order there again.